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Found 10 results

  1. I'm barely 24 years old and after working hard from the age of 13, I decided to treat myself to a new car with my savings after my beloved C2 started turning. Unfortunately a fortnight ago -only having the car 4 months - on the first day of my break after the Christmas season, I was driving along and with all the bad weather - according to the police - lost my back wheels and steering after hitting a bad patch of leaves. This caused me to descend almost 6 ft down a mountain banking - thankfully a tree stopped my car or I wouldn't be here. The fact that my airba
  2. :mad2:Ok where to start before taking this out for my daughter we phioned hasting to see how much her insurance would go up once she passed her test as the quote was for £158 whilst she was learning We were told around £100 - 250 for the year depending on her driving feed back - Fair eneough i thought so understand that she did not use her car much for 6 months as she was learning in the drivers instructers car and did not do a lot of other driving infact the car stayed in the garage for nearly 3 months Whjen she passed her test in Dec the insurance jumped to £376 A MONTH when
  3. Hastings have raided my bank account with an unauthorised debit of £93.61 on 8th November without any reason or prior communication. I purchased a new motorcycle policy from Hastings in June 2013. It does not expire until June 2014 and the premium of £83.92 was paid in full on commencement. Upon emailing Hastings about the anomaly, their response email was a PDF copy of their complaints procedure. My follow up email requested a return of the full amount within 24 hours along with the removal of my debit card details from their system. Hastings has stopped all communication with me.
  4. I insured with Hastings Direct which I am now really, really regretting. Whatever you do DON'T insure with them. Unless you want a truly bad experience if you ever have to claim. I recently had an accident on the inner ring road in Leeds, a dangerous place at the best of times. There was a stopped lorry and the car in front panicked (maybe) and did an emergency stop for no reason. It was a low speed impact. I called Hastings and was recovered to Nationwide Crash Repair Centre. I was told on the phone that NCRC would provide a courtesy car. When we got there they informed
  5. I called up yesterday as i need to tax a car before finalising the sale of a car and was told they'd get emailed to me and yet i'm still waiting a day later. Not having them posted to me wasn't a problem when you can insure online but when you can't and need to tax at the DVLA office apprently they don't have access to the insurance database...
  6. I'm so frustrated and angry with Hastings Direct i imagine their profits are through the roof with the way that they use customers for their gain. ( i realise they are a business but every part of the policy they use against customers whether its a non fault/fault claim) I was bumped in the rear of my car and the 3rd party insurance excepted the liability. the 3rd party asked to process the claim but after speaking with Hastings i was advised it would be in my best interest to stay with them. I reported to my insurance the accident and was advised that they would move the clai
  7. Apologies for the length of this!!! :mad2:On November 16th 2012 our car was hit by a council van while parked at work. My husband reported it and Hastings sent it away to Nationwide for the damage to be assessed. We were given a hire car which was sub-contracted to Enterprise. The council's insurers accepted full liability and wanted to deal with us directly but we were advised to deal with our own company first to see what they would offer. On 26th November I rang them and they had deemed it a total loss-the damage was to the bumper,rear lights and a small part of the body work.
  8. My vehicle had front end damage, some visible to me some not. Hastings arranged for the vehicle to be taken to Nationwide Crash Repair on a Wednesday, this didn't happen till pm on the Thursday. A day off work for no reason. I was left with a vehicle with a flat spare tyre. It took over a week and several calls to get this sorted. When I was informed my vehicle was ready, I said I couldn't take delivery till 3.30pm, and was told it would have to driven to me as the transport drivers would be over on their miles/times. But any fuel used would be replaced, it wasn't. On delivery I
  9. I had an accident at the end of January. After sending all my documents in as requested, the underwriters have voided my policy. They say that I didn't tell them about 2 SP30 convictions. My position is this: I believe that I declared all accidents and convictions when applying originally online. I never received any documents at all, which I only realised at the time of the accident. I always keep the insurance certificate in my car. It wasn't there. The attending police officer at the accident informed me who I was insured with, as no contact of any kind had been received
  10. Last Thursday I was in a accident. My vehicle was hit from behind whilst stationary shunting me into the car in front. I am a vauxhall trained mechanic and my car is a vauxhall do did a brief check of the vehicle, mainly bolt on parts needed, a bit of paint and two radiators (one being air con) I got in touch with Hastings direct and the moment I informed their call centre worker of the accident she said 'ohhh it will probably just be written off' now my car is a special car and not many where made, and fewer in the colour I drive. Under no circstances did I want my vehicle scrapped
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