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2Grumpy

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About 2Grumpy

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  1. I started a new thread - at least I thought i had Same bank, different meat, same gravy - this is now his bank account (overdraft) and they have just asked for payment Fiidelite have gone forth and multiplied, now I want to register my dis-satisfaction with them - without it being rolled up against NastyWest I know that Nasty are ultimately responsible, but if complaints go against the bank, how will these ever get what they deserve?
  2. As a last resort engaging in letter tennis can delay action & might give something that you can complain about, then escalate to the FoS (after just less than 6 months). By the time the FoS decide anything, the 6 year mark might have passed - they aren't supposed to take any action after you have made a complaint that you can take to the FoS, while it is being considered or while you are considering their decision!
  3. Fidelite have written to my son about "re-establishing contact with NatWest". They threatened to send one of their goons round if he didn't contact Nasty within 3 working days. Their "contact manager" would be around between 4 & 19 days from the date of the letter. Given that they sent the letter by arthritic snail (not even 2nd class), 4 days (doesn't say 4 working days) was up before the letter arrived. I didn't have a problem telling the ex-snot to go forth, but I feel that their letter is deliberately confusing with 4 days vs 3 working days , and they say that they work mon-sat, so it is unclear whether they include sat in their working days. I think that they deliberately use the arthritic snail for delivery so that time is up before delivery too. If I complain to the FoS, they will just redirect the complaint against Nasty. I need some advice on how to make a complaint against fidelite stick.
  4. I found that the FoS ombudsman was easily steered by the bank into my complaint being a DPA issue. The Ombudsman like that because they can drop the complaint in the bank's favour with no further discussion - the FoS don't adjudicate on privacy issues and won't dig into it to see if it really is a DPA matter or not
  5. Remember that 1st Crud are wanting to reset the payment plan. List the charges in a spreadsheet (date & amount) Going forwards these will have attracted interest charges (although they say that the order that payments are applied = charges first, that will still have meant that additional interest would have been paid on the real balance). The amount of interest each month would be the interest amount * (total of charges + interest on charges) / balance (or the whole lot if greater) List the interest amounts as well You can charge 8% interest on each of the amounts - another column in the spreadsheet Add them all up, subtract from what they say that you owe (unless greater than the outstanding balance, in which case they owe you) Armed with that, any negotiation becomes easier If you know the amount they owe you for reclaimed charges (increases monthly because of the 8%) then you know when to stop paying them Don't forget to verify that this is all ok from the CCA angle. While they take time to find the agreement, that's more to hit them with. n.b. if the banking error was your bank's fault, you might want to approach them for some compensation for the hassle & extra up front costs if you do end up increasing payments. Perhaps your bank would contact them on your behalf and negotiate for you ...
  6. In my opinion every BB agreement will eventually come to an end, one way or another, therefore they will levy that charge on every customer. That would make it a hidden charge that should have been in the connection charge to be clear. Presumably they don't want to do that so try to charge at the end...
  7. why would someone from a firm of solicitors phone rather than write? just say that you don't discuss financial & legal things over the phone ask for whatever they want to say in writing
  8. You could phone and ask, or mention that it has already dropped off the other credit reports
  9. I think that they should have asked for your permission before doing a search. The current application isn't a joint one.
  10. Have you contacted Swift Sterling & asked them to substantiate their claim?
  11. At the very least make them work for their money. You may have spent the money but that doesn't excuse the lenders adding unlawful penalty charges, PPI etc
  12. Had a letter from Marlin saying that they are now part of Cabot Also mentions that they really need to hear from me because they aren't getting any money ... shame
  13. I think that acknowledgement has to be in writing for it to count anyway. In any case "I'm pretty sure I don't owe it" is pretty difficult to make into an acknowledgement of debt!
  14. They might be just using an LLP to frighten you into paying even more since you increased your payments and haven't questioned the amount outstanding Check the PPI & penalty charges & negotiate the true amount outstanding. You can do that for the closed accounts too - work out something to take off the current ones
  15. Go to the FOS - it will cost them. You can claim that your losses exceed the account balance and that they owe you
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