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  1. I saw an item for sale that I decided to use my PayPal credit to buy. It had a 4 month 0% interest offer. A few days after buying, I decided I would rather pay the item off in full, and made a payment for the full price. I sent PayPal an email explaining what the payment was for. I then got a reply from PayPal to say they couldn't allocate the payment to the item, as, under financial law, it had to be allocated to the earliest ending 0% offer first. Any balance would then be allocated to the next earliest ending 0% offer, and so on. And, as far as I was concerned, that covered the item I had asked for it to cover. I got my PayPal credit statement last week, and saw that the payment had been allocated to another item I had gotten on 12 months 0% credit and wasn't due to be paid out to July 2022. The balance was allocated as a statement minimum payment. Meaning the item I had wanted is left to be paid off in 3 months, rather than the original 4 months. I contacted PayPal and asked for my payment to be allocated as requested, or by the method they stated. But they have told me that because I had made the payment just a few days after purchase, it wasn't yet on my statement, and so payment couldn't be allocated for it. In other words, the purchase didn't exist until a full month after it was made. I am furious at this. I am pretty sure that the reduced payment time will put me into financial hardship, something I have told PayPal, and which they have ignored. Can someone tell me what my rights are in this case?
  2. Yeah ok. Except my question was, is not offering the same reduced prices to one part of the UK as the rest legal. The delivery aspect is another point altogether. Although I'm pretty sure that being a Prime member I'm entitled to the same delivery services as the rest of the UK. I understand there are "prohibited" items like phone batteries etc. But I'm pretty sure that, unless someone soaks a vinyl record in petrol and sticks a naked flame to it, a vinyl record isn't a delivery hazard.
  3. I've been noticing more and more, that Amazon UK is not making items that are on "special offer" available to customers in Northern Ireland. But when the price goes back up again, they become available to order. I'm a record collector and a member of a "cheap vinyl records" group on Facebook. Almost every day a list of reduced price records on Amazon is posted. And all the items reduced to "desirable" prices "cannot be delivered" to my address. I've taken this up on several occasions with Amazon, but get brushed off with excuses like "theres an issue with our system. Try again later." (I did, there wasn't) or (my favourite) "your government has an agreement with Amazon not to deliver certain items to your country". Last time they couldn't give me a reason and credited £10 to my account as a "gesture of goodwill". This particular record was reduced to £8.80 this morning, and couldn't be delivered to my address. Its back up to £17.42 now, and I can buy as many as I like. So is this legal, not including one area in the UK in special offers, but taking our money when the same items are back to full price again?
  4. I had my PIP assessment in July 2018 and was award 0 points across the board. Fast forward to my tribunal on Tuesday. I was able to submit all my medical evidence, present my version of the assessment, and today received the decision to award me standard rate of living and mobility for 4 years from the original decision. I missed the top rate living by 4 points, mobility by 2 points. I now have, as I see it, 2 options: appeal the tribunal decision, or refuse the decision altogether, and reapply immediately. But is there a third option? The reason I ask, is that my award was backdated to the date of the original decison and since then my conditions have changed. For instance, I now have to wear surgical braces permanently on both feet/ankles, and I need to have surgery to repair a 2cm tear in my shoulder muscle, dating back almost 8 years, and which has caused arthritis in the shoulder. Pain, and stiffness of the shoulder, arm, wrist, and hand were all taken into account on the original, and subsequent, decision. And they are just the two most important changes. can I ask for a reassessment based on these changes? If not, is there any other recourse I can take?
  5. Yeah I've since come across others who have had the same issue. Interesting as well that the text came from Royal Mail with no associated phone number. No. Thanks for pointing me in that direction. Luckily I haven't had to do that. A couple of the packages I've been expecting turned up today. And those outstanding have either a different tracking number, which were included on the relevant shipping email, or haven't been shipped yet. I have been waiting on a couple of usb cables coming from China (Gearbest) and they don't have GB tracking numbers.
  6. I got a text message from Royal Mail last Thursday to say they would be delivering a package to me that day. I was out with my wife all day, and got another message later that day to say the package had been delivered to me or a "neighbour". When we arrived home, no card had been left by RM, so my wife checked with all our neighbours to se who it had been left with. But it hadn't been left with any of them. The text message also had a tracking number, and when I checked the RM tracking site it just said "The system is currently unable to confirm the status of your item with reference WJ915772456GB . Please try again later". 4 days later, it is still showing the same message. And to make matters worse, I have no idea who the package was from, but I am expecting several deliveries. I have trawled RM's website looking for a number to ring to report this, but every option I select invariably just returns to the original page. CAn any of you suggest a number for me to call to report this? I live in the Belfast area. Now, an aside to the original problem, I also got a text the same day from the RM number, to say "There is an item waiting to be confirmed by Michael" (ie me), which goes on to impy that I had won a prize in RM's annual Currys prize draw. It includes a website address to go to to claim the prize. Now I'm no dozer, as we say here, and I know its a [problem]. But is it possible the 2 incidents may be linked? The first to give the impression that there was a package for me, the second to imply the package is a prize which I have to visit a website to claim? Its the time of year when almost every household in the country is expecting some sort of package in the run up to Christmas, so would be a fairly easy [problem] to pull. I'm not even impressed by the use of my name an mobile number, as I'm bound to have had these stolen in a security breach at sometime or other. If there is a genuine package, I know its highly likely that I'll never receive it now. But I need to know where its from so I can let the sender know asap.
