Jump to content


  • Tweets

  • Posts

    • good grief! where did you get that war and peace defence from....everything inc the kitchen sink, 90% of it utter irrelevant twaddle! a claimform is not a LETTER OF CLAIM. that usually comes about 1-2 moths before they request northants bulk to raise a court claim. it will be typically from a solicitor, headed letter of claim and contain a reply pack wanting to know things like I&E etc  thread title updated dx
    • Thank you very much for your help. To answer your two questions:  1. I did not send a CPR request when the Claim Form arrived. 2. They did send a claim form, in March 2023. This is the document from which I copied the particulars of their claim.  
    • Thanks. That's a lot to wade through.  Will get on to it. Two other quick questions. Did you send them a CPR request when the claim form arrived? Are you sure they didn't send a Letter of Claim before they sued you?
    • Hi there, Which Court have you received the claim from? MCOL (County Court Business Centre, Northampton) Name of the Claimant: Uk Parking Control Limited Claimants Solicitors: DCB Legal Date of issue: March 2023 Following events: — DQ sent to me July 2023 — I filed a DQ in September 2023 — My claim was transferred to [my local court] September 2023 — Received Notice of Allocation to Small Claims Track (Hearing) including date for hearing in April 2024 — Witness statement due by May 14 — Claimant must pay court fees by May 17 — Court hearing on June 18   What is the claim for –  1. The defendant is indebted to the claimant for a Parking Charge issued at [x] issued to vehicle [__] at Walcot Yard, Walcot Road, Bath, Ba1 5bg. 2. The PCN details are [___]. 3. The PCN(s) was issued on private land owned or managed by C. The vehicle was parked in breach of the Terms on Cs signs (the Contract), this incurring the PCNs. 4. The driver agreed to pay within 28 days but did not. D is liable as the driver or keeper. Despite requests, the PCN is outstanding. The Contract entitles C to damages.  AND THE CLAIMANT CLAIMS 1. £160 being the total of the PCN(s) and damages. 2. Interest at a rate of 8% per annum pursuant to s.69 of the County Courts Act 1984 from the date hereof at a daily rate of [x]p until judgement or sooner payment. 3. Costs and court fees   What is the value of the claim? ~260 Amount Claimed ~170 court fees ~35 legal rep fees ~50 Total Amount  ~260 Have you moved since the issuance of the PCN? No Did you receive a letter of Claim With A reply Pack wanting I&E etc about 1mth before the claimform? No Here is the defence I filed:  DEFENCE 1. The parking charges referred to in this claim did not arise from any agreement of terms. The charge and the claim was an unexpected shock. The Defendant denies that the Claimant is entitled to relief in the sum claimed, or at all. It is denied that any conduct by the driver was a breach of any prominent term and it is denied that this Claimant (understood to have a bare licence as managers) has standing to sue or form contracts in their own name. Liability is denied, whether or not the Claimant is claiming 'keeper liability', which is unclear from the Particulars. The facts as known to the Defendant: 2. It is admitted that on the material date the Defendant was the registered keeper of the vehicle in question, but liability is denied. 3. While working at a nearby premises, [___] the Defendant was informed by the manager that they had an informal verbal agreement with the developer and owner operator of [___], which supposedly allowed them to park there. Based on this information, the Defendant parked their car there in good faith. The Defendant was not aware of any restrictions or limitations to this agreement, and therefore believed that they had the right to park there without penalty. 4. The Defendant avers that the Claimant failed to serve a Notice to Keeper compliant with the Protection of Freedoms Act 2012. Consequently, the claimant cannot transfer liability for this charge to the Defendant as keeper of the vehicle. 5. The Particulars of Claim ('POC') appear to be in breach of CPR 16.4, 16PD3 and 16PD7, and fail to "state all facts necessary for the purpose of formulating a complete cause of action”. 6. The Defendant is unable, on the basis of the POC, to understand with certainty what case is being pursued. 7. The POC are entirely inadequate, in that they fail to particularise (a) the contractual term(s) relied upon; (b) the specifics of any alleged breach of contract; and (c) how the purported and unspecified 'damages' arose and the breakdown of the exaggerated quantum. 8. The claim has been issued via Money Claims Online and, as a result, is subject to a character limit for the Particulars of Claim section of the Claim Form. The fact that generic wording appears to have been applied has obstructed any semblance of clarity. The Defendant trusts that the court will agree that a claim pleaded in such generic terms lacks the required details and requires proper particularisation in a detailed document within 14 days, per 16PD.3 9. The guidance for completing Money Claims Online confirms this and clearly states: "If you do not have enough space to explain your claim online and you need to serve extra, more detailed particulars on the defendant, tick the box that appears after the statement 'you may also send detailed particulars direct to the defendant.'" 