Jump to content
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×
Twitter X - Include the @company's twitter name in your post title – here's why…
The UK Stands With Ukraine - 'Slava Ukraini'
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Hastings Direct. Joe - Soc

Customer Service Rep

Have we helped you...?
Please help the CAG
 View Profile  See their activity

  • Posts

    281

  • Joined

  • Last visited

  • Days Won

    1

 Content Type 

Everything posted by Hastings Direct. Joe - Soc

  1. Hastings Direct. Joe - Soc
    Hi Merc100, Thanks for taking the time to post about your experience. I am sorry to hear about your accident, I would like to help you get this matter resolved. If you can get in contact with me and provide some details about your policy I would be happy to liaise with the claims team for you to help you get a satisfactory outcome to this situation. [email protected] Many Thanks, Jamie
  2. Hastings Direct. Joe - Soc
    Hi petecbrdude, Thank you for your follow up email, I have responded and I hope that this matter should be resolved soon. Many Thanks, Jamie
  3. Hastings Direct. Joe - Soc
    Hi Cheshire16, Thanks for providing an update. To confirm your case is still open and I am still working with our Customer Relations department to help you get this matter resolved. Many Thanks, Jamie
  4. Hastings Direct. Joe - Soc
    Hi petercbrdude, Thanks for taking the time to post here on CAG. I am sorry to hear you are unhappy and I would like to help you with this. Can you please get in contact with me directly and I will be happy to help. In regards to your comments on our Facebook page, all Customer comments are in the 'posts by others' section of our page and will only be deleted or removed if they are offensive, in line with our 'House rule'. Please email your policy details to [email protected] Many Thanks, Jamie
  5. Hastings Direct. Joe - Soc
    Hi Cheshire16, Thanks for taking the time to post. I would really like the opportunity to help you get this matter resolved, can you please get in contact with me directly? I am sure that I can help if you can provide me with some information about your policy so that I can locate it on our systems. [email protected] [remove any spaces] Many Thanks, Jamie
  6. Hastings Direct. Joe - Soc
    Hi t4z, yes certainly. You can contact me on 01424 738262 as posted above on this thread a while ago. Thanks, Jamie
  7. Hastings Direct. Joe - Soc
    Hi t4z, Thanks for taking the time to post about your experience. I am sorry that you are not happy with the service you have received during your claim. I would like to take the opportunity to look into this for you and help you to get the matter resolved. Can you please get in contact with me with some details about your policy so I can investigate? [email protected] Many Thanks, Jamie
  8. Hastings Direct. Joe - Soc
    Hi Matt, Thanks for taking the time to post. I have asked my colleague who is dealing with this matter for you to get in contact with an update today, please let me know if there is anything I can do to help in the meantime. Many Thanks, Jamie
  9. Hastings Direct. Joe - Soc
    Hi Good Sister, Thanks for taking the time to post here about your experience, I am sorry to hear that you are unhappy and that you have not managed to get this situation resolved. The calls you are receiving are our welcome call from our Customer service team and not relating to marketing. These calls happen shortly after a policy has been incepted or renewed. Please contact me directly with the contact details you have been receiving calls on and I will have your number removed from the lists. I will also engage our Customer Relations team to find out why this matter has not been resolved at your previous requests. [email protected] Many Thanks, Jamie
  10. Hastings Direct. Joe - Soc
    Hi Paul, Thanks for providing an update, I am sorry to hear it is an unhappy one. To confirm, I have received your email and will follow this up for you straight away. Many Thanks, Jamie
  11. Hastings Direct. Joe - Soc
    Hi so sick, Thank you for taking the time to post about this situation and I am sorry to hear that this has happened. I would like to investigate this matter on your behalf and see what went wrong, can you please contact me with your policy details so that I can escalate this matter and help you to get it resolved. You can email me directly at [email protected] Many Thanks, Jamie
  12. Hastings Direct. Joe - Soc
    Hi Johnstamp, Thanks for the update, I am glad to hear that this matter has been resolved. Please feel free to get in touch with me in the future if there is anything I can do to help. Many Thanks, Jamie
  13. Hastings Direct. Joe - Soc
    Hi impossibleprincess, Thanks for the update. I have received your email and all the relevant information and I am awaiting an update, if there is anything else I can do to help please let me know. Many Thanks, Jamie
  14. Hastings Direct. Joe - Soc
