Ok Andy, thank you. Today they responded almost within the hour of sending my previous email. In summary, upon highlighting the CCTV footage they shared further endorses my claim the goods were never packed, they replied:

Hello all, Thanks for your kind support thus far. Please see further comms following on from before: I replied today:

Hello all, I signed up to the forum specifically to add my case here. Sports direct shocker!!! - Online Stores - Consumer Action Group The same thing happened to me via Flannels website, same company and warehouse I believe. Frasers Group who own Sports Direct and Flannels. I have 3 items missing from my parcel, ive spent 4 weeks chasing them - they closed my case a couple of times without resolution and sent me round in loops, I constructed a more official email on Monday - see communication below.. They told me it was sent and shipped, their CCTV confirms this. I copy all the information below. There is absolutely no way it was shipped, its theft ultimately, and I encourage anyone else who has the same issue to share so we can further pursue this - its utterly appalling. Ive removed the names - will try to pursue via the bank. Their reply today: My reply today: