Nat West Customer - problems after their recent failures

[mojo786]

hi would like advise re natwest/rbs

 

have business and staff couldnt be paid wages and also as a company we couldnt source our goods from our normal supplier as we pay on cash basis and have had to pay over the odds by at least £600-£700 in total. our staff have also edured hardship as they have motgages d/d etc. what recourse do we have, can we claim charges bk plus interest as banks are allways willing to charge if we go over o/d etc,

 

could we chargw for the phone calls we made etc.

 

thank u in advance

[freakyleaky]

RBS stated yesterday that they would do everything in their power to make sure none of their customers were out of pocket due to the recent problems.

If they are true to their word then you need to contact them and let them know by how much you are out of pocket and see what they say.

I'll ask the team to move your post to it's own thread.

[rebel11]

Hi mojo

 

http://www.guardian.co.uk/money/2012/jun/22/natwest-rbs-customers-react-angrily-problems

 

Also read no.14 in my signature.

 

Thread has been created.

[freakyleaky]

Thanks Rebel.

There seems to be a lack of information on the course of action to take for people who have lost money because of the problems with RBS and Co.

Do you know of any other links we could post on this thread for info?

[the_shadow]

I think at the moment due to it still being an ongoing thing they are just concentrating on the fixing and providing extended hours for people to visit the banks, they have stated numerous times they will ensure nobody is out of pocket and I believe thats in the banking code or BCOBS now also.

 

For consequential losses I would imagine a claim via FOS or a court claim would be required.

 

Over the coming days there will be a lot more coming out including possibly the actual cause of the problem

 

S.

[rebel11]

Hi freak

 

I think as The Shadow has said, let them catch up with themselves then no doubt they'll put a procedure in place for peoples claims to be looked at, but collect all evidence, phone bill etc. They will need to show a lot of goodwill.

 

Thanks Rebel.

There seems to be a lack of information on the course of action to take for people who have lost money because of the problems with RBS and Co.

Do you know of any other links we could post on this thread for info?

[noomill060]

Any thoughts of customers applying reciprical charges for RBS Group breaches of contract for each cock up- mutuality of contract, etc...?

 

And NO, Im not having a laugh.

[the_shadow]

http://govanlc.blogspot.co.uk/2012/06/natwest-rbs-ulster-bank-your-rights.html

[the_shadow]

Apparently this morning sky news are reporting problems with people getting into the online banking at all...

 

http://news.sky.com/home/uk-news/article/16252281

 

Oh dear Natwest... you really are in a pickle.

 

Natwest's "help" page...

 

http://www.natwest.com/personal/customer-update.ashx

 

Message to Customers from Stephen Hester RBS Group Chief Executive

The problems of the past few days have caused disruption and inconvenience for our customers as well as for many customers of other banks.

 

I am very sorry for the difficulties people are experiencing. Our customers rely on us day in and day out to get things right, and on this occasion we have let them down. This should not have happened.

 

Right now my top priority, and the priority of the entire RBS Group, is to fix these problems and put things right for our customers.

 

This is taking time, but I want to reassure people that we are working around the clock to resolve these problems as quickly as we are able.

 

I also want to be clear that where our customers are facing hardship or difficulty we can and will help them. Our staff have already helped thousands of customers to access cash and we will continue to provide this service on a 24 hour basis while we work to resolve the problems.

 

I also want to reassure customers that no one will be left permanently out of pocket as a result of this, and again, they should contact us directly about this.

 

We have doubled the usual number of staff in our call centres, and for the first time ever we will open 1,200 branches across the country on a Sunday from 9am to 12pm.

 

Once again I am very sorry for the inconvenience.

[2Grumpy]

Will be interesting to see where this goes - could actually be a very long term process.

And maybe complicated by the forthcoming sale of RBoS English branches to Santander

 

My account is with RBoS and didn't see any problems until Saturday

[freakyleaky]

Branches will be opened for 3 hours on a Sunday!!!

3 Hours??? Why not all day?

This will have caused so many people problems.

