Thanks for that, it didn't come up when I searched, only a number or their 'live' chat... there's no email address I can find anywhere ... it's almost like they are making it as hard as possible for you to complain and retain a record of what's discussed. Letter written and printed, I also withdrew any and all consent for them to contact me in future with any marketing and withdrew any and all consent for my private and personal information being shared with any party regardless of affiliation. So if they sell my info on after this date... potentially a breach of data protection laws.

Hi all I used to be with Sky for my phone & broadband, I contacted them on the 4th April to see if they would do me a better deal as Virgin were offering me a deal that was £15 a month cheaper.. . The call centre drone I spoke with wasn't interested in retaining my custom after something like 16yrs and so I started the cancellation process. This would take 2 weeks, my new provider would also notify them that they were taking over my phone number. I paid for my service in advance at the end of March which means my account was up to date aside from any call charges right up to the end of my contract.nn I have emails from Sky telling me that I am leaving and end date is the 20th April. Virgin installed my cable phone line and service on the 19th April and I have been using that since then. My sky modem was unplugged on the 19th too. The emails from Sky state that they have received notification that my phone number is being taken over, that my service will end on the 20th April and the number would be transferred by the 29th April... I think it actually transferred about the 27th although I can't be exactly certain. I then receive a letter telling me that my service was ending on the 1st may, in direct contradiction of the previous contact I had via email. As I was already paid up until the end of April, I cancelled my DD so they couldn't 'accidentally' take payments they shouldn't and a figured that was the end of it. Today I got a letter demanding payment of £46.99 and a threat of action plus a £7.50 'late' fee and informing me that my services have been suspended... . quite what services they think they're suspending I have no idea as I've not been a customer since the 20th April. I have not been notified of any final bill that's owed (by my calculations, there's actually a chance they owe me a little bit of a refund) there are no call charges to pay because I had their 24/7 free calls package which was paid in advance for the month. .. even if I assume the worst and that my billing date (usually the last day of the month) is 2 weeks later than my billing cycle. that only means I may (and I stress may) be liable for 3 or 4 days service. I have received no Final bill of any kind, the only contact is A: them telling me the date of my contract end B: Letters/Emails trying to get me to rejoin Sky C: Letters demanding money after service has ended I can find no contact email address for them and refuse to speak to them by phone as I'm not paying call charges (no longer free if not a sky customer) to try and get them to sort out their screw up. I can't even find an address for their complaints team. If anyone has an address of their complaints dept, an email address that actually works or a freephone number I can call... Please let me know. Additionally, any advice on how to deal with these incompetent nincompoops would be most welcome. I'm concerned that they may try and mess with my credit score because of their failings.

I told them I was going to speak to my MP about this disgrace, about the way they've handled it and the way they are trying to con people out of more money for a replacement for the lethal product they sold for more than a decade. Low and behold... mine was repaired very quickly indeed. I saw exactly what the engineer did and if you never clean out your dryer more than every few months... you're at risk. Clean the filter every time you use it and the condensor every month... When he removed the back panel on mine to check if any fluff had gotten in... not a speck had gotten past. I have used it twice since then... but I'm still reluctant and I make sure my smoke alarm is working, I'm also fitting another smoke alarm in that room.... I also close the door to the utility room and will be fitting a fire door there when I do the kitchen next year.

I have an indesit one, I've registered it with them for the repair... but been told that could take up to 12 months to happen... the only thing they've done is try to con me into paying for a new one at a discounted price. I can't claim anything back because it was a house warming gift from my uncle, who has since passed away. He purchased it in 2013 from a shop near him in Liverpool (I live 180 miles further South). I'm stuck with either having to pay out a further £99 for a replacement or having no tumble dryer at all until it's repaired... and my trust in anything from this company is now zero... they knew about this fault for years and did nothing, and are still doing nothing and nothing is being done about it... The fact that people could be killed by these dangerous products is of little importance and there seems to be zero accountability for companies who sell lethal products. Any advice on the matter would be appreciated... and kinda shocked that there is very little info on this site regarding them and what you can do about it.

