Hastings Direct. Joe - Soc
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Everything posted by Hastings Direct. Joe - Soc
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Hi MrsSD, Thank you for taking the time to post. We are very sorry to hear about the length of time this has taken. Can you please contact us directly by email and provide your policy details so that we can help you get this matter resolved? [email protected] Many Thanks, Jamie
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Hi freddyfisherman, Thank you again for the update to this thread. Our team have been attempting to contact you but have so far been unsuccessful, can you please contact me again by email and provide the best telephone number and most convenient time for us to contact you? Many Thanks, Jamie
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Thank you freddyfisherman, once we have the details we will follow this up straight away for you. Many Thanks, Jamie
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Thank you ims21
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Hi freddyfisherman, Thank you for posting about your experience. I am very sorry to hear that you are unhappy with the service that has been provided. Can you please contact us directly by email and provide us with your policy details so that this can be followed up for you? [email protected] Many Thanks, Jamie
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Thank you for the update Jase, I am very glad to hear that this matter is now resolved. Many Thanks, Jamie
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Hi apsax, Thank you for taking the time to provide an update. I hope that we are able to find a suitable resolution for you soon. Many Thanks, Jamie
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Don't touch hastings with a barge pole...
Hastings Direct. Joe - Soc replied to BadMonkey73's topic in Motor Insurance
Hi Badmonkey73, Thank you for taking the time to post an update. When you last posted on this site I referred you to our Customer Relations department who investigated your complaint and provided you with a response. My role is to liaise between Customers and the relevant departments to ensure that these issues are identified and recorded. I will, as you have requested pass your details to our PR team, you also have the opportunity to contact me directly by email should you wish to do so on the email that I provided you with previously. [email protected] Many Thanks, Jamie -
Thank you unclebulgaria, I will certainly pass on your feedback. We are constantly reviewing our processes and trying to improve the service that we provide. The feedback we receive on this site is vital to that work. Many Thanks, Jamie
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Hi Jason, Thank you for your response. These issues can vary in the length of time taken to resolve. As such, while a complaint is ongoing all chase processes are generally put on hold. I will chase this now for you though. Many Thanks, Jamie
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Hi apsax, Thank you for posting an update. As I informed you via email your file has been escalated to our Customer Relations team to carry out a full investigation, this will take some time. However, I will chase them for you and ask that they give you a courtesy call to provide an update on what timescales you can expect. Many Thanks, Jamie
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Hi, yes we did. Thank you for sending over all of the information. I have asked for this to be followed up as a matter of urgency. Apologies for the delay in responding to your email. Many Thanks, Jamie
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Yes you can do if you like, it will come straight through to us anyway. Many Thanks, Jamie
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Hi, thank you for posting. Can you please send all of the relevant details to [email protected] so that this can be investigated? Many Thanks, Jamie
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Hi apsax, Thank you for your email, I will respond shortly with details of the actions that are being taken. Many Thanks, Jamie
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Hi apsax, Thank you for taking the time to post about your issue. I am very sorry to see that you are unhappy. Can you please contact us directly and supply some details of your policy so that I can follow this up with our claims team on your behalf? [email protected] Many Thanks, Jamie
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Thanks Rob, I will take a look now. Jamie
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Hi Rob, Yes please. Any details that will help to locate her details on our systems, claim number, registration number. Many Thanks, Jamie
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Hi Rob, I do have a direct contact number however as I act as a liaison between customers and the relevant departments I am not able to personally resolve this issue. What I can do is contact the relevant team and express the urgency of this situation once I have all of the policy details. Many Thanks, Jamie
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Hi rpenten, Thank you for taking the time to post about this situation. We are very sorry to hear about the inconvenience this has caused. If you would like to pass on our email address to the policy holder we would be happy to look into this in more detail. [email protected] Many Thanks, Jamie
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Hi, thank you again for posting an update about this issue. I am sorry that you feel my involvement in this has not helped to progress the situation. As previously mentioned I have been liaising with the claims team on your behalf to try and understand what the delay is and what we can do to speed up the process. As you remain unhappy with the service that has been provided I have asked that this be fully reviewed by our customer relations team, they will contact you separately once they have carried out their investigation. This will also allow you to refer your file to the financial ombudsman should you wish to do so. Again I am very sorry that you remain unhappy and if you wish to contact me directly to discuss this further please feel free to do so at [email protected] Many Thanks, Jamie
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Hi Paula, I appreciate you keeping this thread updated. Please be assured that I am passing all of your updates over to the claims team so that they are aware of this. I appreciate your patience whilst I get to grips with the status of your file. Many Thanks, Jamie
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Hi Paula, Thank you for the update. I have just spoken to a member of our team and asked them to make your file a priority and get in contact with you shortly. Many Thanks, Jamie
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Thank you, I will pick this up now with our claims team for you. Many Thanks, Jamie
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Hi Paula, Thank you for posting and explaining the situation. I am very sorry to hear that you are unhappy with the service that you have received to date in regards to your non fault claim. If you can please contact us directly and provide your policy details I will be happy to liaise with the claims team on your behalf to hopefully get this matter resolved promptly. [email protected] Many Thanks, Jamie
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