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    • I have also found this:  D.2 Service of a PCN by post: 54) There are some circumstances in which a PCN (under Regulation 10) may be served by post: 1) where the contravention has been detected on the basis of evidence from an approved device (approved devices may only be used in limited circumstances) 2) if the CEO has been prevented, for example by force, threats of force, obstruction or violence, from serving the PCN either by affixing it to the vehicle or by giving it to the person who appears to be in charge of that vehicle 3) if the CEO had started to issue the PCN but did not have enough time to finish or serve it before the vehicle was driven away and would otherwise have to write off or cancel the PCN 55) In any of these circumstances a PCN is served by post to the owner and also acts as the NtO. The Secretary of State recommends that postal PCNs should be sent within 14 days of the contravention. Legislation states that postal PCNs must be sent within 28 days, unless otherwise stated in the Regulations. This from London Councils Code of Practice on Civil Parking Enforcement.  The question is what is an approved device? Certainly, he had the opportunity to place the ticket on my car and I didn't drive away.  I looked further and it seems that an approved device is a CCTV camera - It seems that the photos taken were not actual film but images and it is not clear if they are taken from a video or are stills. I'm guessing if it was moving images then the SAR would have stated this.    From the Borough of Hounslow website: "There are two types of PCN issued under the Traffic Management Act 2004, which governs parking contraventions. The first is served on-street by a Civil Enforcement Officer, who will observe a vehicle and collect evidence before serving the PCN either by placing it in a plastic wallet under the windscreen wiper, or by handing it to the driver. The second is a PCN served by post, based on CCTV footage taken by an approved device, which has been reviewed by a trained CCTV Operator."   From Legislation.gov.uk regarding approved devices: Approved Devices 4.  A device is an approved device for the purposes of these Regulations if it is of a type which has been certified by the Secretary of State as one which meets requirements specified in Schedule 1. SCHEDULE 1Specified requirements for approved devices 1.  The device must include a camera which is— (a)securely mounted on a vehicle, a building, a post or other structure, (b)mounted in such a position that vehicles in relation to which relevant road traffic contraventions are being committed can be surveyed by it, (c)connected by secure data links to a recording system, and (d)capable of producing in one or more pictures, a legible image or images of the vehicle in relation to which a relevant road traffic contravention was committed which show its registration mark and enough of its location to show the circumstances of the contravention. 2.  The device must include a recording system in which— (a)recordings are made automatically of the output from the camera or cameras surveying the vehicle and the place where a contravention is occurring, (b)there is used a secure and reliable recording method that records at a minimum rate of 5 frames per second, (c)each frame of all captured images is timed (in hours, minutes and seconds), dated and sequentially numbered automatically by means of a visual counter, and (d)where the device does not occupy a fixed location, it records the location from which it is being operated. 3.  The device and visual counter must— (a)be synchronised with a suitably independent national standard clock; and (b)be accurate within plus or minus 10 seconds over a 14-day period and re-synchronised to the suitably independent national standard clock at least once during that period. 4.  Where the device includes a facility to print a still image, that image when printed must be endorsed with the time and date when the frame was captured and its unique number. 5.  Where the device can record spoken words or other audio data simultaneously with visual images, the device must include a means of verifying that, in any recording produced by it, the sound track is correctly synchronised with the visual image.
    • Hearing took place today.  Case dismissed with costs awarded. Neither UKPC or a representative turned up.  Apparently they messaged the court on 7 May asking for their case to be considered on paper.  Never informed me, which was criticised by the judge as not following procedure.  I was really annoyed as I would have preferred for the case to be thrown out before the hearing, or at least face them in court and see them squeal.   They are just playing a numbers game and hope you blink 1st!   Ended up having to change my flight, but  the costs awarded softens the blow. Was asked to confirm it was my signature on both the witness statement and supplementary statement.  Wasn't asked to read them, said she could see my arguments made and the signs were insufficient and no contract formed. Took maybe 10 mins in total.  Judge did most of the talking and was best for me just to keep quiet or confirm any statements made. Happy to have won as a matter of principle and have costs awarded. Maybe not worth all the time and hassle for any newbies or the technologically challenged.  But if you are stubborn like me and willing to put in the time and effort, you can beat these vultures! I big shout out to everyone who helped on the thread with their advice and guidance, special mention to FTMDave, thank you sir!  Really appreciate everyone's efforts. All the best!
    • I plan to be honest to avoid any further trouble, tell them that the name should be changed to my official name
    • There is no evidence that I was issued a PCN that was placed on the car and removed. It seems that I was issued a £60 PCN on the 8th of March (the parking date) but it was never placed on my car, instead,  they allege that they posted the PCN on the 13th of March and deemed delivered on the 15th. I never got this 1st £60 PCN demand. I only know about all of this through the SAR. I only received the second PCN demanding £100, which was deemed delivered on 16/04/2024 - that is 39 days after the parking incident.  I did a little research and "Legislation states that postal PCNs must be sent within 28 days, unless otherwise stated in the Regulations." as per London Councils Code of Practice on Civil Parking Enforcement.  The main issue is that I was not aware of the 1st £60 PCN as I didn't receive it - I'm not sure how this relates to the 28-day rule because that rule applies to the initial £60 PCN. PCM could say that "we sent him the letter by post and it was deemed delivered on the 15th of March" therefore the 28-day rule does not apply.  As regards the safety of the parking attendant, that is clearly something he chose to feel and he made the decision that his safety was threatened - I didn't even see him or had any interaction with him. I'm nearly 50 and I definitely don't look aggressive 😊  
    • okay will do. I'll let you know if anything transpires but once again - many thanks
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