10. No further particulars have been filed and to the Defendant's knowledge, no application asking the court service for more time to serve and/or relief from sanctions has been filed either. 11. In view of it having been entirely within the Claimant's Solicitors' gift to properly plead the claim at the outset and the claim being for a sum, well within the small claims limit, such that the Defendant considers it disproportionate and at odds with the overriding objective (in the context of a failure by the Claimant to properly comply with rules and practice directions) for a Judge to throw the erring Claimant a lifeline by ordering further particulars (to which a further defence might be filed, followed by further referral to a Judge for directions and allocation) the court is respectfully invited to strike this claim out. 13. Whilst the new Code and Act is not retrospective, it was enacted due to the failure of the self-serving BPA & IPC Codes of Practice. The Minister is indisputably talking about existing (not future) cases when declaring that 'recovery' fees were 'designed to extort money'. A clear steer for the Courts which it is hoped overrides mistakes made in a few appeal cases that the parking industry desperately rely upon (Britannia v Semark-Jullien, One Parking Solution v Wilshaw, Vehicle Control Services v Ward and Vehicle Control Services v Percy). 14. Far from being persuasive, regrettably these one-sided appeals saw Circuit Judges led in one direction by Counsel for parking firms, and the litigant-in-person consumers lacked the wherewithal to appeal. In case this Claimant tries to rely upon these, the Defendant avers that errors were made in every case. Evidence was either overlooked (including signage discrepancies in Wilshaw, where the Judge was also oblivious to the BPA Code of Practice and the DVLA KADOE requirement for landowner authority) or the Judge inexplicably sought out and quoted from the wrong Code altogether (Percy). In Ward, a few seconds' emergency stop out of the control of the driver was unfairly aligned with the admitted parking contract in Beavis. Those learned Judges were not in possession of the same level of information as the DLUHC, whose incoming statutory Code of Practice now clarifies such matters as a definition of 'parking' as well as consideration and grace periods and minor matters such as 'keying errors' or 'fluttering tickets/permits' where a PCN should not have been issued at all, or should have been cancelled in the pre-action dispute phase. POFA and CRA breaches 15. Pursuant to Schedule 4 paragraph 4(5) of the Protection of Freedoms Act 2012 ('the POFA') the sum claimed exceeds the maximum potentially recoverable from a registered keeper, even in cases where a firm may have complied with other POFA requirements (adequate signage, Notice to Keeper wording/dates, and a properly communicated 'relevant contract/relevant obligation'). If seeking keeper/hirer liability - unclear from the POC - the Claimant is put to strict proof of full compliance and liability transferred. 16. Claiming costs on an indemnity basis is unfair, per the Unfair Contract Terms Guidance (CMA37, para 5.14.3), the Government guidance on the Consumer Rights Act 2015 ('CRA'). The CRA introduced new requirements for 'prominence' of both contract terms and 'consumer notices'. In a parking context, this includes signage and all notices, letters and other communications intended to be read by the consumer. 17. Section 71 creates a duty upon courts to consider the test of fairness, including (but not limited to) whether all terms/notices were unambiguously and conspicuously brought to the attention of a consumer. Signage must be prominent, plentiful, well placed and lit, and all terms unambiguous and obligations clear. The Defendant avers that the CRA has been breached due to unfair/unclear terms and notices, pursuant to s62 and paying due regard to examples 6, 10, 14 & 18 of Schedule 2 and the requirements for fair/open dealing and good faith. ParkingEye v Beavis is distinguished (lack of legitimate interest/prominence of terms) 18. ParkingEye overcame the possibility of their £85 charge being dismissed as punitive, however the Supreme Court clarified that ‘the penalty rule is plainly engaged’ in parking cases, which must each be determined on their own facts. That 'unique' case met a commercial justification test, and took into account the prominent yellow/black uncluttered signs with £85 in the largest/boldest text. Rather than causing other parking charges to be automatically justified, the Beavis case facts set a high bar that this Claimant has failed to reach. 