    Hi impossibleprincess, Thanks for taking the time to post, I am sorry that you feel this way and I would like to assure you that I will do my best to help you get this matter resolved. Can you please get in contact with me with your policy details and I will help. [email protected] Many Thanks, Jamie
  15. Hastings Direct. Joe - Soc
    Hi johnstamp, Thanks for taking the time to share the experience you have had, I am sorry to hear you are unhappy with the way we have dealt with your daughters claim. I would like to offer my assistance in getting this matter resolved. Can you please ask your daughter to get in contact with some details about her policy and I will ensure that the relevant team are engaged to deal with this matter. [email protected] Many Thanks, Jamie
  16. Hastings Direct. Joe - Soc
    Hi tomatoman, Thanks for taking the time to post, the reason that we request vehicle documentation is to help us with the valuation process. I am sorry that you have not received any contact as yet and I would like to follow this up for you to ensure that this matter is resolved as quickly as possible. Can you please get in touch with me with some details about your policy? [email protected] Many Thanks, Jamie
  17. Hastings Direct. Joe - Soc
    Hi Ladydriver, Thanks for sending me your details, my colleague Kayleigh from Customer Relations will be in contact with you shortly. Many Thanks, Jamie
  18. Hastings Direct. Joe - Soc
    Hi Ladydriver, Thanks for taking the time to post about your experience. I am sorry to hear that you are unhappy with the charges applied for missed direct debit payments. I would be happy to look into this situation for you and try to help you resolve this matter, if you could send me some details about your policy I would be happy to investigate. [email protected] Many Thanks, Jamie
  19. Hastings Direct. Joe - Soc
    Hi Robert, I just wanted to post and let you know that I have made the relevant members of our team aware of this situation and passed on the details you have provided above. If you have any update please feel free to post it or contact me directly via email. [email protected] Many Thanks, Jamie
  20. Hastings Direct. Joe - Soc
    Hi Robert, Thanks for responding, any policy details you have just so that I can locate your policy on our systems. Policy or Claim number, car registration or post code will all be fine. Many Thanks, Jamie
  21. Hastings Direct. Joe - Soc
    Hi rwaddell81, I am glad that you have taken the time to post here on CAG and I hope that the members are able to provide some helpful advice. I am sorry to hear about the situation and would like to offer my assistance, if you send me the details I am sure that I can help you get this matter resolved. My contact email address is [email protected] Many Thanks, Jamie
  22. Hastings Direct. Joe - Soc
    Hi blindcatz, Thanks for taking the time to post. I am sorry to read that you are unhappy with the administration charges on your policy. I am sure you have read my responses on this thread, if you would like to discuss specific details about your policy please feel free to get in touch with me directly. [email protected] Many Thanks, Jamie
  23. Hastings Direct. Joe - Soc
    Hi mredstone,Thanks for posting about your experience, I hope that members of the forum will be able to provide you with some helpful advice. To give you an idea of how these outstanding amounts are broken down, if the policy is paid by direct debit then there maybe a charge for the time on cover that has not yet been covered by the monthly intallments, if there is additional products on the policy (breakdown cover/legal cover/personal accident cover) these are no refundable after the first 14 days. If you would like to contact me directly I would be happy answer any specific questions you have. [email protected] Many Thanks, Jamie
  24. Hastings Direct. Joe - Soc
    Hi Paul, Thanks for letting me know about this. I have passed on your comments and expressed that you do not wish to be contacted regarding any services. Please let me know if there is anything else I can do to help. Many Thanks, Jamie
  25. Hastings Direct. Joe - Soc
    Hi Surfer01, I would also encourage the OP to post updates. Due to DPA regulations I am not able to discuss in too much detail on a public forum however I will do my best to help. Many Thanks, Jamie

Follow: @real_CAG

Navigation Links

Welcome
CAG Community Centre
CAG Library
Banks & Credit
Other financial Institutions
Retail
Non-Retail
Work & Social
PayDay and Short term Loans
Debt
Motoring
Legal

Latest

Our Picks


Help and Support

CAG Library
Questions about This Site
Change your notification sound
Change your profile picture - FREE!


Useful LInks

County Court Forms
MoneyClaim Online
CPR - Pre-Action Protocols
Civil Procedure Rules
UK Legislation
Youth Consumer Service

Reclaim the right Ltd

registered in the UK
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS

The Consumer Action Group

The National Consumer Service
×
×
  • Create New...