I haven't myself so apologies in advance if this sounds condesending in any way, but have you tried the number quoted in the title of this thread?

Katherine, I can confirm that my delivery was just received, thank you. However, for the record, no ID was requested despite 'ID Required' being clearly displayed in large red bold font on the front of the envelope and the envelope was handed to a male family member despite the addressee on the envelope being clearly displayed as a 'Miss'.

Many thanks, I sure will.

I guess we live and learn.

I suppose it's cheaper in the long run to text someone, claim they've tried to deliver and get the customer to arrange a convenient time for 'redelivery' - as the customer knows when they will be home - than it would be to attmept a delivery once (chancing that the customer will be home), fail delivery and have to redeliver it again anyway (one delivery instead of two). But that then begs the question why not simply contact the customer by text anyway (if they have their mobile number) and simply ask the customer to inform DX via the web site of a suitable date / time, instead of muddying their reputation further by claiming they attempted delivery and failed.

I have just filled out your online form and submitted it for redelivery on Monday. After eading the form a second time I noticed no further details are requested other than what you seemingly already have judging by the text message I received. I would like to state that nobody has either left a card at my address or called at my door. Thank you. ps: thank you for your quick reply to my forum post

Hello, I've come here looking for advice please. I have today received a text message (no post card) asking me to arrange a redelivery but immediately assumed it was chancers sending spam. However, after reading some of this thread I think my daughter's passport may be in the posession of 'TheDX.co.uk' with whom I've been asked to rearrange the delivery of my 'parcel'. Not only do I do wish to enter my details into a web site I know nothing about but there's no way anybody has tried to deliver anything to my address as I'm currently at home 24/7 on sick leave. However, I do know I'm expecting my daughter's passport to be returned any time soon so can only assume this may be what ths company have of mine in their possession. My questions are: 1. Is the company 'DX Secure' the same company as 'thedx.co.uk' ? 2. Is the telephone number in the subject of this thread their contact umber for arranging redelivey ? (0844 277 3333) 3. After reading the poor service reports here, what is the likelihood of receiving my delivery when I request it ? Any other advice appreciated. Thank you in advance.