19. Paraphrasing from the Supreme Court, deterrence is likely to be penal if there is a lack of a 'legitimate interest' in performance extending beyond the prospect of compensation flowing directly from the alleged breach. The intention cannot be to punish a driver, nor to present them with hidden terms, unexpected/cumbersome obligations nor 'concealed pitfalls or traps'. 20. In the present case, the Claimant has fallen foul of those tests. The Claimant’s small signs have vague/hidden terms and a mix of small font, and are considered incapable of binding a driver. Consequently, it remains the Defendant’s position that no contract to pay an onerous 'penalty' was seen or agreed. Binding Court of Appeal authorities which are on all fours with a case involving unclear terms and a lack of ‘adequate notice’ of a parking charge, include: (i) Spurling v Bradshaw [1956] 1 WLR 461 (‘red hand rule’) and (ii) Thornton v Shoe Lane Parking Ltd [1970] EWCA Civ2, both leading authorities confirming that a clause cannot be incorporated after a contract has been concluded; and (iii) Vine v London Borough of Waltham Forest: CA 5 Apr 2000, where Ms Vine won because it was held that she had not seen the terms by which she would later be bound, due to "the absence of any notice on the wall opposite the parking space'' (NB: when parking operator Claimants cite Vine, they often mislead courts by quoting out of context, Roch LJ's words about the Respondent’s losing case, and not from the ratio). 21. Fairness and clarity of terms and notices are paramount in the statutory Code and this is supported by the BPA & IPC Trade Bodies. In November 2020's Parking Review, solicitor Will Hurley, CEO of the IPC, observed: "Any regulation or instruction either has clarity or it doesn’t. If it’s clear to one person but not another, there is no clarity. The same is true for fairness. Something that is fair, by definition, has to be all-inclusive of all parties involved – it’s either fair or it isn’t. The introduction of a new ‘Code of Practice for Parking’ provides a wonderful opportunity to provide clarity and fairness for motorists and landowners alike." Lack of standing or landowner authority, and lack of ADR 22. DVLA data is only supplied to pursue parking charges if there is an agreement flowing from the landholder (ref: KADOE rules). It is not accepted that this Claimant (an agent of a principal) has authority from the landowner to issue charges in this place in their own name. The Claimant is put to strict proof that they have standing to make contracts with drivers and litigate in their own name. 23. The Claimant failed to offer a genuinely independent Alternative Dispute Resolution (ADR). The Appeals Annex in the new incoming statutory Code shows that genuine disputes such as this would see the charge cancelled, had a fair ADR existed. Whether or not a person engaged with it, the Claimant's consumer blame culture and reliance upon the industry's own 'appeals service' should not sway the court into a belief that a fair appeal was ever on offer. The rival Trade Bodies' time-limited and opaque 'appeals' services fail to properly consider facts or rules of law and reject almost any dispute: e.g. the IAS upheld appeals in a woeful 4% of decided cases (IPC's 2020 Annual Report). Conclusion 24. The claim is entirely without merit. The Defendant believes that it is in the public interest that claims like this should be struck out because knowingly enhanced parking claims like this one cause consumer harm on a grand scale. 25. There is ample evidence to support the view - long held by many District Judges - that these are knowingly exaggerated claims. For HMCTS to only disallow those costs in the tiny percentage of cases that reach hearings whilst other claims to continue to flood the courts unabated, is to fail hundreds of thousands of consumers who suffer CCJs or pay inflated amounts, in fear of intimidating pre-action threats. 26. In the matter of costs, the Defendant asks: (a) at the very least, for standard witness costs for attendance at Court, pursuant to CPR 27.14, and (b) for a finding of unreasonable conduct by this Claimant, seeking costs pursuant to CPR 46.5. 27. Attention is drawn specifically to the (often-seen from this industry) distinct possibility of an unreasonably late Notice of Discontinuance. Whilst CPR r.38.6 states that the Claimant is liable for the Defendant's costs after discontinuance (r.38.6(1)) this does not normally apply to claims allocated to the small claims track (r.38.6(3)). However, the White Book states (annotation 38.6.1): "Note that the normal rule as to costs does not apply if a claimant in a case allocated to the small claims track serves a notice of discontinuance although it might be contended that costs should be awarded if a party has behaved unreasonably (r.27.14(2)(dg))." Statement of Truth I believe that the facts stated in this defence are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

