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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
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Custom made item, dog harness, not what I asked for & company has refused a return


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Hello Everyone,

I am new to this forum so feel free to keep me right. I feel a little bent out of shape after my dealings with an online UK company that offers harnesses for dogs:

You can find them at the web address fleece dog harnesses uk

 

 

Here is the initial email I sent the woman:

Message Body:

Hello,

I have had a challenging time trying to track down a harness for our 1 year old irish water spaniel. I have tried maybe 8/9 different models! She is still a puppy at 1- being a large breed. Irish water spaniels are slow to mature. She weighs 27kg of pure muscle and has pulled me off my feet on occasion ( running after a cat). Not only is she extremely strong and impulsive, but her skin is like lambskin- incredibly soft, particularly around the stomach, neck and chest. Conventional harnesses have caused abrasions. She has sores on her neck from her last collar. We took it off as soon as we realised. She often lies between size brackets which has made fitting more tricky. Often I order the medium, that fits her measurements according to the manufacturer’s chart but it turns out she needs the next size up. A lot of the harnesses have jutted into the back or front of her front legs. I am hoping you might be able to help. She currently uses a Hunter Norwegian Racing Harness which has been the best so far, but it is not terribly secure. She can be flighty for instance meeting a large dog or seeing a cat. She is almost able to wriggle her way out of the harness backwards. The other thing is that we really need a strong handle to keep her in check along busy roads. I will try and give you a ring tomorrow. I thought it might be helpful to send you a worded message as well since there is a lot of info!

Kind regards,

XXXXXX

 

 

I subsequently followed up with a phonecall & placed an order for a custom made harness (as advised by the lady since she said the breed is too deep-chested for highstreet harnesses) I mentioned the handle again and i was told to look at a particular page showing a flyball harness. I confirmed i needed a handle. She asked if i needed a waterproof harness. I thought about it & agreed. So i paid an exorbitant sum (£58) thinking she had taken care of all my requirements. She did not warn me that the harness was non-returnable. Furthermore, I trusted her after a lengthy conversation on the phone & all the email correspondence. I felt reassured by a note on the website saying they wanted their customers to be happy. My order note also warned me not to let the dog wear the harness before seeking a return:

( Of course, the website mentioned that custom orders were non-returnable, but I ordered by phone & paid using paypal afterwards)

 

 

Returns/Exchanges Please try your harness on but please do not wear, as worn items cannot be returned.Thanks.

I would not have paid such a huge sum for a non-returnable harness that did not meet the requirements carefully laid out in my initial email. The harness arrived, awkward to adjust, with quite scratchy fabric and exposed seams on the internal facing of the garment. I have not been able to fasten the garment around the dog’s chest yet as it is so difficult to adjust. I will have to try again to check it actually fits her. My family agrees the exposed seams will rub on the dog’s chest. There is no handle. I sent a polite email on 23rd december. The lady has finally replied today, saying she followed my requirements to the letter and that I did not request a handle, therefore a return is out of the question. I feel very let down as I was so very specific in my written brief. It is as if she paid no attention to the dog’s particular requirements. The fabric is not soft either. Any advice gratefully received.

Edited by Andyorch
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Hi and Welcome to CAG

 

Online, mail and phone order sales

 

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Sales of this kind are known as distance selling’.

 

Retailers must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you.

 

Retailers must refund the customer within 14 days of receiving the goods back. They don’t have to provide a reason.

 

https://www.gov.uk/accepting-returns-and-giving-refunds

 

 

http://www.legislation.gov.uk/uksi/2013/3134/made

 

Regards

 

Andy

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The Retailer must refund the customer within 14 days of receiving the goods back. They don’t have to provide a reason.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Hi Andy,

I checked with the citizens advice website & learnt this does not apply to custom-made goods?

I feel conned as I laid out my requirements so carefully in my initial email. The business owner disregarded this email after reading it, for some unfathomable reason. I also feel she could/should have steered me in the direction of a softer harness (already made) with a handle at half the price which would have been subject to the cooling off period/return. I guess my only recourse is to take this up with Paypal or send a solicitor’s letter. Regards, Anna

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Citizens advice are wrong.....anything bought over the internet (distance selling) you are entitled to return it with no reason providing you inform the retailer within 14 days...you then have a further 14 days to return the item...with no reason or whether its a custom item or not...(you cant return a custom item if you bought it from the actual shop.).....as that is not distance selling.

 

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

We could do with some help from you.

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Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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Citizens Advice is right. There is no right to a cancel "goods that are made to the consumer’s specifications or are clearly personalised" unless they are faulty:

 

"28.—(1) This Part does not apply as regards the following—

 

(b)the supply of goods that are made to the consumer’s specifications or are clearly personalised;"

 

http://www.legislation.gov.uk/uksi/2013/3134/regulation/28/made

 

It states that on the gov.uk website as well:

 

"You have to offer a refund for certain items only if they’re faulty, such as:

 

personalised items and custom-made items, eg curtains"

 

https://www.gov.uk/accepting-returns-and-giving-refunds

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Well it is faulty according to the OP...her specifications were not followed.

 

Re read post #1 ...slowly

We could do with some help from you.

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But that is not what you originally claimed @Andyorch. You stated that Citizens Advice was wrong and that an item could be returned within 14 days with no reason whatsoever. That is not the case with custom made items.

 

The fact that there is no handle doesn't mean it is faulty but it's not made to specifications as requested.

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If the harness is not suitable for the dog's skin (exposed seams) and does not have the requested handle then surely that's not as ordered and can be returned for a refund.

