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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Sports direct shocker!!!


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Hi all, I stumbled across this site after receiving shocking customer service from SportsDirect. I placed an order and paid 9.99 for delivery. I was to expect 3 diff parcels. I received one relatively quickly, waited a few days then had notification that my 2 outstanding parcels were delivered. Left behind back gate, which is fine. I get home grab the parcels and excitedly open.

Pleased with all but noticed an item was missing. IMMEDIATELY live chatted to ask when I would receive the missing item, to be informed they would look into it and the agent ended the chat. I thought oh, slightly abrupt. I had an email a couple of days later to thank me for my patience, by this point the missing item was for a school trip for my daughter, so my MIL ordered another jacket from a different site.

I the. Got an email telling me they are ‘100% confident the item was in the parcel, so they won’t be proceeding with my ‘claim’. Honestly, gobsmacked isn’t in it. Obviously, their processes are flawed! And they just expect me to absorb the cost of their poor service/procedures. I have never experienced such poor accusatory customer service in my life, and I am 46!

I am now determined to get my money back, it was only about £26 I think but imagine if it was an expensive item. I’m attempting a ‘mrbatesandthepostoffice’ strength in numbers, surely I’m not alone here, and it should not be allowed!!!! They have thieved from me!!!! All comments and experiences welcome PLEASE!!!

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Welcome tot he forum.

If you could please paragraph your posts in future as it makes for easier reading on small screens.

I have moved your topic to the retail On line Forum please continue to post here.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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You could bring a legal action but the easiest thing for the moment might be to begin the chargeback through your bank.

There will be some hassle about this and of course sports direct will tell the bank that it was received. You need to insist with the bank that you are their client and not sports direct and they owe you a duty and they are you a duty to believe you.
Start the chargeback procedure and let us know what happens

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YES!!!! I knew there must be other victims of this SHOCKING dismissal of claims ( genuine claims I KNOW I DID NOT RECEIVE THE ITEM, so I KNOW their processes are flawed!!!!)

I genuinely hope we can find at least a few more and join together to get our issues resolved. Like yourself, I was amicable throughout, contacted them immediately and waited patiently for their (shocking) response. I just can’t see how what they are doing is legal!!!

I knew I wouldn’t be the only one, we need to gather momentum!!!!

Thanks for sharing your story!!!

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separate claims are more powerful that joint ones.

there's no such thing in the UK as 'class action'

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Posted (edited)

Oh, ok!

I have just been on to trading standards, advised to write to them with a formal complaint, via recorded delivery,

I have a ref number for my TS log,

I should contact my bank to state I may need to request a chargeback, to log it with them in the relevant time frame.

I’m to ask Sports Direct if they use a ADR scheme to resolve issues and await their response.

But surely, if they are rebuking genuine claims and accusing customers of having items they do not have, the more people to collaborate this awful service, will count for something???

 

Edited by dx100uk
external letter link removed
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I had a similar experience with another retailer.

I ordered two of the same item but only received one, got the normal run around and even took photos of the weight next to their bag which showed the weight of one pair of trainers, in the end I had to go to my bank and do a chargeback.

 

Does the packaging show the exact weight when they posted it at the warehouse?   

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3 hours ago, BettyMetty said:

But surely, if they are rebuking genuine claims and accusing customers of having items they do not have, the more people to collaborate this awful service, will count for something???

 

nope a waste of time, doesn't add any weight to anything.

i've also removed that cab link, letters like that are as useful as a chocolate teapot if you've already complained/had comms .

send them a letter of claim or get the chargeback done as bankfodder said yesterday.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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