Hastings Direct. Joe - Soc
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Everything posted by Hastings Direct. Joe - Soc
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Hi Paul, Thanks for the update, I am sorry to hear about the situation and I would really like the opportunity to investigate this and find out what went wrong. If you could email me your policy details I would really appreciate it. Many Thanks, Jamie
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Hi slinkydonkey, Thanks for posting, I am sorry for the delay in my resonse. I would like to offer my assistance to help you get this matter resolved. Can you please get in contact with me directly with your policy details so that I can take a look at your policy? Many Thanks, Jamie [email protected]
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Incorrectly Cancelled Policy
Hastings Direct. Joe - Soc replied to berrod's topic in Motor Insurance
Hi berrod, Thanks for taking the time to post about your experience. I am sorry that you are unhappy with the way we have handled the cancellation of your policy, I would like to help you get this matter resolved. Can you please send your policy details to me directly so that I can investigate what has happened. [email protected] Many Thanks, Jamie -
Hi elldickinson, Thanks for getting back to me. I have recieved your email an sent you a response. Hopefully we can get this resolved for you ASAP. Many Thanks, Jamie
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Hi Steve, I appreciate that this has caused you stress and I may not be able to do anything different. However I always try to take the opportunity to look into things for people who are unhappy, we aim to have happy Customers not to be perceived as a big company who don't care as you have said. Many Thanks, Jamie
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Hi Scrimmo, Thanks for posting. I am sorry to hear you are not happy and that this has caused you to feel stuck. If you send me your policy details I would be happy to look into this for you? Many Thanks, Jamie [email protected]
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Hi elldickinson, Do you have any update on this? If you want to get in touch I would be happy to facilitate a discussion between you and the claims team about your proposed settlement options. Many Thanks, Jamie
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Hi elldickinson, Thanks for posting about your experience on CAG. If there is anything that I can do to help please let me know. [email protected] Many Thanks, Jamie
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Hi sashacity, Thanks for taking the time to post about your experience. I am sorry to hear that this has happened, I would like to offer my help to get this matter resolved. Can you please get in contact with me directly with your policy details and also your letter of complaint and I will make sure that the correct team are engaged to deal with this. [email protected] Many Thanks, Jamie
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Hi Vord, I hope that you have now managed to get this matter resolved. If not my offer to help still stands. Thanks, Jamie
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Hi IdaInFife, Just to let you know we have been in contact with Krina. I believe this is resolved but it would be good to get an update from Krina herself. Thanks, Jamie
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Hi ajacklin, when you make a change on your policy there is aministrative tasks that have to be carried out, these tasks continue further than just the phone call made to one of our call centre staff. For example, any change made has to be updated on all systems and documentation to ensure that if you have an accident you are appropriately covered. Thanks again for taking the time to post, I hope my responses have been helpful. Thanks, Jamie
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Hi ajacklin, Thanks for taking the time to post here on CAG about our fees. To help keep our premiums competitive for everyone, fees enable us to share the cost of any extra work that is created. We believe fees represent a fair way to ask customers who create additional work, for example, by changing their car or moving house which effectively means we have to re-rate their policy and reissue all the documentation, to help share some of the cost. If you would like to discuss this further or if there is anything I can do to help please let me know. Many Thanks, Jamie [email protected]
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Hi Vord, Thanks for taking the time to post. I am sorry to hear that you are unhappy with the service you have received from Hastings. I would like to help you get this all sorted out, if you could send me some policy details I would be more than happy to look into this for you. [email protected] Many Thanks, Jamie
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Hi Krina, Thanks for showing an interest and posting on the forum. You are more than welcome to start you own thread as Martin3030 has mentioned, alternatively if you send me an email with the details I will do my best to help you get everything sorted. Many Thanks, Jamie [email protected]
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Hi John, Thanks for posting an update, I am sorry to hear that we have not yet managed to resolve your issues. If you would like to email me with a brief outline of what you would consider a suitable resolution to this matter I will do my best to find out if it is possible. Many Thanks, Jamie
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Hi johnliang, Thanks for your post, I am sorry to hear that you are unhappy with the service that you have received following your claim. If you would like me to raise your complaint with our Total Loss and Valuations team I would be happy to do so. If you could send me an email with some details about your policy please. Many Thanks, Jamie. [email protected]
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Hi Jonathan, I have just tried you again but with no luck. I may have an incorrect number for you, if you could drop me an email with the most convenient contact details please? Many Thanks, Jamie. [email protected]
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Hi Jonathan, I just tried to call you to give you a quick update as promised. I will try you again tomorrow, in the meantime if there is anything else then just send me an email. Many Thanks, Jamie
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Hi Jonathan, Thanks for taking the time to post and also getting in contact with me directly. I am sorry to hear that you are unhappy with the service you have received. I will now pick this up and make sure that your situation is investigated. If there is anything further in the meantime that I can help with please feel free to get in contact. [email protected] Many Thanks, Jamie
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Hi Echodale, Thank you for taking the time to post. I am sorry to hear that you have not had a response to your email, if you could email me with some details of your policy I will make sure that your requests are actioned straight away and hopefully we can get this resolved for you. Many Thanks, Jamie Wicks, [email protected]
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Message moved to new thread
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Unauthorised Debit Card Payment and More
Hastings Direct. Joe - Soc replied to Wykelass's topic in Motor Insurance
Thank you for posting an update Yabbadoo, glad that everything is now sorted. Thanks, Jamie -
Unauthorised Debit Card Payment and More
Hastings Direct. Joe - Soc replied to Wykelass's topic in Motor Insurance
Hi Wykelass, Thank you for updating your thread and letting us know how you are getting on. I am sorry to hear that we have not yet managed to resolve the situation. I will make sure that I follow this up with the Customer Relations team today and ensure that all points of your complaint are addressed. Once again if you are unhappy with or have any concerns over the way that your case is being handled please let me know. Yabbadoo - I will also chase up your case today to see what is happening. Many Thanks, Jamie -
HASTINGS - One problem after another!
Hastings Direct. Joe - Soc replied to Hayley1988's topic in Motor Insurance
Hi Hayley, Thanks very much for postings about your experience. I am sorry to hear that you have been having problems with our service. I would like to help, if you could send me an email with some details about your policy I would be happy to get the situation investigated for you. [email protected] Many Thanks, Jamie
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