 

As an aside can I suggest you look at this https://www.dog-games-shop.co.uk/perfect-fit-harness-size-guide

Each part of the harness can be bought in the size needed so the overall fit is correct whatever the shape and size of your dog and you can exchange any part which isn't right until you have the perfect fit. Not cheap and not waterproof but soft and doesn't rub because of a good fit and I considered mine great value.

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The OP can argue that it is not fit for purpose but there is no automatic 14 day cooling off period as with usual distance selling. She argues that the "harness that did not meet the requirements carefully laid out in my initial email."

 

However, the requirements are not carefully laid out in the e-mail. Breaking it down all she states is "The other thing is that we really need a strong handle to keep her in check along busy roads", that is the only reference to any requirement at all.

 

Then there is a subsequent phone call which if not recorded is unsubstantiated. The retailer could easily argue that a handle was discussed in the call and for whatever reason (extra cost?), the handle was deemed unwanted. The OP is unhappy with the purchase overall but relying on the fact a requested handle was not present, it is not clear cut that a handle formed part of the contract in the first place.

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but her skin is like lambskin- incredibly soft, particularly around the stomach, neck and chest. Conventional harnesses have caused abrasions

That's in the email and is a known issue with some breeds. The brand I gave a link to lines the parts which could cause such a problem with fleece for this very reason. The seller accepted the commission knowing this and exposed seams are absolutely unsuitable.

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Which is a much better argument than the 'no handle' route.

Hopefully. The harness I gave a link to is roughly comparable in price and is a comparator showing the quality a buyer should get when they rely on the professional knowledge of someone who makes such a thing.

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Citizens advice are wrong.....anything bought over the internet (distance selling) you are entitled to return it with no reason providing you inform the retailer within 14 days...you then have a further 14 days to return the item...with no reason or whether its a custom item or not...(you cant return a custom item if you bought it from the actual shop.).....as that is not distance selling.

 

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

 

I am sorry but you may be incorrect. The item was custom made therefore cannot be returned unless proof can be shown that the harness is faulty and that is where the problem lies. The item is not faulty or not fit for purpose, but is not suitable for the dog in question.

I don't think any one will have much luck pursuing this using CRA 2015. Contract law may be better, but how do you prove what was said in a telephone conversation unless a written email of what was said was sent by either the OP or the supplier.

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The item is not faulty or not fit for purpose, but is not suitable for the dog in question.

Surely the whole point of a custom made item is that it should be suitable for the dog in question when the special requirements were clearly set out in the email.

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Surely the whole point of a custom made item is that it should be suitable for the dog in question when the special requirements were clearly set out in the email.

 

This is clearly absolutely correct.

 

Fitness of purpose means that an item must be fit for its usual purpose or where a particular or specific purpose has been drawn to the attention of the retailer and the item has been sold on that basis that it must be fit for that specified purpose.

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This is clearly absolutely correct.

 

Fitness of purpose means that an item must be fit for its usual purpose or where a particular or specific purpose has been drawn to the attention of the retailer and the item has been sold on that basis that it must be fit for that specified purpose.

 

Without anything in writing I don't think the OP stands any chance of a refund plus the fact proving it is not fit for purpose would be extremely difficult. The harness may be perfect on another dog of the same breed that has had training.

IMHO no matter what harness is bought, custom or standard, it may never be fit for purpose. The OP would be better off spending money on taking the dog for training so that it does not strain against the harness or decide to chase cats.

This type of dog should be trained to walk alongside the owner and not on a lead. The dog is let off the lead to retrieve game therefore needs training big time and as soon as possible! Once trained there should be no more issues with any harness. I would have thought the OP knew this before they purchased the puppy?

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Yes but now you are changing the subject completely. In terms of the absence of writing or other proof, you are shifting away from discussing the law in relation to "fitness for purpose" to the question of evidence.

 

Nobody would dispute that you need some kind of evidence to prove your point – but up until now you have been disputing what is the law on this matter.

 

In terms of advising the OP on what they should do with their money, that is also sidestepping away from the issue which was originally raised in the opening post to this thread.

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Yes but now you are changing the subject completely. In terms of the absence of writing or other proof, you are shifting away from discussing the law in relation to "fitness for purpose" to the question of evidence.

 

Nobody would dispute that you need some kind of evidence to prove your point – but up until now you have been disputing what is the law on this matter.

 

In terms of advising the OP on what they should do with their money, that is also sidestepping away from the issue which was originally raised in the opening post to this thread.

 

I think that if you check you will find that I am correct due to the article being custom made, proving it is not fit for purpose etc as the item may be perfectly okay on another Irish water dog of the same size. The OP will have a hard time proving their case to get any sort of a refund. It all seems that there is no paper trail either so we need the OP to confirm if there is a paper trail detailing the specifications of the harness.

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Without anything in writing I don't think the OP stands any chance of a refund plus the fact proving it is not fit for purpose would be extremely difficult. The harness may be perfect on another dog of the same breed that has had training.

That argument suggests that any harness, however badly designed/made, would be fit for purpose as long as the dog only ever walked perfectly on a loose lead. What about when they're off lead and running? Is it OK for exposed seams to rub the dog's skin then? This was clearly addressed in the OP's original email so it isn't true there's nothing in writing.

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That argument suggests that any harness, however badly designed/made, would be fit for purpose as long as the dog only ever walked perfectly on a loose lead. What about when they're off lead and running? Is it OK for exposed seams to rub the dog's skin then? This was clearly addressed in the OP's original email so it isn't true there's nothing in writing.

 

The initial inquiry was made by email and then followed up by a phone call. At that point the order was placed however the OP has not confirm whether there was anything in writing from that point forward. Until there is a picture of the "exposed" seams I cannot comment.

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