DX Secure 0844 277 3333


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2771 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello everyone.

 

I received an anonymous-looking postcard addressed to me by my first name, not by my surname as well.

 

It started off with the We have an important delivery for you that requires a signature hokum; but it looks suspicous.

 

Where there would be a full name, it just has my title and first name; not my surname.

 

Where there is space for a postcode, this is left blank.

 

On turning the card over, I note that the date for which the item is available is blank.

 

I note that there is further bumps pointing to the web site which is www.thedx.co.uk/delivery where you are invited to post in a reference number which takes the form of DX 0000 0000 0GB (where 0 stands for any number between 0 and 9).

 

The phone number quoted is that of the one in the title of the post and the time and date of the delivery is left blank.

 

Are these Edit trying to catch people out? I understand that they do rather a lot of bulk mailing for the government.

 

There are conflicting views about what they will and will not deliver; for example, some popular websites positon them as delivering visa and other credit cards, while their own web sites state categorically that they do not ever undertake to deliver such items.

 

I have looked around the internet and cannot seem to find anything to identify who these people are, so I think it is worth drawing everyone's attention to this, as it could save people a great deal of grief.

Edited by saintly_1
Removal of inappropriate terminology

For behold henceforth all DCAs face a vigorous envanquishment.

 

SLC must be Reduced by any means necessary.

Link to post
Share on other sites

  • Replies 179
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

There are no postage details on it, particularly.

 

DX Secure is itself a postal company that offers an alternative service to that of the Royal Mail.

 

I do have my suspicions about them.

 

Their full address is:

 

Secure Mail Services Lt. Registered in England and Wales N. 04072377, Registered Office DX House, Ridgeway, Iver, Buckinghamshire SL0 9JQ.

 

They do seem rather worrying, partly due to the incompleteness of the postcard, but also the rather sinister anonymity this entails.

For behold henceforth all DCAs face a vigorous envanquishment.

 

SLC must be Reduced by any means necessary.

Link to post
Share on other sites

There was a piece on watchdog last week about people getting these, when they phoned the number they were asked to pay £2.50 via cc to have the goods redelivered.

It was a [problem] and people have lost thousands of pounds.

Link to post
Share on other sites

It certainly sounds suspicious to me, which is why I thought I would post it here.

 

Google might pick up the details I posted in my original post; which hopefully will give others the heads-up when investigating the matter for themselves.

For behold henceforth all DCAs face a vigorous envanquishment.

 

SLC must be Reduced by any means necessary.

Link to post
Share on other sites

  • 4 weeks later...

Hi - I've just stumbled across this thread after receiving a card from DX - it has my name etc on it and I've just rearranged a delivery to my work address via their website - I'm waiting for gig tickets so got a little bit excited! I just wondered if any original posters had any further experience with DX Secure?

