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Krina

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About Krina

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  1. I didn't know I had.. find this a bit confusing as it is.. Apologies.. I read on this original thread that I should start a new one, after I wrote the original one.. I didn't know they merged? Anyway, as sorted as can be now.. so wont be making any more .. Thanks Brigadier you have been a great help.
  2. Letter sent... now to see what comes back this time.. This is my version.. PLEASE SEND COPY TO PLYMOUTH AS I DO NOT HAVE THE ADDRESS Ref: NI No. xxxx Sir/ Madam, Formal Complaint: Re: Alleged Debt/Fraud: I refer you to correspondence regarding an alleged overpayment supposedly arising 16/02/2000 – 27/06/2000, please refer to my file/account, copies of previous correspondence that the DWP seems to have disregarded or ignored. This is not an appeal, although I find it somewhat nefarious that I cannot appeal due to a time limit, when I did not know about this ‘debt’ until the limit to appeal had ran out? Yet you have 14 years in which to claim there is in fact a debt? I should be given a time limit upon the time of finding out about this debt! I have stated clearly that I was not resident in the UK at the time these payments were made and had no knowledge of who collected/received these payments at the time. I am sure as you are a government body, that you can check for my passage through customs at Malaga Airport in February 2000, and also my return some two years later, as this is the only proof I can give that I was not in the country at time of said ‘overpayment’. I do not acknowledge the alleged debt and require the department to provide all data that it holds on me in accordance with a Subject Access Request made under the Data Protection Act 1998 within the 40 day time scale allowed by the Act. I have already asked for this, but still received a letter saying I cannot appeal? Again, I am not appealing, I am disputing that this debt is not mine. I require the department to provide unequivocal proof that I personally received the alleged payments, if this is not possible I will consider the matter closed. Yours sincerely K. xxxxx What do you think?
  3. In those days, I didn't think about having to post recorded delivery, so no.. I didn't. And because of this, it seems I will end up paying it back, tho I know who the person was who took it! My fight is going to be about them telling me, where it was paid to and who withdrew it...!
  4. No they didn't keep paying 'me' .. They made the error and someone else fraudulently took it. That's my point. I don't want to appeal having to pay it back, I would pay it, if thought was my fault, as a single parent of two, I was glad of the help at the time, tho always worked. I am sure it was Family Credit in those days, which was paid for 6 months, but then it is too long ago to remember, but I always worked and had 'top ups' to help.
  5. Funny you should ask.. I was, until the following letters came back, each with a different name each time, and all supposedly from the same office. I will write similarly to what you wrote for me, to Gloucester, saying it is not an appeal but a dispute, that I was told I had to wait 40 days for the information requested, is that correctly called the subject access request then, not freedom of information of literature? I am actually moving back to Spain this year, so delay tactics wont go amiss, as then they will have to chase the real culprit for it! Thanks for all your help so far..
  6. Hey, Thankyou, this is good, except for I cannot prove my address in Spain, as it was 14 yrs ago and I rented a privately let apartment out there. The only proof I would have was my passage through customs at the time and my return! In one of their own letters they have accepted I was out of the country at the time, and I have asked by letter (17/2/14) under the freedom of Information of Literature (not sure if was exactly right what I asked for) for ALL relevant documentation to this case. In the hope of showing what you said, where it was paid etc.. I received a call whilst I was driving, and using my headset, but concentrating, so didn't take in where she said she was calling from, a woman told me, she was searching for this information and that she had 40 days to do so? Which was only 6th of March. Then received latest letter from Walsall saying they are unable to help me further in regards to an appeal dated 5th of March, not received until the 8th! Again the left hand not communicating with the right! Walsall, Plymouth, Gloucester and Camberley?! They have also so far, at Glouc. refused to give me the address of Plymouth so I can write to them direct, I have asked for email, even saying, so that you cannot claim not to have received my letters, that email in todays technology is the normal? But so far, no response from Plymouth, and now nor the original office at Glouc, who first write to me. All letters I have written to them, so far I have paid for signed for delivery, to ensure they know, that I know someone is signing for them, and all have been written on my word documents and time stamped and kept of course! It just seems unjust and somewhat unscrupulous that they say I cannot appeal, I cant appeal because of a time limit, yet they have no time limit?? (And costing me a fortune in signed for letters!) Then on top of that, more errors, the Walsall office said thankyou for my email?! Email? I wish!
