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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
    • Weaknesses in some banks' security measures for online and mobile banking could leave customers more exposed to scammers, new data from Which? reveals.View the full article
    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Dispute with Three over 2 faulty routers - one not returned - broadband - now referred to Ombudsman.


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Last summer, I was unwise enough to sign up for Three as my internet supplier. 

It became clear pretty quickly that I was going to have problems with them - router was faulty, as was replacement. I decided to cut my losses and cancel as I was still within the grace period. 

Some time after I thought I’d cancelled, I received an email from them to say they hadn’t been able to ‘process’ my cancellation, as my ‘personal details’ weren’t correct.

When I attempted to get in touch with them to enquire what they needed, I wasn’t able to speak to anyone. Their phone system seems to militate against speaking to ‘real’ people. The first three months of the contract were supposedly free anyway,

in the autumn I began to receive demands from them for a service I wasn’t using. I was finally able to ‘speak’ to one of their people via a chat: I explained the situation and they conceded that I should have been issued with a cancellation code and and a free post address to return the router to. I was told that I needn’t worry - I owed nothing and would be issued with my cancellation code asap. 

(I took screenshots of this conversation, so I still have a record or what happened). 

No cancellation code arrived: what I did get was yet more demands for varying amounts - there seemed to be no rhyme nor reason as to where these figures came from. 

Then, just before Christmas, I was informed - by text - that my case had been referred to a debt recovery agency. 

I got in touch with Citizens’ Advice, who advised me to send a snail mail letter with documentation arguing my case to Three’s complains department, with a copy sent to the debt recovery people, too. This I duly did. 


Three came back and said they were ‘unable’ to resolve the dispute, but if I paid them £53.00, they’d go away. 

At this point, I referred the case to the Ombudsman. 

Yesterday, Three came back, with an offer to issue me with a cancellation code and an address to return the router to. They are prepared to ‘waive’ what they maintain I owe them. They have not apologised. 

Meantime, I continue to get harassing texts from the debt recovery agency, who evidently haven’t been told my case is with the ombudsman. 

I would’ve accepted the terms offered before Christmas; now I’m not inclined to and am wondering whether I’d be better advised to let the Ombudsman proceed with the case. I think I’m entitled to some small compensation for all this (entirely unwarranted) hassle. 

Anyone ever been a similar situation (I know this will apply to british four members only)? If so, what happened?

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  • dx100uk changed the title to Dispute with Three over 2 faulty routers - one not returned - broadband - now referred to Ombudsman.

thread title updated

moved to the broadband forum.

which ombudsman have you gone too? as i think only the FOS can attribute compensation?

and even if you now return the router, that shouldn't make any difference to if you get some or not.?

as for the texts, report them to 7726 spam too

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I referred it to the Communications Ombudsman.  

What annoys me is that there has been no apology ,or any admittance that the fault lay on their side.  

They basically tried to extort money from me for a contract I’d already cancelled and then referred me to a debt recovery agency just before Christmas.  

 

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you mean?

WWW.COMMSOMBUDSMAN.ORG

The Communication Ombundsman resolves mobile, broadband and landline disputes. Get in contact today to see how we can help you.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I think that the way to focus their minds on what is happening and also to get you a sensible level of compensation is to begin an action for breach of the data protection act through inaccurate data processing.

Send them a subject access request straight away.

You want everything they've got on you about anything and in any form

We need to go into in more detail but it sounds to me as if it could be worth anything between 250 and about 500

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I’m concerned that, even if I settle  with Three, the debt recovery agency (to whom they seem to have sold the ‘debt’) will continue to pursue me - even though there is no debt.  

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Which is probably why I suggested that you send the subject access request and we can then go on to take further action which should get you a reasonable figure in compensation and also force them to arrange the deletion of everything else which has been shared about you.

Please confirm that you are going to send an SAR

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Send it to Three.

 

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