 

Thanks,

Steph

Link to post
Share on other sites

  • 4 weeks later...

I suspect DX itself is a [problem], even without dodgy characters trying to pretend to be them. I got a card on Saturday delivered when I was at home - they did not buzz the doorbell to try to deliver the Home Office documents they were meant to get to me. When you call, you are CHARGED for the line and then they try to force you to pay a fee to have a timed delivery. If you do not want to pay, they will only give you an eight-hour window, and it has to be from Monday to Friday, and at your home address, and in office hours. So for vast majority, impossible - forcing you to pay or else go to one of their pick-up centres which in my case will be a three hour round trip which again has to be done on one alloted day, or else your item will be removed. And they don't even tell you when during that allotted day the item will arrive! It is I believe actual blackmail - they have your Home Office documents, and they will do everything they can to force you to ring up (making them cash) and then finally in emotional exhaustion, to pay for the timed delivery. Outrageous that the Home Office is using such an organisation.

Link to post
Share on other sites

It sounds as though this 'DX Secure' is deliberately trying to create confusion with the Document Exchange (DX) system using in the legal world.

May be worth reporting to Trading Standards.

 

If they are asking for £2.50 then it is definitely a [problem]. Send it straight off to Trading Standards. It might even be of interest to the police as this sort of [problem] happens occasionally.

I really do appreciate all those 'thank you' emails - I'm glad I've been able to help. Apologies if I haven't acknowledged all of them.

You can also ding my gong if you prefer. :)

Link to post
Share on other sites

  • 3 months later...

I have had the pleasure????????? of dealing with this company on two occasions, firstly with getting some tickets for an event (finally delivered to a work address and then stolen) and this time with a passport (GB) delivered twice, at home both times, still no passport, still waiting.

 

This is not a [problem] but a company that tries to hide behind anonymity so that no one can complain. The service may work for solicitors and the like who have constantly manned reception desks, but for private addresses it is a less than useless service.

 

The ticket companies do not care about non delivery, they have had their money and the passport office is a government department. Say no more.

 

A point of contact.

 

John Coghlan

Chief Executive Officer and Director, DX Group Ltd.

DX House

Iver, Buckinghamshire SL0 9JQ

 

United Kingdom

 

Phone: 44 1753 630 630

Fax: 44 1753 631 631

 

Maybe enough letters may do the trick

Link to post
Share on other sites

  • 3 weeks later...

A week ago (10th) I returned home to find a DX Secure card as previously described in this forum. I couldn't think of anything I was expecting at the time but decided to contact the company. Rather than ring a 0844 number I opted for the web address on the internet.

I followed all the directions, entering the tracking number etc and was given options of delivery dates for re-delivery. I chose the earliest date I would be available all day (16th).

Today at 1pm the item was delivered. A package from QVC which I wasn't expecting until the 23rd March.

Yes I was asked for proof of identity (strange considering it was my home address) but all I can say is that DX is in my experience a bona fide delivery company and not a [problem].

Please stop looking for conspiracy theories.:cool:

Link to post
Share on other sites

Morning

 

This lot appear to be the old SMS . . Secure Mail Service . . they deal with things like Credit Card/Ticket/Passport deliveries (among other things)

 

I have a regular courier that delivers here who I believe is from them, next chance I get I'll try to get confirmation

 

However knowing the dodgy practices used by DCA's I can understand the caution

 

R

 

As I thought . . the courier confirmed that DX/SMS are one and the same . . he deals with redirected CC's/Passports that could not be delivered to peoples home addresses due to them being at work

 

R

Edited by Revenant
Blue message added

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

Link to post
Share on other sites

Morning

 

This lot appear to be the old SMS . . Secure Mail Service . . they deal with things like Credit Card/Ticket/Passport deliveries (among other things)

 

I have a regular courier that delivers here who I believe is from them, next chance I get I'll try to get confirmation

 

However knowing the dodgy practices used by DCA's I can understand the caution

 

R

 

As I thought . . the courier confirmed that DX/SMS are one and the same . . he deals with redirected CC's/Passports that could not be delivered to peoples home addresses due to them being at work

 

R

 

:!: I should know by now that editing a message doesn't "bump" it up again :confused:

The courier delivers to my Building at least twice a week and has been doing so for over a year so his info is accurate and he has no reason to tell porkies :-)

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

Link to post
Share on other sites

  • 2 weeks later...

