Thanks, but I am not that daft!

Long discussion with Three ... 1. Only applies to existing 24-month contracts. 2. Can be offered now if I take a 24-month contract - with a new phone! Obviously more expensive that way (and would be a waste of a good phone!). 3. No way for SIM-only. It was claimed that they were trying to do something "for customers". I pointed out that clearly they were not interested in keeping customers happy. No answer to that. Insulting I called it, to which the reply was "not the intention", but of course it is the actuality. The oddity of a new 24-month contract running beyond the compulsory date was not recognized as having any ironic content. Ho hum. BWD

Sorry - my post has been made impossible to read because CR/LFs have been stripped ... formatting is not working.

Interesting training problem and an overly complex system: "Unfortunately the calling card reference you have was not scanned on to the database at the time of the delivery attempt, which is why it could not be recognised. This matter has been raised internally with the depot manager and he will ensure that the courier is aware of the process that needs to be followed in the event that a calling card may not be scanned by the handheld device." "Every delivery has a unique tracking number assigned to it by DX, this can be obtained from us by calling or e-mailing during our office hours, and is independent from [sic] the calling card reference and the number that should have been left on the calling card for you to be able to track the delivery. Which as previously advised will be raised with the depot manager." "Some of our clients ask us to send pre-alerts to their customers via e-mail or text message, unfortunately this is not a service that the sender, [in this case], have [sic] asked us to perform". Amy Wooding Contact Centre Team Manager DX Secure E: amy.wooding AT thedx.co.uk Quite how one is supposed to know to call in advance of delivery escapes me (free crystal ball on the doorstep first?). Also, which email address? Premium number? A search of SayNoto0870.com gets these numbers: 0800 0197847 01604 782800 01604 782952 01604 782806 01604 496798 01753 630630 01753 657350 It might be good to know if they all work as we would like, esp. the first. Somebody care to check? I am too far away at the moment. Business hours only, of course (which fails utterly to recognize that working folks are not at home during business hours ... doh! Yossarian had it easy. Early evening deliveries might be a sensible - and money saving - idea): "Thank you for contacting DX Secure; we acknowledge receipt of your email and will action your requirements as quickly as possible. If your enquiry relates to any other delivery please ensure you have provided us with either your reference/tracking number and/or your postal address including your postcode so we can locate your details. Our office hours are Monday - Friday, 8am-6pm and Saturday 8am-4pm; any email received outside of these hours will be actioned on the next working day. Please be advised we are currently experiencing a particularly high volume of enquiries and we regret that response times are currently longer than expected We will respond to your comments as soon as possible." Customer Concerns Department E: customer.concernsdxs AT thedx.co.uk High volume of enquiries, eh? "Currently" ... speaks for itself? I will admit one thing. To my multiple complaints I had responses from all three email addresses: social AT , info AT, and DXSecureCustomerConcerns AT. There is also DX.ReflexTeam AT. Perhaps the cages have been rattled? Just needs some action, rather than just words, to fix the problems by so many.

More than that, perhaps. If a "special instructions" box is available for an online order, say: "Do NOT use theDX or DX Secure: time is of the essence" (picking up another guideline as well). Negative advertising even for those that do not use them.

Thanks. There was an element of irony in my post. I am waiting for info and customer.concerns as well as social, to see which, if any, is useful in addressing a complaint. I'll post later, depending.

FYI: Delivery has failed to these recipients or groups: chris.griffiths [plus the usual @] The email address that you entered couldn't be found.