Hi William, Thanks for the update, hopefully this will all be resolved soon then. Once again any problems let me know. Many Thanks, Jamie

Hi William, I have had a look for you and someone should be in contact today. Any problems send me an email. Many Thanks, Jamie

Hi All, Thanks very much for your posts and bringing this matter to my attention. To give you an update, as mention I have received contact from both 'Wykelass' and 'yabbadoo', both cases have been passed to our Customer Relations team and have been allocated to individual file handlers. I have chased up these cases and expressed the importance of each. Please always feel free to contact me directly if you have any concerns. Many Thanks, Jamie. [email protected]

Hi, Thank you very much for taking the time to post. I am sorry to hear that you have been unhappy with your experience of our products and service. I can assure you that Hastings Direct neither engages in anti-competitive behaviour nor do we discriminate between fault and non fault when it comes to our customers making a claim and all repairs are treated the same using our approved repairers. In and independent survey, nine out of ten total claims customers are very satisfied with the way Hastings Direct has handled their claim. If you would like to discuss this matter in further detail please feel free to contact me at [email protected] Many Thanks, Jamie Wicks

Hi William, Thanks very much for taking the time to post about your experience, I am sorry to hear you are having problems with our service. I would like to offer my assistance to get this matter resolved. Could you please send me an email with some of your policy details I will make sure that the issue gets investigated. [email protected] Many Thanks, Jamie Wicks

Hi Beaks999, Thank you for bringing this to our attention, I am sorry to hear that your Father in law is having issues with our service. I would like to have a look into this for you and try to find out what has happened. If you could send me some details about the policy I will make sure that someone from our Customer Relations team fully investigates this and hopefully they can find a resolution. [email protected] Many Thanks, Jamie Wicks

Hi S999srk, Thank you very much for taking the time to post about your experience. I am sorry to hear that you are unhappy with the service that you have received. I would like the opportunity to investigate this matter for you and try to get it resolved. If you could send me an email with some details about your policy I will be happy to help. [email protected] Many Thanks, Jamie

Hi Yabbadoo, Thanks for your post, I am sorry to hear you are experiencing issues with our service. If you would like to send me an email with some of the policy details I will make sure that this gets looked into for you. We are always looking to improve our service and it's valuable feedback like yours that helps us to do so.Many Thanks, Jamie Wicks, [email protected]

Hi Tallulah43, Thank you very much for taking the time to post about your experience here on CAG. I am sorry to hear that you are experiencing issues with our service, I would like to offer my assistance to try and get this matter resolved. If you could send me an email with some details about your policy I will make sure that the appropriate people are engaged to investigate and deal with this matter for you. Many Thanks. Jamie. [email protected]

Hi Wykelass, I am sorry to hear that you are having problems with our service, I would like to help, if you could send me an email with some details about your policy I will make sure that this is fully investigated for you. Many Thanks, Jamie. [email protected]

Hi markmids, Thanks very much for taking the time to post about your experience. I would like to take a look and see what is happening for you, I am sorry that you are unhappy with the service you have received. If you send me an email with some of your policy details I will be happy to help. Many Thanks, Jamie. [email protected]

Hi John111L, Thanks very much for taking the time to read through our section of the Consumer Action Group forum, as you can probably see from reading the various threads we take our customers thoughts and issues very seriously and we are always trying to improve the service that we provide. We are one of the fastest growing insurance providers in the UK with more than a million customers and have over 90% customer satisfaction rates. However, we do not always get it right and one of the most important things to help us improve our service is the feedback that our customers give us. On some occasions things can go wrong and we try our upmost to get them resolved as quickly as possible without causing too much inconvenience for our customers. As a company we are committed to providing a great level of customer experience and it is important for us that customers can communicate with us through whichever channel they feel most comfortable, hence having our own section here on CAG. If there is anything that you would like to discuss with me directly please feel free to contact me at [email protected] Many Thanks, Jamie Wicks, Customer Experience, Hastings Direct

Hi Alesha, I am sorry to hear that you are having problems with our service. Thanks very much for taking the time to post, I would like to help. If you could send me an email with some more details about the policy I will investigate this for you and hopefully get the issue resolved. Thanks, Jamie. [email protected]

Hi Ginjan65, Thanks very much for your post and letting us know about your experience. I am sorry that you feel unhappy with the service we have provided. I would like to help, if you could send me some details about your policy I will make sure that the relevant people are engaged to deal with this for you. Many Thanks, Jamie. [email protected]

Hi Watchman2, Thanks for your post, I am sorry to hear that this issue is still ongoing. I did respond to your post on another thread on the 16th Feb this year. If you could get in contact with me directly it would be greatly appreciated. Thanks, Jamie. [email protected] or 01424 738262

Hi Dadford, Thank you for taking the time to post about your experience. I am sorry to hear that you are unhappy with the service received. I understand that my colleague has picked up your message and requested that you send some details of your policy in for us to investigate. If there is anything that I can do to help please let me know at [email protected] thanks, Jamie.

Hi mjjc8486, Thanks for posting about your experience and also keeping everyone updated as it progresses, we always appreciate feedback as it help us to improve our service. If there is anything that I can do to help get this issue resolved for you please feel free to send me an email with some details about your policy. [email protected] Many Thanks, Jamie, Customer Experience, Hastings Direct

Hi PaulaKirby, I am sorry to hear that you are having problems, thank you very much for bringing this to our attention, if you would like to contact me directly I will be more than happy to help. Send me an email with your policy details and I will ensure that the appropriate team deals with your issue, [email protected] - Many Thanks, Jamie

Hi Chelbell, I have sent you an email. Hopefully we can get this all resolved. Thanks, Jamie

Hi Chelbell, I have posted on your thread. Many Thanks, Jamie

Hi Chelbell, Thanks very much for bringing this to my attention, sorry that you are having problems, I would be more than happy to help you to get this matter resolved. If you would like to send me an email with some details of your policy I will make sure that it goes to the appropriate team to sort out. Many Thanks, Jamie Wicks, Customer Experience, Hastings Direct, [email protected]

Hi, if you could send your full name and policy number to my email that would be great. Thanks, Jamie [email protected]

Hi Bri1232,I have read your post, I am sorry to hear that you feel we have put you in this position. I would like to see if i can help, if you wouldn't mind getting in contact with some more information about your policy I will be happy to see what I can do.Many Thanks,Jamie Wicks,Customer Experience,Hastings Direct,[email protected]

Hi Gemgems, I am sorry to hear that your policy has been cancelled and that you are not happy with the service you have received. I would like to help resolve this matter, if you could contact me with your policy details I will be happy to look into this for you. Many Thanks, Jamie Wicks, Customer Experience, Hastings Direct. Our Customer Relations email address can be found on our official website.

Customer Relations email (see our website for details) or 01424 738262, Many Thanks, Jamie Wicks