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    • i dont think the reason why the defendant lost the case means anything at all in that case. it was a classic judge lottery example.
    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
    • Thanks Bank - I shall tweak my draft and repost. And here's today's ridiculous email from the P2G 'Claims Dept' Good Morning,  Thank you for you email. Unfortunately we would be unable to pay the amount advised in your previous email.  When you placed the order, you were asked for the value of your parcel, you stated that the value was £265.00. At this stage the booking advised that you were covered to £20.00 and to enhance this to £260.00 you could pay an extra £13.99 + VAT to fully cover your item for loss or damage during transit, you declined to fully cover your item.  Towards the end of your booking on the confirmation page, you were then offered to take cover again, to which you declined again.  Unfortunately, we would be unable to offer you an enhanced payment on this occasion.  If I can assist further, please do let me know.  Kindest Regards Claims Team and my response Good Afternoon  Do you not understand the court cases of PENCHEV v P2G (225MC852) and SMIRNOVS v P2G (27MC729)? In both cases it was held by the courts that there was no need for additional ‘cover’ or ‘protection’ (or whatever you wish to call it) on top of the standard delivery charge, and P2G were required to pay up in full for both cases, which by then also included court costs and interest. I shall be including copies of both those judgements in the bundle I submit to the court next Wednesday 1 May, unless you settle my claim (£274.10) in full before then. Tick tock…..    
    • IMG_2820-IMG_2820-merged.pdfmerged.pdf Case management was this morning. Here is the Sheriff’s order. Moved case forward to 24/05.   He said there was no signed agreement and after a bit of “erm, erm, yeah but, erm” when he asked them, he allowed time for sol to contact claimant.  what is the next step now? thank you UCM  
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TnC Parking Enforcement Notice


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Hi Everyone,

 

I need some advice and confirmation that I should be ignoring a Parking Enforcement Notice which I received from TnC Parking Services on behalf of their client P4 Parking.

 

I live Edinburgh (EH11) and the fight for parking spaces is a daily battle. I'm a musician and after returning home very late one night from work, I parked in the only place available within a two mile radius of my flat. I parked on the street, not in a bay and was not obstructing or impacting access to the car park in anyway. There are just two signs within that area of the car park however nether are on the side of which I parked and none are visible at night due to low lighting. The area in which I parked is used on a daily basis by others and their inconsistencies in who they choose to ticket is somewhat baffling.

 

After reading many posts on here, I have chosen to ignore the two demands they have sent me so far via the personal information they acquired from the DVLA, as there are no trespass laws in Scotland and I believe that only police or council have the right to issue such demands.

 

So my question is, am I right? Should I keep ignoring or do I contact them with my despute?

 

I have no intention of paying this so called 'fine' as I believe it to be unlawful but somehow they've manage to get under my skin and I can't help but worry about it. :frown:

 

Please help put my mind at ease. Many thanks in advance.

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In Scotland there is no chance of anyone recovering anything from you as there is no such thing as trespass so just ignore any letter that doesnt arrive with a red county court stamp on it. If they are stupid enough to issue a summons then that is easily defeated by demanding "strict proof" of claim by claimant.

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  • 2 weeks later...

I spent almost £300 at Homebase in Greenock only to be hit a week later with a Contractural Parking Charge Notice from G24 Ltd. They want £100 from me which will be reduced to £60 if I pay within 14 days. My "crime"? I parked in the Homebase car park for 143 minutes which was 53 minutes over the permitted 90 minutes. I am seething especially as the signage was very poor, I was not aware that there were any restrictions and I do not recall entering into any contract,

I have read various opinions and have decided to ignore this letter. Is this the right thing to do? Has anyone actually been taken to court? Like other people, I just need a bit of reassurance.

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I refer to your invoice dated the xxxxxx

 

In response, I would ask you to note the following.

The registered keeper/owner of a vehicle is under no obligation whatsoever to provide details of the driver or any other information to a commercial company of no legal status of any description. (Scottish Jurisdiction).

 

In addition, liability for payment could only be determined by a Sherriff under Scottish Civil Law and such demands should not be confused in any way with Penalty Charge Notices issued under the terms of a Road Traffic Order.