  7. Yes, this is the thing, the first recent communication, was from Gloucester? But sent an "original" letter dated 2000, from Plymouth. I had lived in Devon, Paignton, before the time of said overpayment. But the letters had several different address's within the same letter? I replied to all 4 address's. One I never heard back from, one wrote back to me, from Plymouth, saying they were a child support agency, and could not find anything to do with my claim, with refs Id put on letter ( My N.I number!) and suggested I contacted my local office? Im now in the Midlands! The most recent letter, suggesting I was to go to the tribunal department was from Walsall? I live in Warwick! Each of the letters, even when at first communicating with the Gloucester office, 3 of them, all came from different names, yet all said from same office. Again I feel, this is all to confuse matters. But, I came back from Spain to help my grandmother, cos my grandfather was dying, and died soon after, and last Xmas she had a stroke, so I have now become her official carer, and just started to receive the grand sum of £59 a week to care for her! Hence this renewed "over payment" case! Thing is, I don't want to appeal per se, I want to dispute on the basis, that I never had this money, they know someone else did, and the fact that it was their own error in not 'receiving' this letter and trying to make me pay for it? I feel trapped by a system that is unfair and nefarious to say the least!
  8. Hi, thanks for reply. The only evidence of this fraud is the fact they say this money was paid out. This is the reason I have asked for all documentation, asking where it was paid to, where was it collected from, as they admitting they know I was out of the country, that means they also know, someone else took the money? Already I have had numerous letters from various names in differing departments, is it any wonder my letter to disclaim never got through to the right department, and I feel I am now having to pay for their error, their reason saying I have to pay for this 'debt' is because they never received my letter? How on earth is that my fault? Surely they should be chasing the person, (and I know who it is) who took it knowing it didn't belong to them?
  9. Mine was a said over payment, because I left the country and didn't disclaim, and this was in Feb 2000. Whereas I did write a letter to disclaim, but they continued to pay, and someone else took the money, knowingly and fraudulently as I truthfully was out of the country for the next 5 yrs. The first, they said I knew about it was in 2006, when I wrote after they contacted me, to ask of this debt, whereby they told me I had run out of time to appeal, laughingly I would of, as I knew nothing of it! (I had returned to live in England in 2005) Tho I do not actually recall this communication, but my memory isn't what it was! Anyway, 8 yrs after alleged last communication, but 14 yrs in total, they write to me at address where I have been for last 7 yrs saying I have to pay this debt of nearly 2000 pounds. Under the freedom of Information Act, I asked for all documentation relating to this case, every letter sent, every letter returned and they said they would find it. But I still do not have this paperwork. I also had a letter from a DCA (CCSCOLLECT) saying they were taking on the debt, within two weeks of first hearing from DWP. I delayed them with saying to not contact me again as this was still an unproven case and in dispute with DWP still. And I got a letter back saying it was indeed On Hold! Ive recently had a letter saying I still have no right to appeal, and I should take it up with HM Courts and Tribunal Services? Is this just white collar robbery of the poorest or is there something I can do? Thanks.
  10. Hi, new to forum and got this from a search for help. Mine is slightly different ( and I will post this as a new thread too, but cos of looking for this, wondering if anyone gets alerted to an old post? Not sure how it works..) Mine was a said over payment, because I left the country and didn't disclaim, and this was in Feb 2000. Whereas I did write a letter to disclaim, but they continued to pay, and someone else took the money, knowingly and fraudulently as I truthfully was out of the country for the next 5 yrs. The first, they said I knew about it was in 2006, when I wrote after they contacted me, to ask of this debt, whereby they told me I had run out of time to appeal, laughingly I would of, as I knew nothing of it! (I had returned to live in England in 2005) Tho I do not actually recall this communication, but my memory isn't what it was! Anyway, 8 yrs after alleged last communication, but 14 yrs in total, they write to me at address where I have been for last 7 yrs saying I have to pay this debt of nearly 2000 pounds. Under the freedom of Information Act, I asked for all documentation relating to this case, every letter sent, every letter returned and they said they would find it. I also had a letter from a DCA (CCSCOLLECT) saying they were taking on the debt, within two weeks of first hearing from DWP. I delayed them with saying to not contact me again as this was still an unproven case and in dispute with DWP still. And I got a letter back saying it was indeed On Hold! Ive recently had a letter saying I still have no right to appeal, and I should take it up with HM Courts and Tribunal Services? Is this just white collar robbery of the poorest or is there something I can do? Thanks.
  11. Sorry didnt know they were two threads.. one I just answered another HAstings direct customer? Wanted to know if he had a good result? Didnt realsie it went as a thread.? All new to me.. Ive used this because seems this Jaimie might get something done. Apologies if not using right.