 

My wife works for redrow and told me of 2 families waiting outside their new houses with removal trucks containing all they owned and not being able to move in as the monies could not be transferred.

I believe NW did eventually pay to put them up in hotels until the problem was sorted. But this must be a nightmare for families with kids. Redrow allowed the removal company to store the belongings in the houses but they were not allowed keys to the property as the funds had not transferred.

[Moaninsod]

I believe from what I have heard on the news that all money transfers relating to people purchasing new houses have now all gone through as a priority and there will be no more delays.

Cannot say this is a 100% correct but I do not think that NatWest would say this if it wasn't

[freakyleaky]

Thats good to hear.

[Moaninsod]

As per my own thread, It seems that systems are going back on line - I can get in to online banking and it is showing all my transactions correctly. I have also made a payment via paypal this morning which has gone through with no hitches so fingers crossed

[freakyleaky]

Here is a link to Moaninsod's thread

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?355326-Ongoing-Bank-issues

[rebel11]

Don't forget they have to get a couple of tea's and lunch in, so 3 hours is about right.

 

Branches will be opened for 3 hours on a Sunday!!!

3 Hours??? Why not all day?

This will have caused so many people problems.

 

My wife works for redrow and told me of 2 families waiting outside their new houses with removal trucks containing all they owned and not being able to move in as the monies could not be transferred.

I believe NW did eventually pay to put them up in hotels until the problem was sorted. But this must be a nightmare for families with kids. Redrow allowed the removal company to store the belongings in the houses but they were not allowed keys to the property as the funds had not transferred.

[mojo786]

well will be going in office tomorrow and will see what rbs have to say.

 

i know am at least £2000 out of pocket and that excludes other inconvinience we have incurrred

[Moaninsod]

Hi Mojo. Sorry to see the problems you have incurred and hope you get them sorted promptly. Would be good if you could put a post on once you have spoken to them for their response to see how much they are really dedicated to make sure no one is out of pocket. I would suggest they need to resolve any compensation quickly to avoid any further critcism

[2Grumpy]

I heard on the news this morning that they are claiming that the issues were caused by "technical faults" and so their small print precludes compensation

 

A few days ago i heard on the news that the faults were due to a software upgrade. Whilst that is a bit "technical", failing to adequately test software before implementing it is negligent behaviour, not a "technical fault" that i would reserve for their main and backup computer sites both failing at the same time

[Enas Refaei]

Im a journalist from ITN are you still suffering problems from Natwest could you contact me on

**Waiting permission to post telephone number**

we really want to talk to people.

 

[citizenB]

Hello Im a journalist from ITN we are looking for people who have been affected by the Natwest problems, could you give me a call on **EDIT **

 

Enas, would you please contact admin for permission to post your contact number on the forum..

 

[email protected] (no spaces)

 

 

Please do not post the number again until you have contacted admin..

 

Many thanks

[MARTIN3030]

Thanks -email now rec.

Enas please bear with us.

[MARTIN3030]

Enas check your voicemail please.

[mojo786]

hi everyone

 

quick update still hsving probs with rbs/natwest we still cant get our balance to see what our cash flow is, i have also heard on the grapevine that these probs could stretch to end of week. some of our staffs wages have gone trough from last week but not showing on account.

 

what price do u put on ones reputation as a business to customers staff and suppliers?

[MARTIN3030]

Yes it seems its still ongoing.They said that 99% of the problems have been fixed so 1% does not sound a lot-except when you are talking about 12 million affected.

Information is still trickling through and now it seems that there may be problems with peoples credit files as default entries begin to get flagged.There does seem to be wider implications for those third parties affected who are not customers of RBS.I think the BBA are behind the scenes organising a damage limitation plan that will very likely see co operation from BBA members.

Not the send off Angela Knight was expecting you can bet.

 

No doubt we will get a better picture of exactly what cause of action or restitution could be pursued.

Although RBS terms and conditions say they will not be held liable for technical issues,as we well know,terms and conditions are very much open to challenge.