I had an issue similar to this, dashcam purchased from Amazon 3rd party seller... Failed after 5 months. Seller tried to fob me off until I complained to Amazon who instructed the seller to repair/replace item... Seller then demands I ship the faulty one to China at my expense (Royal Mail quoted me £43 shipping). I again complained to Amazon about their unreasonable demands and asked that they either arrange for shipping or refund me. Amazon then decided to hide behind their 30 day refund policy and refused to help further... refused to refund me and because I had purchased the item using a gift card I received for Xmas... I was screwed and couldn't even do a charge back. I would never suggest that you purchase another dashcam through a different friend/family account, nor would I suggest that you then return the faulty one as being non working on arrival and get a refund... that would just be wrong. BTW... NEVER get a Mini 806 dashcam or anything remotely like them... they're all utter garbage... I would however highly recommend the Nextbase range as reliable and good quality... It's caught some complete and utter idiots on the roads.

I discovered that I have one of these faulty dryers, I've always been careful about cleaning it, removing and cleaning filter before each use, cleaning condenser every few months and cleaning any fluff/lint from any areas I can get to every few months. It's probably this care that has avoided any potential outbreak of fire. I duly registered with indesit to have the repair... and today they got back to me... trying to get me to have a new dryer for just £99... Disgusted doesn't come close. If they are so concerned about these catching fire, that they have told everyone to unplug and NOT use them at all... then they should be footing the bill for a replacement. I find it shameful that they are using their own failure that was ignored for a decade, to try and get more sales. Personally I'd like a new dryer as I don't trust this one anymore and can't use it... If anything where to happen and it caused a fire I have no doubt that it would nullify my insurance by using a known faulty product... If I was to get a new one... it would have to be free or another brand. Was thinking of complaining to my local MP... what steps are being taken to encourage Indesit (and the other affected brands) to offer FOC replacements to customers put at risk of their faulty products.

So some people are allowed to give recommendations whilst others aren't.... interesting.

These [problem]mers are sending out unsolicited emails trying to get you to click on a link that directs to another website to trick you into switching your supplier. The email claims that you are a subscriber/user of ourproperty.co.uk when the likelihood is that you've never ever heard of them before, and they have simply acquired a mailing list from some where to spam people with. Please let everyone you know to mark anything from this company as spam and/or phishing attacks. I recommend that everyone reports them to the ombudsman.

As I said, info and reviews seem thin on the ground... and because there's so little info.. it's hard to judge how accurate it actually is, as you've pointed out. I figured where better to get a more accurate picture than the consumer forums that deal with all these kinds of problems... A glut of post/threads regarding them would indicate serious shortcomings... but again, info on here seems sparse. A lack of info is as bad as a lot of bad info in my book... Unless I see evidence to support otherwise, I'll assume that they're just another newly established company without a proven track record and a much higher chance of going under.

Thanks for the reply Malc. She was one of those who suffered with those issues mentioned. .. although that is now sorted (we hope). .. But here's a quick rundown of the first 18 months which will help explain why I hold your company in a very dim view. FiT account applied for April. No issues raised thought it had all gone through. Went to give meter reading for July.. . told we have no account. .. resend forms.. . cue a month of back and forth with your company saying we've not filled out forms, or we've missed a section.. . when you've failed to even send the correct forms to us in the first place. End result, FiT account not registered until the end of Aug and 2200 units of energy generated that you refuse to pay them for... refuse even to acknowledge we have grounds for a complaint. .. It also meant that you were able to fob them off with a lower unit rate as they changed in July.. . Why I think that was deliberate I have no idea ... Probably just incompetence. Next meter read due Nov. .. Meter read submitted using the details provided by your company... . Told account doesn't exist and after many phone calls back and forth we are given yet another account number to use. Reading accepted and payment eventually made. Next meter read Feb. ... Using details provided. .. told account doesn't exist... given yet more details and reading eventually accepted and paid. Next meter read May.. . Guess what... account doesn't exist and we have to go through it all again. Next meter read Aug and this time we're told that we're not even the people that own the property or the panels.. . and the reading isn't due for another month.. .. seems they'd given us some one elses details. ... Refused to accept responsibility or check over every reading give (which we have a record of) to make sure they have been paid the correct amounts. Yet another account number given. Next meter read Nov.. . and FINALLY.. .. after 18 months.. . they actually managed to get it right. I have been trying to find out (on and off) if they need to remain with you because the service has been shocking.. . Not only did you cost them hundreds of pounds for the units you refused to accept responsibility for... you've cost countless hours of phone calls, stress and worry over an 18 month period. Now that I know that they don't need to remain with you for their energy because of the FiT... they'll be switching very soon. It's been an unpleasant experience dealing with Eon.. . Not having a go at you personally.. . but your company is useless when dealing with problems and customer service is apathetic towards dealing with them, and completely unwilling to take responsibility in fixing issues and ownership of mistakes.