  12. To carry on this ridiculous saga with HASTINGS as of course any kind of management is away for the weekend. I have located my car, through my own detective work, as wasnt at the location/number Hastings gave me. After asking the SALVAGE to take my car back, as is my property, the salvage yard refused as they hadnt had release notification from Hastings, which was supposed to of been done yesterday, after I got told Id have to wait 7 days to ARRANGE the return. And at 7.40 am this morning after asking for an extension on the hire car due to the 7 more days to get my car back, they come and take away the hire car? So they can release the hire car, but not MY car? Now I cannot take my grandmother, her dinners unless I walk and by that time they will be cold, take her to the doctors or do her shopping. THanks HAstings direct. you really are a cool company... NOT. My claim has gone to third party, so why then are Hastings holding onto my car? Why isnt there any management at weekends? Why are hastings so incompetent? Why are they allowed to get away with this, disrupting peoples lives. This is truly disgusting.
  13. I havent merged two threads? I started my own thread as advised? Please explain?
  14. Jamie advised me to write on a consumer forum to you and I thought at that time I had it sorted, but now it gets worse. Hastings cannot find my car to have it returned. For some reason this doesnt surprise me, as it has been a catalogue of mis-management, inept customer service and being pushed from pillar to post throughout this whole fiasco. Spending fortunes on calls to try rectify your companies errors and lack of service, I would now like you to call me? Someone has lost my car. No one can or will tell me where it is? Then when they say they know where it is, they will ring me in 7 days to ARRANGE to return it?? It took them 90 minutes to take it away, but going to take over 7 days to Arrange to return it? This is the mst ridiculous situation of insurance I have ever come across and I am going to go to National newspapers with this. I ask to talk to management and dont get put through? I am tired of talking to people who cannot sort out their own jobs? I am told to ring here and there and back again to be put on hold for over 20 mins each time.. I will also be invoicing Hastings for my phone bills. I have paid for fully comp insurance, this accident was not my fault. Yet I am being made to run around and sort out my own compensation. I want my car found and delivered to me within 24 hours or Im calling the police to say someone will not return my vehicle. You are all over google for dishonest and disreptuable service and I now I understand why. So far the catalogue of events: Told different "rules" of policy by different agents. Told could not have my car back. Told if wanted my property (car) back then I had to deal direct with the third party? I am the victim of an accident, that was not my fault, so why did I Have to do all the dealings, chasing up and negotiations. I paid fully comp for a service I have not received. Once made deal with third party solicitors, I try to arrange to get my car returned. Here starts fiasco number three. Ist call they dont know where my car is and tell me to ring the salvage company. I ring the salvage and they have never heard of my car. I ring back hastings.. EVERY TIME each call takes 22 minutes to answer, strange that its 22 minutes each time?? Are you getting shares in the call costs as well as sharing the sale of repaired cars via the salvage company you use? It is all over the internet, you sell cars before a deal is finished, amongst other horrendous stories of total incompetence. How very sorry I am that I didnt do my own research. Instead went for cheap.. and boy have I got cheap lack of service. I have had to chase my own claim, find my own car, have been bullied by you and third party and I intend to take this everywhere and anywhere I can find to get it public if I do not have my car back at my house in the same amount of time it took to get picked up. From when you read this. Guessing you are all away having a nice weekend, whilst I am sitting here wondering if you have illegally sold my car, that I cant even find out where it is, that it isnt your policy to be a helpful insurance company, so whilst you are busy having a good weekend, I will be putting this letter out on every single forum I can find until my car and all costs associated are recovered. I only wish News of the Wrold was still in circulation, they loved stories of ineptness like this. Very much looking forward to someone in some form of control to put this right, but somehow I am left with little faith.. and tomorrow I go in search of my car myself. My next port of call is to let the world and ombudsmen know that your insurance company is holding my car, and dont know where it is, and because it is the weekend even tho I was talking to another inept rep before the weekend, refuse to even try to find out, being told instead I would have to wait until monday. Meanwhile under threat from third party solicitors of refusal to pay hire car costs because of all the delays you are ensuring happens, I am being forced to return the hire car, when I have an 89 yr old grandmother who relies on me three times daily. You truly are a disgusting company and if my grandmother suffers as a result of this I will be suing as this is my next course of action on Monday. Private solicitors. Yours extremely angry..
  15. Hi.. Following with interest, as I am having my own issues with HAstings D. HAve you managed to get it sorted yet?
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