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Diskmandave -v- Robinson, Way & Co - The Never Ending Story


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I've got one of these from Westcot, which basically triples the alleged debt, have sent it to Trading Standards as well as the OFT. The debt doesn't even exist as the balance on the account is 0.00 and I have proof of that, and proof that their clients have told them four times now that I don't owe them any money.

 

I thought one of the things was they were not to send out documents which may be taken or implied to be part of the process of taking you to court!

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I've got one of these from Westcot, which basically triples the alleged debt, have sent it to Trading Standards as well as the OFT. The debt doesn't even exist as the balance on the account is 0.00 and I have proof of that, and proof that their clients have told them four times now that I don't owe them any money.

 

I thought one of the things was they were not to send out documents which may be taken or implied to be part of the process of taking you to court!

Write to Westcrap and request details of their complaints procedure. Comply with this and if you are not satisfied then the FOS will investigate FAQs - consumer credit complaints

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Another small update!

 

Got the complaints procedure, they've obviously had to send for it given how long it's taken to send it and the fact that it's the London Scottish Bank complaints procedure... If you want to read these it may be a good idea to download them and rotate them in Windows picture viewer.

 

Front..

RWcomps1.jpg

 

Inside..

RWcomps2.jpg

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Just a quick update, i've drafted a 2 page letter under their complaints procedure which is going by Special Delivery tommorow.

 

Though for the moment, i'm not going to scan the letter, it's basically a breakdown of what has happened over the time this has been going on and what action I require from them to prevent me taking this further and further.

 

I'll scan up the letter when I get a resonse and scan that up at the same time.

 

Dave.

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Just a quick note, because I didn't notice it before, the complaints address is...

 

Customer Care Manager,

Risk & Compliance Department,

London Scottish House,

Mount Street,

Manchester,

M2 3LS.

 

Maybe someone who can string more than 2 sentences together will reply??! :rolleyes:

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Just a quick note, because I didn't notice it before, the complaints address is...

 

Customer Care Manager,

Risk & Compliance Department,

London Scottish House,

Mount Street,

Manchester,

M2 3LS.