 

Furthermore,, where a ticket has been issued under the law of contract to a vehicle which although allowed to park on the land, is in breach of the conditions relating to parking, the driver could argue that the charge being demanded is so high that it amounts to a penalty and is therefore unlawful under the Unfair Terms in Consumer Contract Regulations 1999.

 

What the regulations state

 

A contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations arising under the contract, to the detriment of the consumer.

 

A term shall always be regarded as not having been individually negotiated when it has been drafted in advance and the consumer has therefore not been able to influence the substance of the term.

The previous paragraphs are also supported by the Scottish case of Castaneda and Others v. Clydebank Engineering and Shipbuilding Co., Ltd. (1904) 12 SLT 498 the House of Lords held that a contractual party can only recover damages for actual or liquidated losses incurred from a breach of contract

 

Transferral to a debt collection agency and the threat of additional charges is also in my opinion questionable for the following reasons taken from the Office of Fair Trading Debt Collection Guidance.

 

 

2.6 Paragraph H.

Ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for money.

 

2.8 Paragraph A

Sending demands for payment to an individual when it is uncertain that they are the debtor in question.

 

2.8 Paragraph J

Requiring an individual to supply information to prove they are not the debtor in question.

 

2.10 Paragraph B

Misleading debtors into believing that they are legally liable to pay collection charges when this is not the case, for example, when there is no contractual provision. .

 

I am also aware that I am under no obligation to engage in any way with debt collection agents.

 

In Conclusion, the contents of this correspondence should not be considered as a letter of appeal, but as total denial of liability..

 

I hope this clearly outlines my position.

 

Yours faithfully

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  • 1 month later...

I sent a letter denying liability and have now received a "final notice". G24 are now demanding £100 saying that "you (as the registered keeper) are now liable to pay the Parking charge and we have the right to take recovery action against you". If, after 28 days the Parking Charge is not paid they will take further steps to recover the amount owed by forwarding the outstanding amount to a debt recovery agency and additional charges may arise if they have to do so.

 

I have no intentions of paying but just wondered if this would have any affect on my credit rating?

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I sent a letter denying liability and have now received a "final notice". G24 are now demanding £100 saying that "you (as the registered keeper) are now liable to pay the Parking charge and we have the right to take recovery action against you". If, after 28 days the Parking Charge is not paid they will take further steps to recover the amount owed by forwarding the outstanding amount to a debt recovery agency and additional charges may arise if they have to do so.

 

I have no intentions of paying but just wondered if this would have any affect on my credit rating?

 

None whatsoever.

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In Scotland the PoFA doesnt apply so it is for the company to prove that you were the driver at the time. Did you admit being the driver? if you didnt their claim is dead in the water as without proof of who was driving at the time they cannot even begin to chase the RK of the vehicle, which they appear to be doing so you can claim for harassment by them. As for the rest of the wording of their letter, it is all hot air. Passing it on to a DCA just means that you will get some more letters telling you to pay up and probably adding another £50 to the supposed debt but this is a worthless as the original letters. This again, has no legal basis so no-one is going to take you to court because if you defend any action they may well be in BIG trouble and lose the legal right to pursue anyone for debt in the future via the court process as well as costing them good money.

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G24 do not know who was driving the car and I have not given them this information. I have informed them that under Scottish jurisdiction the registered keeper/owner of a vehicle is under no obligation whatsoever to provide details of the driver or any other information to a commercial company of no legal status of any description. So it does appear that they are harassing me as I haven't just rolled over and paid up. Should I write to them again or just ignore?

 

I just wish more people would stand up to these bullies as they are taking advantage of people's fear and/or indifference.

 

Thanks for everyone's support as sometimes it's a bit worrying when you have kept on the straight and narrow all your life and then something like this happens!

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If you want to pay for a stamp and continue playing letter tennis then by all means reply but I think that they will cut their losses and leave you alone soon. Sending out pointless drivel costs them money so as long as it doesnt really bother you I would leave them alone and file away all the correspondence in case you do feel like hitting them back at some point if it all gets a bit too much.

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