I can confirm that DX Secure does exist as I work for them and have done for the past 6 years. Its is not that we try to hide anything we are driven by what information our customers allow us to give out, are calling cards are genuine and we offer a high value, secure service for various companys and we deliver to home addresses but if you are not it then there is not a lot we can do so the best way to re-arrange a delivery is through the web. We try our best to get the delivery to you but you are a difficult bunch to satifiy and we cant please everyone can as I say we are a geuniue company and not a fraund or [problem].

Link to post
Share on other sites

  • 2 weeks later...

Hi . New to this site but felt i had to post here. My brother in law works as a delivery driver for DX and has done so for a few years. They deliver everything from Home office documents to items purchased from shopping channels and lots else too. hope this helps a little

Link to post
Share on other sites

  • 4 months later...

Well, we shall see - Had a postcard through the door at 8.30am this morning. Interestingly I am expecting 2 things - a parcel from QVC-see post#15 but also a threatend SD albeit a SB Account, but that has not stopped them before.

 

Being of a suspicious nature thanks to DCAs I did a search and interestingly this thread jumped out at me. Going to go through the website now to arrange a new delivery time. Will update later.

Link to post
Share on other sites

  • 5 months later...

hear hear, i also have worked for them for 10yrs+. deliver up to 100 items a day, usually clear 95% plus. only occassionally leave the dreaded cards when client requires mandatory signature or consider it not secure. if i post an item and it goes missing it costs me 150quid! bit rough when only getting about 60p for delivering it! Not the best job in the world for not the best company in the world but generally delivering good things to people and nothing underhand or in conspiracy with the csa

Link to post
Share on other sites

In my experience this company is legit, in that it delivers for QVC. However, having said that I had cause for complaint as they never appear to 'want to bring their delivery to your attention!' and by that I mean, their first delivery attempt then card was very obtuse in that I never heard them and was in all day. I arranged 2 further delivery dates through the website (free within a 5 hour window) - on the first attempt a card through the door but definitely no knock or ring. The second 'attempt' never happened - it was Christmas Eve and I waited by the window and when no delivery had been made by 2pm I telephoned to be told 'a delivery was attempted at 10.19 am' Funny that as I sat by the window (my sister provided 'comfort breaks'!. Upon further investigation, no-one in my area got a delivery and it was later admitted that the driver took a half day off, telling all customers they were not in!!. So no delivery until after Christmas, I was up and about the next delivery day, and caught the card on the mat and a private car driving away. I managed to telephone and they contacted the driver to return, he was 4 miles away.!!

 

I sent in a formal complaint and just received the usual 'sorry, we will look into it' by post.

 

Since then I have had 2 deliveries from QVC via DX which have been successful. I now have a note I put on the front door if expecting a delivery via these people that they should knock loudly and ring the bell and then WAIT and give me time to answer the door!!

Link to post
Share on other sites

dont doubt you (some of my colleagues can be prats):sad: but i can honestly say the process to deliver is quicker than not delivering and leaving a card. do not know what he/she gains by not delivering. a 2nd call for redelivery invariably takes longer. id check etc. the 4 miles is interesting though, there may be the problem. imagine doing 4 miles between deliveries on 100 drops. its supposed to be multi drop but generally turning into occasional drop, average 1 mile + between drops. and paid per delivery not hourly. sooner your done the better. only way to make money is speed up and do more deliveries.:|

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...