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    • Hello, welcome to CAG. I've moved your thread to our Retail Loss Prevention subforum for further advice. It sounds as if you may get letters from people like DWF solicitors or a company called Retail Loss Prevention but we always recommend to ignore them. If the police weren't called on the day you aren't going to hear from them. Ask us any questions you want to and keep in touch but I don't think this will go anywhere. Best, HB
    • Hello, firstly thank you for reading this. I know no one wants a long winded back story. So I’ll be breif. I entered a local store to buy some paint (which I did pay for) I am honestly not a bad person or a theif.   Didn’t have a basket or trolly as was on my lunch break. Whilst picking up the three tubs of paint placed some masking tape in my pocket (it was hanging out of so I had every intention to pay) just didn’t have a hand free. Paid for my goods (forgot about the £4.39 masking tape) I’ve got so much going on and im not well at all (like I say no one cares I get that) also have autism so wasn’t thinking particularly like others do maybe (who knows my minds going around and around) I left the store after paying, was pulled back in by security. Asked for the tape which I gave immediately  shook up. Gave them my ID and details. I was given some paper and told to expect a large fine in the post for their time and the tape and sent on my way. my questions are: I hardly ever go out without support so the ban I guess I can’t go there now for anything (their loss) - ok but is my photo going to be all over with my name? how much am I expecting in the post as a fine? I have sent them cash in the post recorded signed for delivery to arrive tomorrow (incident happened today) for my error. Their Address was on the bit of paper. i have read two posts on this page but they were from many many years ago so I hoped for updated advise please? 
    • V important you read lots of BMW threads too !  
    • So should I send them a new SAR and put my date of birth on it? Or do I need to send them some proof? Driving license? 
    • Thanks so much for your help!! I've emailed them, and when they reply saying they can't do it I'll reply and state my rights. I'm so glad I found this forum, and will read all of the posts I can find and help guides available for the future. Really can't thank you enough.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Monday,

landlord texts me asks me to call him,

I do and get told that someone from his mortgage company,

he said they do this every so often and that my house along with 2 others were picked,

so i said they can call Friday.

 

Friday, a gentleman turns up and asks if im aware as to who he is and why he is there,

i told him what landlord said,

and he said not really and explains he working for a company that the mortgage lenders have hired to come and look at the house he shows me ID and tell me the company DMS.

 

I let him in,

I've no reason not to,

he says he has to take pictures of the property to see if the landlord has done anything to it,

im fine with that as

 

 

in the 5 years being here he has done nothing,

lucky had proof which he took and the environmental health report,

 

 

he took pictures and then he explained that he knows the mortgage will not be happy that he has not carried out any work to the house since buying and that a lot of work is needed, he told us to prepare for the worse.

 

Im devastated as we have been trying for a few years to move house in the area,

but no luck,

and the local housing association and council said a court order must be given before they will do anything to help us.

 

Any advice would be really grateful,

 

 

im on edge now,

we have changed the locks 1st thing we did, a

nd have CCTV on the house.

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You can't change locks without landlords permission.

 

I suspect DMS will tell your landlord of what work they require on the house to put it back into a good state of repair. They may be given a time period in which the work has to be done. The landlord should find you alternative accommodation if required to allow the work to be done.

 

If the work is not done i guess repossession could follow, as no doubt the mortgage has terms about keeping the mortgage companies asset in good repair.

 

See the link to Shelter if repossession is started.

 

https://england.shelter.org.uk/housing_advice/repossession/repossession_by_a_landlords_lender

We could do with some help from you.

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You can't change locks without landlords permission.

 

If you have a lease (& thus exclusive possession) you absolutely can, unless the lease specifically prohibits this (& then it becomes a debate as to if this is a reasonable or unreasonable term).

All you need do is replace the original lock(s) leaving no damage at the end of the lease.

 

Personally, when I rented I had a decent LL and was thus happy to have someone who held a spare set of keys.

Those with awful LL's often change the locks if they find the LL letting themselves in with no notice.

 

LL should have a right to inspect with reasonable notice / access for emergency repairs.

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We have no lease as the original estate agents went so landlord took back over and we got a letter saying we are taking back over on house and will call round to sign a new agreement, that's was 4 years ago.

 

Not heard from him since, I doubt he will do any repairs at all as window collapses and he did nowt we had to repair, kitchen flooded nothing, lost appliances etc, toilet leaked I had to pay. A plumber :(

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If the house is unfit to live in, then you speak to Shelter about your situation. They will know all of your housing rights and you might be able to approach the council. I can't see that it is reasonable for a court order to be required for the council to offer fit housing, if you cannot rent somewhere else yourselves.

We could do with some help from you.

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Unfortunately that is the case unless I want to live outside this area, shelter tried to help but they said unless we willing on relocating there is not much they can do.

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You might not have much choice, but to move out of the area. If the landlord refuses to bring the house up to a decent condition, then the mortgage company might well look to repossess and you have no guarantee that the council would then arrange housing where you are.

We could do with some help from you.

