I’ll be sending it. Should I send it to the debt recovery agency, or to Three, or to both? Thanks.

I’m concerned that, even if I settle with Three, the debt recovery agency (to whom they seem to have sold the ‘debt’) will continue to pursue me - even though there is no debt.

Yes, that’s the one.

I referred it to the Communications Ombudsman. What annoys me is that there has been no apology ,or any admittance that the fault lay on their side. They basically tried to extort money from me for a contract I’d already cancelled and then referred me to a debt recovery agency just before Christmas.

Last summer, I was unwise enough to sign up for Three as my internet supplier. It became clear pretty quickly that I was going to have problems with them - router was faulty, as was replacement. I decided to cut my losses and cancel as I was still within the grace period. Some time after I thought I’d cancelled, I received an email from them to say they hadn’t been able to ‘process’ my cancellation, as my ‘personal details’ weren’t correct. When I attempted to get in touch with them to enquire what they needed, I wasn’t able to speak to anyone. Their phone system seems to militate against speaking to ‘real’ people. The first three months of the contract were supposedly free anyway, in the autumn I began to receive demands from them for a service I wasn’t using. I was finally able to ‘speak’ to one of their people via a chat: I explained the situation and they conceded that I should have been issued with a cancellation code and and a free post address to return the router to. I was told that I needn’t worry - I owed nothing and would be issued with my cancellation code asap. (I took screenshots of this conversation, so I still have a record or what happened). No cancellation code arrived: what I did get was yet more demands for varying amounts - there seemed to be no rhyme nor reason as to where these figures came from. Then, just before Christmas, I was informed - by text - that my case had been referred to a debt recovery agency. I got in touch with Citizens’ Advice, who advised me to send a snail mail letter with documentation arguing my case to Three’s complains department, with a copy sent to the debt recovery people, too. This I duly did. Three came back and said they were ‘unable’ to resolve the dispute, but if I paid them £53.00, they’d go away. At this point, I referred the case to the Ombudsman. Yesterday, Three came back, with an offer to issue me with a cancellation code and an address to return the router to. They are prepared to ‘waive’ what they maintain I owe them. They have not apologised. Meantime, I continue to get harassing texts from the debt recovery agency, who evidently haven’t been told my case is with the ombudsman. I would’ve accepted the terms offered before Christmas; now I’m not inclined to and am wondering whether I’d be better advised to let the Ombudsman proceed with the case. I think I’m entitled to some small compensation for all this (entirely unwarranted) hassle. Anyone ever been a similar situation (I know this will apply to british four members only)? If so, what happened?