Thank you.... so she can keep the FiT with Eon to save messing around with the switch... but if the new energy provider is willing to take on the FiT it can be transferred and you'd be set up with the new supplier. However... In there I can't find anything specific that states you will get the same FiT rate you originally signed up with... Over the last couple of years they've dropped quite a bit, and changing the FiT provider now 'may' mean getting a reduced rate for the rest of the term (original was 20yrs, 18yrs left on it) Which would cost hundreds if not a couple of thousand over the full term I'm a little clearer on things now, but not 100%

Hi again My mum has solar panels fitted to her house, they're all paid for and her current FiT goes through Eon. However, Eon have been pretty bad when it comes to getting things right and her bills are always much higher than I think they need to be. We've checked and made sure she's on a good tariff and most of the time she tries to make sure dishwasher, washing machine and so forth are used during daylight hours (although in this weather/season it generates far less). She gets around £100 (Dec-Feb), £160 (Mar-May) £220 (Jun-Aug) & £180 (Sep-Nov) and we estimate her monthly bills to be around £30 a month lower... Which is around £1000 a year. It's hard to be certain because my father passed away over the summer and useage patterns have changed drastically. Before washing machine was on daily, now it's once or twice a week, dishwasher is every couple of days instead of daily and lights and cooking is far less. Eon's handling of the FiT has been pretty bad... over the first 12 months we had terrible trouble getting them to accept readings ... it took 4 months before then even set it up. .. losing more than 2000 units from April to Aug when they finally got their fingers out of their backsides. Now my mum is looking to switch providers. .. but she's afraid that she'll need to switch the FiT too.. . and the thought of going through all that again with the constant mistakes, failures and lost income is putting her off.. . But I think the lost income is less than the overspend she may be making at the moment. So if you switch your gas/electric provider.. . do you HAVE to switch to the new one for FIT too and will this mean you then get the lower unit rates you have now rather than the one they had when they first signed up? Or is she stuck with Eon now?

Hi everyone My current EDF tariff is due to expire in March and so I've been checking out various providers and tariffs to see what's out there and what's good. A company called Iresa Energy have consistently been showing up at or near the top of every search on every website I've checked. However... I've never heard of them before, and info and customer reviews/ratings seem a little thin on the ground. So I was hoping to glean some advice/info from this wonderful place... Knowing that if you've had a lot of people talking about them on here... that's not always a good thing. My other question is that I cannot find any info about their participation in the Warm Home Discount scheme. Which brings me to my 3rd question... I applied for the WHD with EDF at the end of Sept 2016 and have received a reply that my application has been received... but not if I've been granted it yet. I've had it for the previous 2yrs and it's come in very handy with winter heating bills. The savings from Iresa over the next 12 months aren't enough to make up what the WHD gives me. None of the comparison sites seem to take the HD as a factor... and companies participation via those sites is scare or non existent. I've got a couple of months before my tariff ends... so not urgent, plenty of time to gather info together before the switch. Thanks

My mum had this done for my sister and I earlier this year, sadly it was too late for my father as his dementia had already progressed too far. We used a local solicitor (removed) and they couldn't have been more helpful... It wasn't cheap but worth it for the peace of mind.

