I have had the pleasure????????? of dealing with this company on two occasions, firstly with getting some tickets for an event (finally delivered to a work address and then stolen) and this time with a passport (GB) delivered twice, at home both times, still no passport, still waiting. This is not a [problem] but a company that tries to hide behind anonymity so that no one can complain. The service may work for solicitors and the like who have constantly manned reception desks, but for private addresses it is a less than useless service. The ticket companies do not care about non delivery, they have had their money and the passport office is a government department. Say no more. A point of contact. John Coghlan Chief Executive Officer and Director, DX Group Ltd. DX House Iver, Buckinghamshire SL0 9JQ United Kingdom Phone: 44 1753 630 630 Fax: 44 1753 631 631 Maybe enough letters may do the trick