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Good Sister

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Good Sister last won the day on December 4 2017

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  1. Hi dtlew1984, sorry for being late to the party and I hope your gas is now back up and running. I had this issue myself a few years back, two years on the trot in fact, should be a long interesting thread on this board about it last dated July/August 2015 hopefully. To summarise, there was no legal requirement to cap off gas for non-access. Having a look on the legislation for The Gas Safety (Installation & Use) Regulations 1998, this still appears to be the case. Link attached for your perusal http://www.legislation.gov.uk/uksi/1998/2451/regulation/36/made Some HA policies will state that they 'may' cap off gas if it has been passed 12 months since last inspection and the tenant has been un-cooperative, but this does not apply in your case. Once your gas is sorted out, you should make a formal written complaint to your HA, outlining the problem, the impact it caused and assurances it will not happen again. Make sure you mention that your current certificate was still in date and remember to state that there is no legal requirement to cap gas under The Gas Safety (Installation & Use) Regulation 1998 - they are no doubt relying on you not to know the relevant legislation. I'm not sure if you can name your HA on here, I'm no longer with the HA I had this issue with, but phrases like "legal requirement" and "three attempts" sound very familiar and are quite troubling... All the best, GS.
  2. Have you considered Access To Work? https://www.gov.uk/access-to-work They do have links to organisations which specifically deal with mental health conditions in the workplace (Remploy is one that immediately springs to mind) and may be able to help in getting you a new job or may be able to give advice or support for a job interview. We all have to start somewhere and most decent employers will look favourably on someone who wants to better themselves, even if 'bettering yourself' is having a reason to get out of bed in the morning to start with. I'm also sure your voluntary experience will come in handy. Good luck in your job venture.
  3. Thank you so much for that link BankFodder - my dad and I did take a look online this afternoon to take a look at cameras. Haven't purchased one yet, as it's working out where best it can go, but good to see some options that look reasonable. Will keep everyone posted with news and updates in due course.
  4. OK, thank you, BankFodder. I'll hold off the visits tomorrow, which is something I think secretly my father will be pleased about. We will do as much as we can in getting as much evidence as we can over the next few weeks. I will see in the meantime what we can get camera-wise and also see what information is available online about council procedures etc. Thank you so much for your input.
  5. Thank you both stu007 and BankFodder so much for all of this info and your time in typing it all up. I am sure this is all going to be very beneficial. I agree that we should be getting as much evidence as possible, so I will be emphasising to my father the need for keeping the log up-to-date and taking photos in the meantime. I know that his initial enthusiasm for going to the HA on Monday has waned since he first made the suggestion - I guess that a noise complaint could have come from anyone in the area but adding fly-tipping to the complaint would now make it very obvious. I would love to get CCTV fitted up, but the cost will be a barrier. I am hoping that a cheaper idea might be to look at the access point which connects my father's front and back gardens and look into making that more secure - we probably can't do anything about the gate between my father's back garden and the neighbour's back garden without council's co-operation but it might be a way of demonstrating that any further fly-tipping could only have come from the neighbours. Hopefully, the business I need to attend to tomorrow will be sorted quickly, so I can do the rounds at HA / police / council and try and get names of who we will need to speak to down the line and find out the procedures we need to go through. I do expect the local council to be the worse one to tackle, as it is complicated by the fact that our county council was well-publicised recently as being 'effectively bust'. I do know that it is a Conservative-run council, for what it's worth. Whilst my father is still very much capable, I would like him to do as much of the complaining etc as he can, but he does need a shove every now and then to get things moving. He's in his late 60's, but looks a lot younger and keeps himself to himself, so I wonder if the neighbours have mistaken him for being rude and/or lazy. In some ways this might work to his advantage as he can build up evidence under the radar, but I won't lie, I do worry about things getting personal down the line. Of course, I will keep you updated throughout.
