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    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
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Ferry left without passengers


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An elderly relative of mine book train and ferry to Ireland via Hollyhead.

She got all relative train connections as quoted on tickets

 

when she got to Holyhead the ferry had left without her.

The customer service at ferry port said it was train fault.

She been in contact with customers services at Irish Ferry port

and they also said it not their fault

and she is responsible for making it on time to get ferry out

she and other passagers had got off train and went to ferry port to find check in had closed. :mad2:

 

Surely the ferry should not have left without all passengers and train should have infromed them there were passengers on train for ferry.

 

Irish ferries were not concern and said it was her fault for not making it on time.

They seem not to want to take any responsibility for passagers once fare been paid. :-(

 

This meant waiting at ferry port for hours and longer on ferry time on ferry 2 hrs extra.

 

Any suggestion go forward with compaint would be appreciated. :!:

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As soon as she got off the her schedule train at ferry port she went to check in but it was closed.

The ticket was combind one with schedule with 2 changes which she got well within time.

 

The ferry company are they are only responsibe for sailing not for trains getting in on time.

Not sure if train was late or ferry left early.

 

If train was late it would have been no more than minutes.

She was left waiting at ferry port for hrs until next sailing

which took hours longer than the Swiff she was booked on

therefore had extra expense at other end ie taxi fares.

 

She sent all relevant info to complaints office in Diblin but it seems they do not want to know :!:

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You didn’t actually answer a single question.

 

First part of train journey was with Virgin to Crew & from there on it was with West Cost trains that is the company fare was paid to on card statement

 

she is going to contact them to get exact time it arrived at Holyhead on 12th Oct.

 

According to Irish Ferries Customer services at Dublin saling was took off at 11.50.

 

Irish Ferries says not responsible and it up to customers to make it on time for sailing.

 

I feel whole thing was misleading

 

no one wants to take responsible for not been given incorrect information at Euston Station for combine tickets to Dublin Ferry port.

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DG2007 noted the lack of information on which to base a reliable response:

 

You didn’t actually answer a single question.

 

So, in reply we get:

First part of train journey was with Virgin to Crew & from there on it was with West Cost trains that is the company fare was paid to on card statement she is going to contact them to get exact time it arrived at Holyhead on 12th Oct. According to Irish Ferries Customer services at Dublin saling was took off at 11.50. Irish Ferries says not responsible and it up to customers to make it on time for sailing. I feel whole thing was misleading no one wants to take responsible for not been given incorrect information at Euston Station for combine tickets to Dublin Ferry port.

 

Yet, the questions previously asked were:

What time was the scheduled crossing departure? What time did check-in close? What time was the ticketed arrival time of the train? What time did the train actually arrive?

 

Still, being told the time it actually departed is a bit like “the scheduled departure time”.

I was going to say “one question out of four answered isn’t too bad!”, but let’s make that a half an answer out of four.

 

Carry on directing your ire at the ferry company, Virgin / West Coast and the staff at Euston.

Meanwhile, if you want useful advice on who to focus your complaint on, you’ll need to actually answer the (reasonable!) questions asked.

Otherwise: it’s guesswork.

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  • 2 weeks later...

Found out virgin says it arriva fault as they did not updated their system and virgin past complaint on to them, but last part of train journey was with west coast train not arriva. Don't know how arriva comes into it now. Apparently train got into port same time as ferry gate closed. Not sure about guaranteed connection but feel it’s relevant tho..

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if it was a guaranteed connection then if the train doeant make it and the ferry has gone them the train co pay you. Simple as. The alternative is the ferry has to wait for the train and as they didnt theh they pay.

If not a guaranteed connection then the reimbursement rules for late trains apply, regardless of the consequences of the late train.

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Been sent all around the place, not sure what they are playing at,

 

they now they have inclusded some details to Transport Focus to help resolve issues.

 

Said reason their name was on bank statement Arriva use to sell ticket to public and they are company that is responsible for the matter.

 

Could not make it up!!

 

Does anyone know the name of CEO of virgin or should I sent to Richard Branson ?

 

Seems they want to wash their hands of it, but I will make sure thats not going to happen...

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Was the train late or did it arrive at the correct time? In this case you may not be able to blame the ferry company if they sailed on time as people on board may have to catch connections in Ireland. If you paid by CC, then maybe you cna claim back due to breach of contract?

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Presumably she got the 07:35 from Euston, with changes at Crewe and Chester, arriving Holyhead at 11:20.

 

The sailing was at 11:50, but the Irish Ferries website states that check-in closes 30 minutes before departure, which would therefore fit with what you have now been told i.e. "Apparently train got into port same time as ferry gate closed."

 

Sounds as though she was simply on the wrong train to catch that ferry, so unless she was advised to catch this particular train by Virgin or Irish ferries, I'm not you'll get very far with your complaint.

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