Hastings Direct. Joe - Soc
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Everything posted by Hastings Direct. Joe - Soc
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Hi GordM1, Thank you for posting. Would you please be able to email us the details and we will be happy to help. [email protected] Many Thanks, Jamie
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Hastings Direct wont return my car :(
Hastings Direct. Joe - Soc replied to maxlezious's topic in Motor Insurance
Hi maxlezious, Thank you for bringing this to our attention. We will follow this up straight away for you, I did respond to your email on the 25th to let you know that I would engage the claims team to contact you, I hope that you received my email and I do apologize for the delay. Many Thanks, Jamie -
Hastings Direct wont return my car :(
Hastings Direct. Joe - Soc replied to maxlezious's topic in Motor Insurance
Hi maxlezious, Thank you for taking the time to post about your experience. We are very sorry to hear that you are unhappy with the options presented to you in order to claim, if you would be kind enough to get in contact with us directly and supply the policy details we will be happy to liaise with the claims team on your behalf so that this matter can be resolved. Please email [email protected] Many Thanks, Jamie -
Hi Pirateboy, Thank you for taking the time to post about your experience, further to the great advice already provided above if there is anything that we can do to help please feel free to contact us directly and we will liaise with the claims team on your behalf to help your claim run as smoothly as possible. [email protected] Many Thanks, Jamie
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Hi me_owd_china, Thank you for responding and providing me with the relevant details. I will follow this up urgently for you and ensure that a member of our team gets in contact with you to discuss what actions have been taken and how we plan to resolve this. In the meantime please let me know if there is anything further that I can do to help. Many Thanks, Jamie
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Hi me_owd_china, Thank you for taking the time to post. We are very sorry to hear about this situation, can you please contact us urgently with your policy details and we will try to get this matter resolved as quickly as possible. [email protected] Many Thanks, Jamie
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Hastings Direct - absolute nightmare
Hastings Direct. Joe - Soc replied to watchman2's topic in Motor Insurance
Hi Stokey69, Thanks for responding. When you get a chance please feel free to send over your policy details and I will be able to answer your questions in further detail. In the meantime with regards to your query surrounding the 14 day cancellation period (please let me know if I have misunderstood the question), you are entitled to a 14 day cooling off period where if you decide that the policy is not right for you, then you are able to cancel the policy at a reduce rate to that of the standard cancellation charges. Many Thanks, Jamie -
Hastings Direct - absolute nightmare
Hastings Direct. Joe - Soc replied to watchman2's topic in Motor Insurance
Hi Stokey69, Thank you for taking the time to post about your experience. We are very sorry to hear that you are unhappy, all of our charges for mid term amendments are fully outlined at the point of sale and in our policy documentation. However, we do appreciate your feedback about these charges and the service you have received. If there is anything we can do to help or if you would like us to look into this matter further for you please feel free to contact us directly. [email protected] Many Thanks, Jamie -
Hi gilla, Thanks for posting, I have replied to your thread on our sub forum. Please get in contact with us so that we can look into this matter for you. [email protected] Many Thanks, Jamie
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Hi gilla, Thank you for taking the time to post. We are very sorry to hear about this situation, would you please be able to contact us directly so that we can help get this matter resolved? [email protected] Many Thanks, Jamie
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Hastings Direct/Smartmiles
Hastings Direct. Joe - Soc replied to dazegan1's topic in Motor Insurance
Hi Dazegan1, Thank you for taking the time to post in such detail about the problems you and your son have been having during this claim. We would like to investigate this matter further for you and hopefully get this all resolved, can you please contact us directly and provide your policy details? [email protected] Many Thanks, Jamie -
BEWARE.... be VERY careful with Hastings Direct
Hastings Direct. Joe - Soc replied to mdf11a's topic in Motor Insurance
Hi r2uzenblot, Thank you for taking the time to post. We are very sorry to hear about this and would like to help get this matter resolved. Can you please contact us directly and provide the policy details so that we can investigate? [email protected] Many Thanks, Jamie -
Hi LM1977, Thank you for getting in contact with us directly. I have responded to your email and will await an update from our team, I hope we can come to a speedy resolution. Many Thanks, Jamie
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Hi LM1977, Thank you for taking the time to post the details of your experience with Hastings. I am sorry to hear that you are unhappy with the service you have received and the terms of the policy. If you would like us to look into this matter in further detail for you please feel free to contact us directly. [email protected] Many Thanks, Jamie
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Hi Shadmock, Thank you for taking the time to post on the forum. When a policy is cancelled a calculation is made by the insurer to determine whether there is any refund or outstanding balance due, any cancelation fee will also be included into this calculation. If you would like to get in contact with us directly with some details about your policy I would be more than happy to check this for you? [email protected] Many Thanks, Jamie
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Hi shellsbells-x, Thank you for taking the time to post about your experience. I am very sorry to hear that you are unhappy and that this situation has left you in financial difficulty, can you please get in contact with us directly and supply your policy details? We will then be able to investigate what has happened and attempt to resolve this situation for you. This will also allow us to provide feedback to the members of staff involved to ensure that similar situations do not occur in the future. [email protected] Many Thanks, Jamie
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BEWARE.... be VERY careful with Hastings Direct
Hastings Direct. Joe - Soc replied to mdf11a's topic in Motor Insurance
Hi md11a, Thank you for taking the time to post about your experience. I am sorry that you are unhappy with the service you have received from Hastings, if you would like to get in contact with us directly and provide the policy details we would be happy to investigate this matter further? [email protected] Many Thanks, Jamie -
Hi Paulcbd, Thank you for your prompt response, I have replied to your email and provided your documentation as requested. We are currently working on improving our self service facilities for customers following feedback such as yours. Please feel free to let me know if there is anything further we can do to assist you. Many Thanks, Jamie
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Hi paulcbd, Thanks for posting, I am sorry to hear you have not received the documents as promised. Can you please email me your policy details and I will ensure your documents are sent out straight away. [email protected] Many Thanks, Jamie
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Hi me54m, Thank you for taking the time to post about your experience, I am sorry to hear that there has been some confusion with your claim. Can you please contact us directly and supply your policy details so that we can get this looked into and hopefully resolved? [email protected] Many Thanks, Jamie
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Thanks Mark, I have received your email and will investigate now. Jamie
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Hi Mark, Thanks for your reply. I would need to know more details about the case in order to provide an answer. Can you please send me some of the policy details to the email address supplied above? Many Thanks, Jamie
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Hi Tompkins9085, Thank you for taking the time to post about your experience in relation to this thread. I am sorry to hear that you are unhappy with the service you have received during your claim, I hope that this gets resolved soon but if there is anything further we can do to be of assistance in the meantime please let us know. [email protected] Many Thanks, Jamie
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Hastings Direct Admin Fees
Hastings Direct. Joe - Soc replied to dicksparks's topic in Motor Insurance
Hi Dicksparks, Thanks for taking the time to post here on CAG about your experience. I am sorry to hear you are unhappy with what has happened, no claims bonus can usually only be applied to one vehicle at a time unless agreed by the insurer. With regards to the admin fees, I would like to look into this further for you and see what I can do to help get this situation resolved. Can you please contact me directly with your policy details? [email protected] Many Thanks, Jamie -
Hi georgiahinton, thank you for taking the time to post here about your experience with Hastings. I am sorry to hear you are unhappy with the administration fee charged, if you would like to discuss this further please get in contact with us directly. [email protected] Many Thanks, Jamie
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