DX Secure 0844 277 3333

[hrdubwd]

Interesting training problem and an overly complex system:

 

 

"Unfortunately the calling card reference you have was not scanned on to the database at the time of the delivery attempt, which is why it could not be recognised.

This matter has been raised internally with the depot manager and he will ensure that the courier is aware of the process that needs to be followed in the event that a calling card may not be scanned by the handheld device."

 

 

"Every delivery has a unique tracking number assigned to it by DX,

this can be obtained from us by calling or e-mailing during our office hours,

and is independent from [sic] the calling card reference

and the number that should have been left on the calling card for you to be able to track the delivery.

Which as previously advised will be raised with the depot manager."

 

 

"Some of our clients ask us to send pre-alerts to their customers via e-mail or text message,

unfortunately this is not a service that the sender,

[in this case], have [sic] asked us to perform".

 

 

Amy Wooding Contact Centre Team Manager DX Secure E: amy.wooding AT thedx.co.uk

 

 

Quite how one is supposed to know to call in advance of delivery escapes me (free crystal ball on the doorstep first?).

 

 

Also, which email address?

Premium number?

A search of SayNoto0870.com gets these numbers:

0800 0197847

01604 782800

01604 782952

01604 782806

01604 496798

01753 630630

01753 657350

 

 

It might be good to know if they all work as we would like, esp. the first.

Somebody care to check? I am too far away at the moment.

Business hours only, of course

(which fails utterly to recognize that working folks are not at home during business hours ... doh! Yossarian had it easy.

Early evening deliveries might be a sensible - and money saving - idea):

 

 

"Thank you for contacting DX Secure;

we acknowledge receipt of your email and will action your requirements as quickly as possible.

If your enquiry relates to any other delivery please ensure you have provided us with either your reference/tracking number and/or your postal address including your postcode so we can locate your details.

 

 

Our office hours are Monday - Friday, 8am-6pm and Saturday 8am-4pm;

any email received outside of these hours will be actioned on the next working day.

 

 

Please be advised we are currently experiencing a particularly high volume of enquiries and we regret that response times are currently longer than expected We will respond to your comments as soon as possible."

 

 

Customer Concerns Department

E: customer.concernsdxs AT thedx.co.uk High volume of enquiries, eh?

 

 

"Currently" ...

speaks for itself? I will admit one thing.

To my multiple complaints I had responses from all three email addresses: social AT , info AT, and DXSecureCustomerConcerns AT.

There is also DX.ReflexTeam AT.

 

 

Perhaps the cages have been rattled?

Just needs some action, rather than just words, to fix the problems by so many.

[hrdubwd]

Sorry - my post has been made impossible to read because CR/LFs have been stripped ... formatting is not working.

[kayf]

So, five plus years after my first post, and DX Secure are STILL pulling the same crap!

 

 

Yesterday a non-existent calling card was delivered to us

(it wasn't, but we'll play along with the toddler-esque game of make believe favoured by DX!),

despite the fact that we were both at home at the time!

 

 

The joy of working from home is that we are here & KNOW when DX are lying!

 

 

Chris, if you are still there,

can you PLEASE try something new?

Or, & this is a novel concept, perhaps actually provide the service we are paying for and deliver things when they are supposed to be delivered?!

 

 

How is this company still in business, when they have not once, in 5 years, provided the service they claim to be providing?!

[Bazooka Boo]

Incredible!!

 

Do they have a complaints process at all?

[WarrenBuffet]

Yeah Bazooka Boo, you must use their delivery service though and 99.9% of complaints are never delivered. ......LoL.