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Hastings Direct. Joe - Soc

Customer Service Rep

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Please help the CAG

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Hastings Direct. Joe - Soc last won the day on October 3 2012

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About Hastings Direct. Joe - Soc

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    <b>Corporate Poster</b>
  1. Hi Ads_uk, Your concerns have been noted and raised to the customer relations team to look into for you. They will acknowledge your complaint within five working days with more information and your reference number. Regards, joe
  2. Hi, Hopefully you're happier now with the outcome, I sincerely apologise for the error made in choosing void rather than cancellation. If you're not happy to consider the issue resolved, do let me know. Also, I'd like to ask that you please edit out our colleague's name from post #6 for her security. Thanks, Joe
  3. Hi, Thank you for taking the time to post your experience here, I'm very sorry you're not happy with it. I'd like to do what I can to help you so if you can email this post and your policy details to help@hastingsdirect.com I can then assist further ~Joe
  4. Hi Starance, Thanks for getting in touch. When you choose to repay the cost of your premium by monthly instalments you do agree to the interest charge which is added to the total and spread among the payments. If you went to pay more or even all at anytime this will, in turn, reduce the amount of interest you will pay, too. I hope this helps clarify ~Joe
  5. Hi, Sorry to see you've incurred a charge. We display free numbers to call however on occasion old ones may be found so our complaint team will investigate for you and offer an outcome. I'm sure we can arrange a suitable resolution for you ~Joe
  6. Hi Moonlandings, If you would like us to review your issue and have not spoken to our claims customer service team yet then please can you email help@hastingsdirect.com and be sure to include your full name, DoB and policy of claim number Many thanks, Joe
  7. Hi Pete, Thanks very much for letting us know about your issue, we would certainly like to learn more about it and see if there is an amicable resolution we can arrange. The first thing I'd like to do is find your policy details so if you want to email me at help@hastingsdirect.com please can you provide your full name, DoB and registration or policy number? I can then respond once I've looked into it for you. Kind regards, Joe
  8. Hi Izzy, I'm sorry to see that you're unhappy with our fee and the additional premium to change the address, our customer relations team will be able to provide an investigation into your concerns and determine the quality of the service you received when asking for a cancellation quote as well. While we make every effort to ensure our fees are clear, straightforward and accepted before sale I appreciate that we can only tell you if there is an additional or return of premium at the time of the change. Thank you for letting us know about your experience, it's very useful for us to learn directly from customers about how it has been received. Regards, Joe
  9. Hi Deee I can see that we attempted to call you yesterday, however we were unable to reach you. As we couldn’t speak with you directly, we sent you an email detailing our understanding of the situation and offered for you to get back in touch should you need anything further. When looking into the communication you have had with Hastings Direct, I cannot see that we’ve informed you that your vehicle is not repairable. I also cannot see that we have instructed Albany to take your vehicle to the two garages named in your complaint or made any promises concerning a courtesy vehicle. We have been corresponding with Albany and they have also advised that they have no record that they’ve instructed a garage for you. I understand that you do not wish to pay your excess, however due to the circumstances of your claim Albany Assistance are unable to offer a credit hire and repair service. As a result the only way to proceed with the claim/repairs is to pay your excess upon completion of repairs/settlement and we look will look to make a financial recovery from the third party’s insurers. I must explain that your excess is the first part of any claim you have agreed to pay, regardless of fault, as part of the contract you have with us. If you are unable to proceed to repairs and pay your excess upon completion, we will be unable to assist you with the damages to your vehicle. I can confirm that a complaint has been logged with Albany Assistance on your behalf and they have a maximum of 8 weeks to provide a response, however they aim to respond within 4 weeks if possible. Many thanks, Tash
  10. Hi, Sorry to see you have had these problems during your claim. I’d be happy to look into this further for you if you could message me your DOB/Name/Claim ref to Help@Hastingsdirect.com Kind regards, Tash
  11. Hi Andy, Can you confirm that post #5 in this thread is viewable to all please? Kind regards, Joe
  12. Hi, Thanks for getting touch and posting your experience, I'm sorry that you're not happy with the additional premium. As you've had explained already, each insurer has trusted research which determines a postcode's risk rating and will take this into account when deciding to apply a charge or not. Some insurers will absorb the cost or ignore the data and others will adjust the premium accordingly to ensure that a potential future claim has been appropriately covered. If you have received a final response letter from the customer relations team and are still unhappy, the letter also gives you details of how you can contact the Financial Ombudsman Service within. If you want to email your details to help@hastingsdirect.com I can help you determine if this is indeed the case. Kind regards, Joe
  13. Hi, Thank you for finding the time to write this. When taking out a policy with us you're able to enter how many no claims years that you have to entitle you to a discount on the premium. It's not that we cut your no claims discount years down to 9, it's just that we accept no more than 9 years as we see 9 years being the maximum amount of discount that we apply to any policy with ourselves. This is why 9 years is stated on your documents as it's 9 years of your no claims discount that is being used to generate a discount for yourself. As long as we have received a no claims proof document from your previous insurer we're able to send a document stating the full no claims years that you do have if you don't decide to renew with us. Your feed back and comments are much appreciated and taken on board as we welcome the opportunity to learn and improve. Kind regards, Rosie
  14. Hi there, I'm sorry to hear that your motorcycle has been stolen. We would be more than happy to investigate this for you. Feel free to send us an email to help@hastingsdirect.com. Kind regards, Jaz
  15. Hi Yukiko, Sorry to hear that you've had issues with getting the letter from Churchill but I'm sure I can help. As mentioned, the renewal invitations often have a page where the year-ending NCD is declared and since it's on Churchill headed paper, we can usually accept that. If you have it, go ahead and email it over to me at help@hastingsdirect.com and I can either pass it to the team for you or explain what more I might need. This should be fine, if you need anything else just let me know. Regards, Joe
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