  6. Thank you HB. Good idea about photos, will get some photos taken tomorrow.
  7. Good evening Caggers, I am asking for some advice on behalf of my father, who has been dealing with a nuisance neighbour for a while but issues have been esculating in the last couple of weeks or so. My retired father has owned his end-of-terrace house since the mid 00s, though it is an ex-council property. However the neighbouring property (mid-terrace) is council-owned, although it is looked after by a local HA appointed by the council to look after all their homes. These particular tenants (a couple with a child) have been living next door to my dad for about a year. There have been issues with noise throughout - loud banging of doors and shouting at all hours (yes, we are often talking 2-3-4am, but can be any time of the day so goodness knows when they sleep!). The bloke can often be heard playing loud music in his car at midnight or 6am. All very annoying but now things have stepped up a notch. A couple of weeks ago, my dad was woken up by the neighbours burning rubbish in their back garden at midnight. It was only in the morning when my dad noticed that a old metal bin he kept in his back garden had gone missing. There is a gate between his back garden and the neighbours' - though there's no trace of the bin, it would be very difficult for anyone else to have known of its existence. On Weds this week, my dad had had his brown 'garden waste' bin stolen from the front of the house. We can't prove it is the dodgy neighbours, but they do now have a brown bin at the front of their house and one round the back. Now today, my dad has noticed some large items appear in his back garden, including a fridge unit and a buggy. They are now using my dad's garden as a dumping ground for their large waste! There is access to the back garden from the front of the property so in theory it could be anyone, but the property is a little bit off the road, with some large grass areas between the road and the houses - it would have taken some effort to identify my dad's back garden as a good place to dump their large waste, let alone take it down there! My father was only telling me yesterday that he is looking to go to the council's HA on Monday to discuss the neighbours' behaviours, this being before the discovery of the fridge and buggy in his garden. He hates confrontation and hates the idea that the neighbours will work out that it would be him who's reported them, so I know that looking to take steps on this is a big deal for him. He won't admit it out loud, but I know he is getting quite upset by all this and I hate seeing him like that. I am going to see him tomorrow with a notebook and help him write up a proper log of events for him to use and refer to when he sees HA. I do already have Monday booked off work for other reasons, so I will try and be at the HA with him if I can. Please can I have some advice about whether this is a good starting approach or whether we should be doing things differently? Also, how best to get rid of the waste if HA won't co-operate there? Many thanks in advance, GS.
  8. Right, first things first, unless you are recording your calls, get off the phone. As you can see with N-Power, the left hand doesn't know what the right hand is doing, which is putting it politely. Whenever you speak to someone, it is very easy for them to deny all knowledge of previous conversations and it is only when you get the SAR that you can start to see where the discrepencies are. Next thing - your SAR should be in writing. If there's no specific address on their website to send SARs to, I would advise to send it to head office (unless another Cagger knows where to send it to?). Ask for everything they have on you and everything that is on your account. The stuff about their implied logic in their decisions will possibly be on their internal notes fixed to your account number but having never had to send a SAR to N-Power, I don't know how this would appear. Make sure your account number, address, name etc are clear on your SAR. Having looked on a few recent threads regarding N-Power, it appears that they will ask you to complete a form in order for your SAR to be processed. This is codswallop - a written SAR which is clear and has been paid for is perfectly valid and the ICO don't like anyone insisting that it must be done on a form. State at the end of your SAR that the ICO do not require that a special form must be used and therefore you expect your SAR response within 40 calendar days. Send your SAR by recorded delivery and check when it gets signed for - this is when you can start counting your 40 days. Cheque is the preferred method of payment as it is easier to chech when/if it has been cashed in. It is definitely £10 for a SAR, I don't know whether to laugh or cry at their sheer audacity in requesting £10.50. In the meantime, keep your notes about your telephone calls. It's not the same as recording them, but may well be very helpful when trying to match up your notes to the SAR results. Also work under the assumption that you will not get any calls back - keep a paper trial if they get back in touch. Good luck.
  9. Well, you can file proceedings and it is good that you would be prepared to go the distance. However, at this stage, your strongest claim would be for data protection breaches regarding not processing your SAR. Which won't get you much compo. I think you would be better off waiting for an actual SAR to come through, going through it with a fine tooth comb and finding as much ammunition as you can to throw back at them. Perhaps with your health as it is at the moment, waiting on SAR/ICO responses might not be a bad thing? You are still persuing available avenues but giving yourself some breathing space to get your health in better shape before the big battle.
