Happy to stick to one thread, purpose of thread in CRA section was to target responses re the Goodwill Adjustment. Lack of response from Caggers to this would indicate it to be at best a very rare occurrence, if used at all. She has been via one mortgage broker who was unable to help. Appears only route at moment is to stay with Barclays. Guess she will need a specialist broker who specialises in those with credible file issues. Arrears have now been paid off - not sure how this will reflect on her credit file.

I have threads elsewhere re a repayment plan (6 months) with Barclays Mortgages during a maternity leave. Arrears now paid, trying to re-mortgage but with great difficulty. Not really advised of dire consequences of this decision, trying to get SAR info but no luck with telephone recordings as yet. Complaint handler appear sympathetic but who knows to what extent. Looked at Which website and they mentioned a Goodwill Adjustment letter which I have never heard of. Intention of this thread was to see if anybody had used this to remove bad markers from their credit files.

Hi, has anybody had direct experience of using a Goodwill Adjustment letter to a creditor to have a bad marker removed from file? Came across this on the Which website Looking to see if it might be worthwhile for a late payment issue where poor advice was given, especially re consequences. All payments quickly made up so no outstanding credit issues. I know this relies on creditor having some empathy which is rare.

Got to find for a really good broker to help. Has anybody on this site got recommendations for a broker or mortgage company that could help. Site team - Would it be worth starting a new thread for this request and if so which section should it be opened in?? Thanks in advance Intend

She has about 33% equity in the property and current mortgage payments are affordable.

Think the increase is due to end of fixed term and switch to SRV. Going to see her later to today to clarify. Hopefully can arrange a remortgage on more favourable terms and pay of the arrears.

Daughter now in tears - just got a letter from Barclays advising mortgage payments increasing by £340 a month. Given the impact of the payment plan on her credit file she is not hopeful of getting a better deal. Assuming it has gone from fixed rate to their SVR. Really need some help.

Paid full amount following end of payment plan and has now taken a Covid 19 payment holiday.

Barclays now stating they are unable to supply transcript of telephone conversation relating to the payment plan due to Covid 19 restrictions. Fear just a stalling tactic. As stated by London 1971 inclined to report them to ICO, but unsure of the benefits to my daughter and whether she or I have the energy to do so. She is very stressed and just wants the matter resolved. I realise this will take a very long time to clear and I am trying to focus on the process rather than the outcome. One step at a time.

Still trying to get to the bottom of this. Her CRA shows the six months of reduced payments as late payments as follows: You have arrears on your account Up to two months late. Lender has argeed to vary payments for a time - 1 Nov 19 to 1 May 2020. The following 6 months entries then shown as: latest 2 entries as 1 month late 4 entries as 2 months late Questions - 1) why recorded as late? and 2) why different length of lateness? The arrangement ended in March 2020 Still unsure of how these agreed late payments SHOULD be reco

ACal1 - have you the exact details of what has been reported by Barclays to the CRAs?

Just come across the BBA/ICO document - Reporting Arrears and Arrangements and Defaults at Credit Reference Agencies. Section 3 might be useful as a way forward. HAs anyone experience of this in dealing with reduced payments?

SAR/GDPR returned - but incomplete. No transcript of telephone conversation. They know it exists but now claiming this is a second request with a 30 day turn round and no staff to access the recordings. More delaying tactics, delayed as wanted a signature/proof letter.

Still unsure how this agreement with the bank should be recorded. Bank literature does not state the exact nature of what they report. Not sure how people can make informed decisions when a lack of information exists. Key to moving forward is: 1- what was reported - on case with this waiting for details. 2 - what should have been reported - for this still unsure - more help/research required. 3 - how then to reduce the impact on credit score - for this I am completely in the dark.

So the credit report should show AP - Arrangement to pay. Will check if that is the case.