  7. Just a quick update to close the topic. I submitted the a for a statutory reconsideration, as advised. And a couple of days ago I received a letter saying I would no longer be required to repay the amount overpaid "due to a change in circumstances". The letter doesn't say what the change in my circumstances is. So its a win on that front. However, it is pathetic that they can't, or aren't allowed to, admit they were responsible for the events which led to the overpayment in the first place. Many thanks to everyone who responded to the original post.
  8. I told the guy I was speaking to that I would have had no problem with the overpayment, only the original letter was worded in such a way that I was the one who had caused it by not supplying the information. If they apologised and said that it had happened due to an error on their behalf that would have been fine. And I would have had no problem discussing a payment reschedule. But again, that was imposed on me on their terms, and without waiting to see if the reconsideration was successful. Riding roughshod over the vulnerable in society as usual.
  9. I got a letter a few weeks ago to say I have been overpaid ESA by £68 and that it had to be repaid. The letter stated that this was due to a change in my occupational pension in April last year, which they weren't made aware of until September last year. That all sounds pretty reasonable. Until you know the full story. So I was pensioned off from my job in the Northern Ireland Civil Service (NICS) due to ill health (life changing injuries in a motorcycle accident to be precise) and I get a monthly pension from the NICS. If a payrise is given to staff at my grade, my pension increases pro rata. And as my pension is below the ESA threshold, I get ESA to make up the difference. Each time thsi happens, and as both pension and ESA are paid by NICS departments, ESA find out about this before me, and send me a letter asking either for the details of the rise, or if I haven't yet gotten the rise, permission to contact my pension provider to get the details. And that is what happened last year. ESA wrote to me in May last year asking for details of a rise in my pension I wasn't yet aware of. So I wrote back to them giving permission for them to contact my pension provider to get the details. And the matter was then out of my hands. Then fast forward to mid -August this year when I was informed of the overpayment. I rang ESA to find out what had happened to create the overpayment. The young guy I spoke to told me that, after they had gotten my permission to contact my pension provider in May, they received the information from the pension provider in June. It then sat in a pile and wasn't actioned until September. He went on to tell me to ask for a mandatory reconsideration (yeah, one of those with a success rate of about 0%). So I rang the relevant team and asked for this reconsideration 2 weeks ago. Then I received a letter from them yesterday to say they were scheduling the repayment at £11-odds a week until its paid off. I also received a text from them to say they had received the reconsideration request and they will inform me of their decision in due course. And another letter arrived today from their debt recovery team to say they will be taking the repayments from my benefit. So thats where we're at now. I'm sorry for making this so long-winded but I wanted to include as much information about it as possible. However, I feel that this is totally unfair as the overpayment wouldn't have occurred only for their inaction. Is there anything I can do about this to have the overpayment written off, or at least scheduled that they're not taking a 3rd of my weekly benefit at a time?
  10. Thanks guys. Yeah it is cdw and sli. But Alamo themselves state that these are not compulsary and that it is fine with the basic insurance. But I've been recommended to check out a company called questor. I've got a quote for annual full insurance, including cdw an sli, for 2 drivers, for £52-odds. So I'm gonna go with that to be safe.
  11. I'm not sure if this should be in here. If not feel free to move it to its proper home. Okay, so we're going on holiday to the US in a couple of months, flying with Virgin Holidays. We've also hired a car for the duration of the holiday. I was on with Virgin yesterday about airport assistance and the rep I spoke to told me that the car hire doesn't include insurance, and if I can't show the hire company, Alamo, that I have valid insurance then they will charge me for it when I get there. I see there are companies here which provide international car hire insurance for an nth of what the hire companies charge. But before I take it out, will it be deemed valid by the hire company? I know they want you to take their insurance so they get the commission.
  12. And thank you for all your advice. I wouldn't have known even how to begin the negotiations without it.
  13. Okay so this is what is happening - I spoke to CDA. They were shocked that the repair should've failed so soon. They said that normally they would repair the fridge again foc. However, once the gas leaks for a second time (it is the gas leaking which causes the compressor to burn out) it cannot be regassed again. Not good. However, and this was very unexpected, we were offered a brand new f/f, the newer model of the broken one, with a discount of almost £600 (£799 as opposed to around £1380), with free delivery. This also covers the loss of the food. After checking other brands with similar features, this sems to be a very competitive price. So we're happy enough to go with that. And well done to CDA for going, we believe, above and beyond to get the matter sorted out.
  14. Yeah it was CDA (the manufacturer) themselves who did the repair and a new part (compressor not inverter as I previously said), was fitted. That was in July last year.
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