A final update on this and I think we can call this one resolved... Would be grateful if some one with far more knowledge than I can conform my thoughts. After they sent us a letter agreeing to the payment of £908.50 to settle the account and asking for a copy of all receipts. I sent them a letter including a cheque for the full amount. I did not send them copies of receipts simply because there were payments made by three different members of the family from 3 or more different accounts, most of which I don't have access to. I listed the dates and amounts of payments and pointed out that I didn't have a legal obligation to provide copies of receipts as I wasn't a beneficiary or executer of the estate and reiterated that the mortgaged property was not being sold as it's my mothers home and she has no desire to leave a home she shared with my dad for over 40yrs and raised 3 children in (one of whom died in 2007). I also stated that we now considered the matter resolved and will draw a line under it. I also told them that sending demands for payment to my late father caused her considerable distress and upset. .. Especially after they'd had and returned the death certificate. That letter/cheque was sent back to them about 10-12 days ago, today I had confirmation that the cheque has been banked and debited from the account. As we have a letter from them agreeing to accept £908.50 as full and final payment of the unsecured loan, and they have accepted and banked a cheque for that amount.. . Can I safely assume that they have no further recourse to pursue any of the remaining account on the unsecured loan, or make any further request or demands of us? Many thanks to all who posted and offered suggestions and advice.

Well I'm the one dealing with all of this, but am not beneficiary of the will as everything went to my mum. .. But we don't have a problem sending them proof of funeral costs as they've already put in writing that they accept the offer of £903.50 as full and final settlement of the account. I'm kinda reluctant to refuse in case they get funny... and the figures may not be 100% accurate as I know we forgot to put down a couple of things I purchased through my ebay account such as candles and a photo frame to be lit/displayed at the funeral/Wake.. . and We're not gonna start adding phone calls and postage costs on now. .. But I will be telling them what I think of the demand sent to my late father in the middle of Oct for payment of arrears... 3 months after they were notified of his passing. That really upset my mum to get get that, especially after they'd already returned the death certificate. Thanks for the advice everyone... I'm over at my mums next week so

Finally heard back regarding this, they've accepted the offer to pay the remains of my dads estate as a final settlement on the account. They asked us to send the payment and copies of invoices/receipts for funeral costs/expenses... The only issue we have left is that we can't find receipts for all of the tiny items that you accrue... but we do have invoices/receipts for the bulk of it. .. I think there's a couple hundred pounds that we don't have receipts for.. . but may have bank statements showing payments going out. I'm hoping that copies of everything coming close to the total will be enough, they'd have to be quite picky to query a couple hundred pounds difference unless we can find bank statements to show payments.

I've done some more digging into this over the weekend, as it appears some one from ATG reads these forums and contacted my mum via email... quite how they put the two together I don't know... Perhaps my mum was the only one that had raised this complaint recently. I was down visiting her over the weekend... and so I went through my mums receipts for theatre tickets, as she purchased tickets at the same time as signing up for the discount and she said she'd paid for the ATG card at the same time... Except upon checking the price of the tickets against the payment made... there was no additional payment for the ATG card taken. So because she cancelled the card without ever using it, and during the cooling off period and before they first payment was due... ATG are quite correct in cancelling the card as their T&C state and my mum is owned no money at all. She's got a little confused about what she had paid for and because she was told she could cancel the DD at any point... did so within the 14 days... Not knowing it would cancel the card and that she'd not actually paid for the year already. Let's call it a senior moment and leave it at that. She now has to consider if it's worth signing up for again as she's already purchased the tickets for the xmas panto with her friends, a comedy with me and the ballet with my sister... which was part of the reason she signed up because that lot would have saved her the £35 fee alone. Thanks for the helpful advice given, and thanks to whomever it is at ATG that seems to monitor the forums... They're not to blame at all, it's a senior moment my dear old mum made.

OK, I have a little more info now.. . A credit card was used to pay for it, so that's better protected.. . But when I asked my mum to double check the dates.. . It looks like she cancelled the DD within the cooling off period.. . Except that at no point when she signed up for it (at Milton Keynes Theatre Box Office) was she informed that there was a cooling off period, or that if cancelled within that period the ATG theatre card would be automatically cancelled. She's over 70 and because she wasn't informed of those terms & conditions.. . but WAS informed she could cancel the DD whenever she wanted to avoid automatic payment coming out in Sept 2017.. . She had no idea that she should wait a few weeks to cancel. ecause as she put it, she would have forgotten all about it by then. Also.. . who is liable for the contract as it was taken out at a theatre that's part of the scheme and not through the actual website/company itself that runs it. Either way.. . she's not been able to use it and is entitled to a full refund.. So I've told her to phone her CC company and get it refunded instead of attempting to deal with a company who're only trying to fob her off and make her call a chargeable number to speak to anyone.

