Email received, thank you

Hi Babydoc, Thank you for taking the time to post here on CAG. I am sorry to hear you are unhappy and I would like to help. Can you please contact me directly and provide your policy detials so that this can be investigated? [email protected] Many Thanks, Jamie

Hi DSr, Thank you for taking the time to post about your experience, I am sorry to hear that you are not happy with the service you have received so far. I would like to offer my assistance in getting your claim dealt with as quickly and efficiently as possible. Can you please contact me directly with your policy details so that I can liaise with our claims team on your behalf? [email protected] Many Thanks, Jamie

Hi MisterEdd, My colleague from our renewals team has now sent you an email confirming the action that has been taken. I hope that this will resolve the matter but if there is anything further that I can do to help please let me know. Many Thanks, Jamie

Hi MisterEdd, Thanks for posting. I have received and responded to your email. I am sorry to hear you are unhappy, I am sure I will be able to help you get this resolved. It is standard practice to reduce no claims bonus until a claim is closed however I will investigate this situation for you to find out why this claim has not yet been closed. Many Thanks, Jamie

Hi FlymoRacer, Thank you for taking the time to post. I am sorry to hear that you are unhappy your policy has automatically renewed. This process is designed to help our Customers and to support the continious insurance enforcement law, renewal documentation would have been issued out prior to the renewal date giving you all the details of the quotation we offered plus information on how to proceed. As you have stated above that alternative insurance has been taken from the renewal date with another company we should be able to provide a full refund of the premium taken once we recieve proof of the cover elsewhere. Can you please contact me directly with the policy details? [email protected] Many Thanks, Jamie

Hi kerryls0212, Thank you for your email and for posting an update here on CAG. I have responded, I hope that we can get this resolved as soon as possible. Many Thanks, Jamie

Hi kerryls0212, Thank you for taking the time to post about your experience. I am sorry to hear you are unhappy with what has happened and I woud like to help. Can you please contact me directly and provide some policy details so that I can look into this and help you to get the matter resolved. [email protected] Many Thanks, Jamie

Hi poppysmama, Thank you for getting back to me. I have received your email and will pick this up with our claims team straight away for you. Many Thanks, Jamie

Hi poppysmama, Thank you for posting. I am sorry to hear you are unhappy with the courtesy car you have been provided with. Can you please contact me directly and I will do my best to help you get this situation resolved? [email protected] Many Thanks, Jamie

Hi Ed, Thank you for taking the time to post here on CAG. I am sorry to hear you are unhappy, I would like to assure you that we take all Customer complaints very seriously what ever the contact method. Can you please send me the details of this so that I can investigate? [email protected] Many Thanks, Jamie

Hi amwebb57, Thanks for taking the time to post, I am sorry to hear you are not happy with the proposed admin fee. Can you please get in contact with me directly and provide some policy details so that I can investigate? Typically a £35 admin fee is for a mid term change to the policy not for amendments at renewal so I would be happy to take a look. [email protected] Thanks, Jamie

Hi Ibshaunj, Thanks for posting. Following your telephone conversation yesterday with one of my colleagues I have referred this matter to our claims team to investigate and get in contact with you. In the meantime if you have any further questions you can contact me at [email protected] Many Thanks, Jamie

Hi Pen, Thank you for posting, I am sorry to hear about this. Can you please send me the details so that I can liaise with our claims team on your behalf to get this matter resolved as quickly as possible. [email protected] Thanks, Jamie

Hi Michael, Thank you for taking the time to post. I am sorry to hear you are not happy with the fee you have been charged for a returned payment. Could you please get in contact with me directly and supply some policy detials so that I can take a look into this for you? [email protected] Many Thanks, Jamie

Thanks for getting back to me so quickly, I will pick this up straight away for you. Many Thanks, Jamie

Hi gpowell, Thanks for posting on the forum. I am sorry to hear about this situation and I would like to help. If you can please ask your daughter to get in contact with me, I will liaise with the claims team on your behalf to get this matter resolved as quickly as possible. Our email address is [email protected] Many Thanks, Jamie

Hi i hate bailiffs, Thanks for your reply. I appreciate your stand point and if there is anything you feel I can do to help please do get in contact with me. Many Thanks, Jamie

Hi t4z, If you get a chance would you mind posting an update to your case please? I think that the issues from this thread are now resolved but it would be great to hear from you. Many Thanks, Jamie

Hi i hate bailiffs, Thanks for taking the time to post, I am sorry to hear about this and I would like to help you. I would be happy to liaise with the claims department on your behalf to find out what is happening and hopefully help you find a speedy resolution to your claim. Can you please contact me directly with your policy details at [email protected] Many Thanks, Jamie

Hi Sash, Thank you for taking the time to post about your experince. I would like to help you with this, if you could please email me with your policy details I will investigate what has happened with your initial complaint and make sure that we get this resolved. You can contact me directly at [email protected] Many Thanks, Jamie

Hi Tombhoy, Thanks for posting here on CAG, I can see the members have already given you some good advise. As mentioned above the length of time you have owned the vehicle does effect the premium calculation from the underwriter as it forms part of the risk rating. We ask for various documents to check information ranging from licences to V5's and many others. If you need any help with your policy or you have any further questions please feel free to contact me directly and I will be happy to help. [email protected] Many Thanks, Jamie

Hi beela.1, Thank you for taking the time to post about your experience. I am sorry to hear you are unhappy and I would like to help you get this matter resolved. Can you please contact me directly at [email protected] with your policy details and I will make sure that this is followed up for you and resolved. Many Thanks, Jamie

Hi Ncfcrulz, Thank you for posting about your experience, I am sorry to hear about this situation and I am sure I can help you get this matter resolved. Can you please send me the policy details so that I can investigate what has happened? [email protected] Many Thanks, Jamie

Hi Imeister, Thanks for posting here on CAG. I am very glad to hear that you are a happy Customer and are taking the time to share your experiences. Can you please get in contact with me directly at [email protected] with your policy details so that I can make sure you get the promised call back. Many Thanks, Jamie