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you will get a reposession notice but it will only give you a month at most. Most councils and HA's insist you are not homeless if you vacate just becasue a repossession order has been granted, they make you stay until the matter has been taken to court and you are physically chucked out before they act. This si not waht the law says and can gieb you a bill for the court processa dn the bailiff costs, which is unfair as with it being the council's insistence but they dont pick up the bill.

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And i wonder whether absence of any current tenancy agreement is a problem.

 

 

In the event of a repossession hearing, i understand tenants can attend to ask for a delay of up to 2 months. But if they have no contract with the landlord, i wonder whether the tenants would be recognised ?

 

In this position, i am not sure i would be waiting to be kicked out into emergency accommodation, when the house is apparently not in good condition. I would collecting evidence of the house issues e.g photos and i would be putting pressure on the council. Given there is an election, perhaps the local MP might be keen to show they are helpful with such issues.

We could do with some help from you.

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We have been putting pressure on them, as one of our children has a disability,

 

we are looking to relocate, but we have to think of the schools and partners job, we're they want to put us, would not be ideal for school or getting to work.

 

we are trying to private rent too.

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See what help you can get locally. In most areas they have charities that deal with these issues and quite often Solicitors who can offer some help.

We could do with some help from you.

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Hi

 

1. Did you pay a Deposit and is it Protected?

 

2. If the property has Gas, when was the last Gas Safety inspection carried out by a registered member of the Gas Safety Register? https://www.gassaferegister.co.uk/

 

3. Keep a good record & photographic evidence of all the issues.

 

With Council yes they wait till the legal process is complete and your are basically out the door before they will help and that is as long as they don't class you as intentionally homeless.

 

Now what you can do in the mean time with Council & housing Associations in your area and there is nothing stopping you doing this is put a Housing Application Form into each. (it wont get you immediate housing but at least your application/name is added to there waiting list)

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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No deposit just 8 weeks rent up front.

 

No gas certificate in 3 years.

 

I'm gonna go offices on Monday to see what they can do, as they took us of there list.

 

All rent is paid and up to date as I know not paying it makes us intentionally homeless.

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No deposit just 8 weeks rent up front.

 

No gas certificate in 3 years.

 

I'm gonna go offices on Monday to see what they can do, as they took us of there list.

 

All rent is paid and up to date as I know not paying it makes us intentionally homeless.

 

Your local council should have a department that deals with housing issues e.g safety of tenants, environment issues.

 

Perhaps the way forward is to make the council aware of the current situation and ask them to explain what legal responsibilities they have,

We could do with some help from you.

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Have a look at s36 (5) 6)) of the gas regulations. Where it states...

 

(5) The record referred to in paragraph (3)© above, or a copy thereof, shall be made available upon request and upon reasonable notice for the inspection of any person in lawful occupation of relevant premises who may be affected by the use or operation of any appliance to which the record relates.

 

And

 

(6) Notwithstanding paragraph (5) above, every landlord shall ensure that—

(a) a copy of the record made pursuant to the requirements of paragraph (3)© above is given to each existing tenant of premises to which the record relates within 28 days of the date of the check; and

(b) a copy of the last record made in respect of each appliance or flue is given to any new tenant of premises to which the record relates before that tenant occupies those premises save that, in respect of a tenant whose right to occupy those premises is for a period not exceeding 28 days, a copy of the record may instead be prominently displayed within those premises.

 

These are from the regs regarding new tenancies created after 1st of October 2015. May be of use to you more to follow shortly once I've checked my data...

 

Secondly it maybe if the landlord serves a s21 notice to you without a certificate it may make the notice invalid.. which is good for you bad for them.... more to follow. ..

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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environmental health are involved and so far they just keep sending demands to landlord.

 

Housing association is aware but still in band f and won't give reason why

 

Think you need to get copies of all paperwork off to your local MP and ask them to intervene.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Have a look at s36 (5) 6)) of the gas regulations. Where it states...

 

(5) The record referred to in paragraph (3)© above, or a copy thereof, shall be made available upon request and upon reasonable notice for the inspection of any person in lawful occupation of relevant premises who may be affected by the use or operation of any appliance to which the record relates.

 

And

 

(6) Notwithstanding paragraph (5) above, every landlord shall ensure that—

(a) a copy of the record made pursuant to the requirements of paragraph (3)© above is given to each existing tenant of premises to which the record relates within 28 days of the date of the check; and

(b) a copy of the last record made in respect of each appliance or flue is given to any new tenant of premises to which the record relates before that tenant occupies those premises save that, in respect of a tenant whose right to occupy those premises is for a period not exceeding 28 days, a copy of the record may instead be prominently displayed within those premises.

 

These are from the regs regarding new tenancies created after 1st of October 2015. May be of use to you more to follow shortly once I've checked my data...

 

Secondly it maybe if the landlord serves a s21 notice to you without a certificate it may make the notice invalid.. which is good for you bad for them.... more to follow. ..

 

 

The link to this response can be found here >> http://www.legislation.gov.uk/uksi/1998/2451/regulation/36/made Sorry I could not add the link earlier!

If I have been of any help, please click on my star and leave a note to let me know, thank you.

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