 

Well... Had a call from Salford Trading Standards this morning and to cut a long chat short(er) the lady who called me said firstly that they hadn't come across RW&C before to which I said this surprised me hugely, she corrected me then because she said that just on basic research because I hadn't provided their address (I stated in the letter, "I'm sure you already know their address!") that whilst their address does exist the postcode they are using is nothing more than a postal drop that is redirected to (wait for it now!) Mount Street in Manchester!!!

 

So the upshot of it is that Salford Trading Standards are now investigating their mis-use of the postal service but have had to hand over my main complaint to Manchester Trading Standards whom she advised me (obviously spoken to a colleague/s) are more than aware of said company Robinson, Way & Co!!

 

So there's going to be 3 lots of TS's sending them letters!! :lol:

 

Going back to my Lowell/Cap1 thread for a mo, Tameside Trading Standards were more than happy to tackle Lowell Financial in Leeds so i'm thinking that i'll be getting them involved as well over the weekend..

 

Now, being one who likes his fun.....:D

One of my colleagues delivers on Salford Quays on a Thursday so I gave him a quick ring this morning and asked him if he wouldn't mind whipping over to Carolina Way and finding LSH and to just go in and ask if xYz company were based at this office as he'ld just been asked to deliver at LSH with no address.... Anyway, he told me when he got there that it was like a completely sealed estate within the estate (Salford Quays) and the security guards wouldn't even talk to him, let alone let him in!! See (from Google Images) photo below!

 

carolina.jpg

 

So what have we got to hide RW&C ??

 

This has certainly made me even more determined now! You know what they say..?

 

dog-with-big-bone.jpg

 

That's the one! ;)

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Just out of interest... Are there any Manchester/North West "meets" planned for this summer?

What about a mass picket of Parsite Central. Digital cameras to be brought. They must be scared with all that security. W (things that hold ships in the water)

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Keeping a close eye on this Dave! I tried to get a complaints procedure out of a company other than RW&C last night, called like you did - was very hard I tell you!

They are obliged legally to have a complaints procedure. If they dont you can report thrm to the FOS

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Just out of interest... Are there any Manchester/North West "meets" planned for this summer?

 

Apologies for going off topic..

 

There was talk of a meet being discussed over in the Bear Garden, but still can't get into it. From memory, members discussing included Ladybird, InKogneeTo...

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Quick update, i've had yet another begging letter in a blue stripey envelope, this time a gentle reminder that being determined to settle the account they appreciate my co-operation! :eek:

 

Ohh and could I please make sure that I send them £9 by Friday! :lol:

 

I'll scan & put it up on Friday when i've a little more time.

 

They've also signed for my 2 page pre-FOS complaint today too, I know it'll just go straight in the bin so I stamped the letter throughout with complaints procedue notices! I'll scan & put that up on Friday too.

 

As for the Manchester meet, it doesn't look all that well supported yet which is a shame as I could hop on a bus straight to Victoria and leave the car at home... Never mind..

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Keeping a close eye on this Dave! I tried to get a complaints procedure out of a company other than RW&C last night, called like you did - was very hard I tell you!

 

I just call them for the fun of it these days, they must have a marker on my account as they don't rise to the bait any more! upset.gifHow things have changed.....

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Well, just a little update, Salford have passed the TS's complaint to Manchester finally. Got the initial letter this morning so will copy and bundle everything up on Saturday for them.. Might just follow through with sending it to Tameside as well now I know they'll deal direct!

 

robwat-ts.jpg

 

They've had my complaint under their complaints procedure for a week as well now and not even acknowledged it which is against their own procedure!

 

Ohh it's all adding up!! yipee.gif

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I've also had that letter today, sent back my client form plus my evidence. They also called me today too which I actually had before the post came, so I outlined everything on the phone and I hope I have enough to back it up.

 

Good Luck Dave!

All my knowledge has been gained from personal experience and the sharing of advice from fellow members.

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