Thanks very much .

Thanks again all for your response. There is nothing on my credit file and I have not written to them other than sending the prove it letter. Once I got the response to that letter and seen the strange address and phone number I thought that was my proof of misidentification so I have ignored them since 17th may this year. Last call I got from Lowell was yesterday 12/9/2023 and again I told them it's a mistake. On the Lowell letters there is the original company name BT PLC plus the original account number, I have contacted BT online and they say that account number does not exist. M y wife then phoned BT ( because I am deaf ) and they also said that account number does not exist. I have reported them to the ombudsman and they told me to report them to the CSA., not done that as yet. I was reading the SAR template on here , and was wondering about this part ( If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return however, you are not entitled to impose any formality upon me or to require that I complete any particular form or template before you comply with your statutory duty. ) What information do I give them? and do I use the Lowell letters account number on the template? excuse my ignorance on these matters and thanks again for all your help

Thanks for the response. No payment summary just . application address which I don't recognise agreement start date 27th July 2012 tariff description landline number (not recognised by me) disconnection date December 2012 disconnection reason - customer terminated early termination fee 267.48 default date and balance 30th April 2013 321.00 no credit agreement required They also say that they have requested a copy statement of the account from the original creditor. They could not obtain that document as the debt is to old apparently. I cannot see that any of this is proof that the debt belongs to me even if it did. As I said the address and phone number have never been in my name and I have never had an account with BT PLC. I can't think of any way to prove them wrong other than my address has not changed for 40 years. Do I just ignore them from now on ? or is there a way to stop the harassment?

Hello, looking for some advice please. I have received several letters and phone calls over a period of about 2 years from Lowell financial, they all relate to a debt that is nothing to do with me. I have explained this to them many times but now I just ignore them. I sent them a prove it letter (which I now think was a mistake) and they replied with the original account number , an address and phone number that has never belonged to me. The debt is with BT PLC ( 267.48) early termination charge from December 2012. They go on to say due to the retention period for BT PLC and age of the account we are unable to obtain your document , we apologise for any in convenience caused. Based on the information provided , we consider the balance to be valid and owing. I have lived at my current address since 1983 and never had an account with BT PLC. I don't understand where they got my name , current address and phone number. Are these people allowed to just pick a name and harass that person. They just keep sending letters and phoning me. I just want them to stop any advice will be gratefully received, thanks.