  10. When you say you've asked 3 times for SAR information... when? were these requests in writing? did you make any payment for their 'efforts' in processing a SAR? Or did you just ask them 3 times how to go about sending them a SAR and they just decided not to bother answering? I would give you some tips on sending out SARs, but just want to be clear what actions you've already taken. Thanks.
  11. Taken from ICO website, https://ico.org.uk/for-organisations/guide-to-data-protection/principle-6-rights/subject-access-request/ Can I require individuals to use a specially designed form when making subject access requests? No. Many organisations produce subject access request forms, and you may invite individuals to use such a form as long as you make it clear that this is not compulsory and you do not try to use this as a way of extending the 40-day time limit for responding. Standard forms can make it easier for you to recognise a subject access request and make it easier for the individual to include all the details you might need to locate the information they want. However, any request in writing must be considered as a valid request, whatever the format. I would be inclined to go straight to the ICO, informing them that N-Power have not processed your SAR and are insisting on you completing a form in order to process your request even though this goes against the principles of processing SAR's. N-Power really are a crafty lot, aren't they?
  12. Originally Posted by Bazooka Boo Just ask us! You are entitled to see the personal information that we hold about you at any time. (If you write to, email or phone us and ask to see this information, it is known as a ‘Subject access request’ or ‘SAR’ for short) You can do so by: telephoning us on 0800 073 3000 (free from most landlines) or 0330 100 3000 (included in any 'inclusive minutes' from mobiles); Contacting us through npower.com – Contact Customer Service and choose the “Other” option; or writing to us at Data Protection SARs Team, npower, Rainton House, Hougton-Le-Spring, Cygnet Way, Sunderland, DH4 5QZ. When we receive your request we will send you a form to fill in and you will have to pay a fee of £10. If you do not return the form or pay the £10 fee, we will not be able to deal with your request. That's an interesting stance from N-Power considering that it is in direct contradiction with the ICO's view on forms for SARs: Can I require individuals to use a specially designed form when making subject access requests? No. Many organisations produce subject access request forms, and you may invite individuals to use such a form as long as you make it clear that this is not compulsory and you do not try to use this as a way of extending the 40-day time limit for responding. Standard forms can make it easier for you to recognise a subject access request and make it easier for the individual to include all the details you might need to locate the information they want. However, any request in writing must be considered as a valid request, whatever the format. https://ico.org.uk/for-organisations...ccess-request/ Still, I suppose they will try anything to duck out of their responsibilities and hope no-one will notice. Sorry, as I realise that this doesn't particularly help with the OP's dilemma but saw this and an alarm bell went off in my head and couldn't resist looking further.
  13. Have you gone through the invoice that Iresa have sent to you, to check that meter readings look OK, meter number matches up etc? Anything that looks different to usual?
  14. It's a 7-year-old Palm Pixi (yeah, I know!) I've decided to look into changing the bank I use, as I think this is I would have to do as a long-term solution. Not going to rush into it though, I can pick up some literature from my local banks over the coming days/weeks and read through it and take it from there. In the meantime, I will let this issue lie. It is good though to have a 'neutral' perspective on things and have someone who is not close to the issue cast an eye over it, so thank you to you and Mariner51 for your input and for letting me use the forum to have a mini-rant. Until next time , GS
  15. My phone won't let me block numbers dx, would have done it ages ago if I could. I get the whole delete/ignore thing, but it all seems so ambigious as to what is a service text and what is a marketing text. I get details of changes to the service via post, which I know I am obliged to receive and have no problems with. I hate dealing with my phone at the best of times (have suffered from anxiety attacks in the not-so-distant past) and seeing a text message pop up from 'NatWest' can get me in a fluster and it actually gets me really worked-up to find out it is nothing important. NatWest are aware of my anxiety attacks for what it's worth. Well, obviously, now they can't send me any more texts as they've deleted my number, but as I said, shame that I have had to resort to this in order for a quiet life
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