Vodafone fraud "change address, order handset" - another identity theft victim

[lvalder]

Hi,

 

I too have fallen victim to not only fraud, but Vodafone's utter incompetence in dealing with the issue. Here is a summary:

 

 

- In October 2014 I went abroad on holidays for 2 weeks.

 

- While I was abroad, someone used my identity to change the home address and contact number on my account.

 

- 2 lines were added to my account, upgraded my monthly tariff from £10.50 to £166 (for 3 lines) and ordered an iPad and 2 iPhones – which Vodafone claim were received and signed by me.

 

- Vodafone suspected fraud on my account and cut my line off while I was away, however later concluded that no fraud had been found on my account.

 

- To cut a long story short: after about 20 calls to the Vodafone helpline, 2 trips to Vodafone stores and countless hours spent trying to solve the problem, my tariff still has not been reverted, and Vodafone claim I owe money.

 

- I have filed a crime report with the Police, and am pursuing matters with consumer groups and in the media.

 

I have never dealt with such a badly organised and dreadful company. Each time I call, I spend an hour bringing someone else up to speed, only to find out (a) that they can't do anything, (b) put me on to a different department or © promise me it's going to be fixed in 48 hours and of course nothing happens.

 

I have been with Vodafone 15 years, and have tried to cancel my contract, but I am not allowed to because of the outstanding balance on my account and the additional £900 I am being asked cancel a contract I never agreed to.

 

Very frustrating!

Edited November 21, 2014 by lvalder

[dx100uk]

We here at CAg have a very successful VodaFone Rep operating here

.

We advise you to follow this method to alert them to your thread:

.

If you'd like any help from Lee, email your details via the Contact us form here (https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&PARTITION_ID=1&CONFIGURATION=1000&COUNTRY=us&LANGUAGE=en)

you MUST PUT the code 'WRT135 - CAG Forum' in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this

Vodafone UK

.

CAG.

[BankFodder]

In the meantime send Vodafone an SAR and get as much info as you can.

Please keep us informed as to what happens. If you are not perfectly satisfied with the outcome then tell us.

[Lee Vodafone Company Rep]

Hi lvalder,

 

Thanks for making me aware of this.

 

So I can look into things further, email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line.

 

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

 

Kind regards,

 

Lee

 

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