My pensioner mum likes the theatre... For years she's been the full time carer for my dad who recently passed away and couldn't go very often. So to treat herself, we encouraged her to go more often. She decided to apply for one of the ATG theatre cards to get discounts on some of the tickets she was planning on booking over the next few months. http://www.atgtickets.com/theatrecard/ This card was taken out on the 15th Sept and the £35 yearly fee paid upfront. They set up a Direct Debit to automatically take the following years payment in Sept 2017 and was informed by the staff that if she didn't want to renew, she should just cancel the direct debit. After working out what she could save, and realising that most of the shows they wanted had restrictions on when and where you could use the discount card (crap seating or only midweek/matinee shows)... she didn't think she'd renew it next Sept and so instead of forgetting about it in 11 months time... She cancelled the direct debit in Oct. She then went to get some tickets for another show and they wouldn't accept her ATG card at the theatre, said wasn't being accepted. So she had to pay full price, and contacted ATG directly this morning to find out why. She was told point blank that her ATG card had been cancelled because she cancelled the direct debit... despite the fact that she had already paid in advance for a full 12 months. They were very unhelpful, made all sorts of excuses... customer drone said he'd speak to his manager and came back saying nothing he could do... My mum asked to speak to his manager, was told 'sorry he's in a meeting'... 30 seconds after he has allegedly spoken to him... So it's clear that he's not spoken to a manager and is just lying about it, or lying that they're in a meeting. So my mum asked what would happen if she set up the direct debit again... and was told they would charge her £35 for the year again... Now they've accepted £35 for 12 months use of the card, so a contract exists between them... for them to cancel less than a month later because she stopped the Sept 2017 debit from being taken... means that they have effectively 'stolen' that money and denied her the use of the card over the period of the contract. She is currently waiting for a return call from ATG (if the drone actually gets his manager to call... but I'm very doubtful as they seem utterly useless) I know she can call her bank and get a chargeback on the card payment she used to make the original... and should be able to get that £35 back. But where does she stand on the issue... they've taken £35 and then cancelled her contract without notice or justifiable reason... which to me is fraudulent. If they haven't contacted her today, on Monday we will be calling the bank and will also be calling the consumer show on 3 Counties radio as we are both very angry about what they have done... and I'm wondering how many other people have been screwed in this manner.

I've now confirmed that if you apply for the Warm Home discount and then switch suppliers before it's credited to your account... You will have to apply again with the new supplier. I'm still none the wiser on what happens if you have solar panels and get the feed in tariff and want to switch though.

Both mine and my mums deals are not bound by an contracts, we could both switch easily enough... But it's the questions about solar panels and the FiT, and the warm home discount that I've not been able to find answers too. I'm on the EDF blue price March 17 tariff, and switching to their Oct one... estimates that I'll save £15... but the kicker is that they say my DD will go up from £55 to £70. All of the comparison sites compare what my annual bill would be on standard rates... which is around £300 higher than it actually is... and of all the tariffs offered the biggest saving is only £280 with £30 per fuel termination fees... EDF are good in that they don't charge them at the moment. I reckon I'll be better of sticking to my current tariff and waiting for the WHD to be applied (I've had it the last 2 winters and my circumstances haven't changed)... I've actually had around £200 refunded to me in the last 14 months because I've radically altered my usage to save money.

I don't know why, but I agree it's something that should be available... I'm on ESA after being switched to it from IB a few years ago, and because it's ESA with the sickness side... I do qualify... I've also not had an increase in the ESA since 2013 because it's higher than the ESA standard rate.... the fact that i incur extra costs due to my health issues is my problem not theirs... But at least I now qualify for free prescriptions, before I didn't unless I applied for a H2, and that saves me around £40 a month... So it balances out. My LHA is also a little better because ESA has been static whilst LHA has increased, meaning the amount I pay towards has gone down a little... whilst the amount I pay towards CT has doubled... End result, I'm far worse of now than I was 3yrs ago. EDF is now live as of the 29th Sept... Get your claims in.

I thought that they had to by law take actual meter readings at least once every 24 months and that if they've been wrongly billing you estimates for 3yrs... then would the 12 month limit on backdated bills be a possible route to take?

Can a mod change the subject... It should Read "Energy Companies Offering New Customer Only Deals....." Didn't spot the error before posting.