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    • You can easily argue your case with no sign on the nearest parking sign
    • Same issue got a fine yesterday for parking in suspended bay which was ending at 6:30 yesterday, next thing I see a fine 15 minutes before it. The sign was obstructed 
    • Hi all, an update on the case as the deadline for filing the WS is tomorrow i.e., 14 days before the hearing date: 7th June. Evri have emailed their WS today to the court and to myself. Attached pdf of their WS - I have redacted personal information and left any redactions/highlights by Evri. In the main: The WS is signed by George Wood. Evri have stated the claim value that I am seeking to recover is £931.79 including £70 court fees, and am putting me to strict proof as to the value of the claim. Evri's have accepted that the parcel is lost but there is no contract between Evri and myself, and that the contract is with myself and Packlink They have provided a copy of the eBay Powered By Packlink Terms and Conditions (T&Cs) to support their argument the contractual relationship is between myself and Packlink, highlighting clause 3a, e, g of these T&Cs. They further highlight clause 14 of the T&Cs which states that Packlink's liability is limited to £25 unless enhanced compensation has been chosen. They have contacted Packlink who informed them that I had been in contact with Packlink and raised a claim with Packlink and the claim had been paid accordingly i.e., £25 in line with the T&Cs and the compensated postage costs of £4.82. They believe this is clear evidence that my contract is with Packlink and should therefore cease the claim against Evri. Evri also cite Clause 23 of the pre-exiting commercial agreement between the Defendant and Packlink, which states:  ‘Contracts (Rights of Third Parties) Act 1999 A person who is not a party to this Agreement shall have no rights under the Contracts (Right of Third Parties) Act 1999 to rely upon or enforce any term of this Agreement provided that this does not affect any right or remedy of the third party which exists or is available apart from that Act.’ This means that the Claimant cannot enforce third party rights under the Contract (Rights of Third Parties) Act 1999 and instead should cease this claim and raise a dispute with the correct party.   Having read Evri's WS and considered the main points above, I have made these observations: Evri have not seen/read my WS (sent by post and by email) as they would have recognised the claim value is over £1000 as it includes court fees, trial fees, postage costs and interests, and there is a complete breakdown of the different costs and evidence. Evri accepts the parcel is lost after it entered their delivery network - again, this is in my WS and is not an issue in dispute. Evri mentions the £25 and £4.82 paid by Packlink - Again, had they read the WS, they would have realised this is not an issue in dispute. Furthermore to the eBay Powered By Packlink T&Cs that Evri is referring to, Clauses 3b and c of the T&Cs states:  (b)   Packlink is a package dispatch search engine that acts as an intermediary between its Users and Transport Agencies. Through the Website, Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line. (c)  Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency   This supports the view that once a user (i.e, myself) selects a transport agency (i.e Evri) that best suits the user's needs, the user (i.e, myself) enters into a contract with the chosen transport agency (i.e, myself). Therefore, under the T&Cs, there is a contract between myself and Evri. Evri cites their pre-existing agreement with Packlink and that I cannot enforce 3rd party rights under the 1999 Act. Evri has not provided a copy of this contract, and furthermore, my point above explains that the T&Cs clearly explains I have entered into a contract when i chose Evri to deliver my parcel.  As explained in my WS, i am the non-gratuitous beneficiary as my payment for Evri's delivery service through Packlink is the sole reason for the principal contract coming into existence. Clearly Evri have not read by WS as the above is all clearly explained in there.   I am going to respond to Evri's email by stating that I have already sent my WS to them by post/email and attach the email that sent on the weekend to them containing my WS. However, before i do that, If there is anything additional I should further add to the email, please do let me know. Thanks. Evri Witness Statement Redacted v1 compressed.pdf
    • Thank you. I will get on to the SAR request. I am not sure now who the DCA are - I have a feeling it might be the ACI group but will try to pull back the letter they wrote from her to see and update with that once I have it. She queried it initially with 118 118 when she received the default notice I think. Thanks again - your help and support is much appreciated and I will talk to her about stopping her payments at the weekend.
    • you should email contact OCMC immediately and say you want an in person hearing.   stupid to not
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sonic Direct - Faulty Washing machine wanting me to pay for new delivery


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I bought a washing machine on boxing days sales from sonicdirect.co.uk it was delivered a few days later

and found to have a faulty door - which kept on locking after the wash cycle.

 

spoke to sonic who asked me to ring samsung.

..rang them and got a RMA number.

 

Rang sonic and they wanted ME to bring back the washing machine,

when it was them that had delivered it in the first place!!!!

 

Went to the store to the store when the sales lady fobbed me off suggesting I buy another washing machine and 'top it up' with extra funds to buy the new machine.

I said i want the same washing machine and suddenly ALL of this make are SOLD OUT!!!

 

Luckily they had a new delivery coming in but they wanted me to PAY for having a replacement washing machine delivered

- why should i pay if the machine they delievered in the place was faulty!

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correct.

 

how did you pay by the way...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Amy,

 

Your contract is with Sonic and they had no right to suggest you contact Samsung. It is Sonic's responsibility to sort this out.

 

They should promptly supply a new machine or arrange a proper repair.

 

If they fail to do this, you should reject the machine by writing them a letter and demand a full refund.

 

If they fail to respond properly, you can sue them for your money back and name the Credit Card Co as co-defendant.

 

You can also tell the CC Co about this and get them to intervene to try to have the matter resolved more quickly.

 

:-)

We could do with some help from you

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Sonic fobbed me off then by telling me to phone Samsung and get it sorted out myself!

 

Then the Sonic sales lady had the nerve to say "I won't charge you £15 delivery for the new machine...."

 

Like WTF! you delivered a faulty machine and your wanting delivery charges again!

 

Hi Amy,

 

Your contract is with Sonic and they had no right to suggest you contact Samsung. It is Sonic's responsibility to sort this out.

 

They should promptly supply a new machine or arrange a proper repair.

 

If they fail to do this, you should reject the machine by writing them a letter and demand a full refund.

 

If they fail to respond properly, you can sue them for your money back and name the Credit Card Co as co-defendant.

 

You can also tell the CC Co about this and get them to intervene to try to have the matter resolved more quickly.

 

:-)

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How does protection with a debit card work via chargeback...how would one go about claiming a refund for say a servive not provided as promised...say for example my friend paid £100 to a driving school who have a try before you buy feature, where they promised her to provide 5 pupils...but they did not live upto that promise...can she claim that money back via a charge back?

 

You also have protection with a debit card via chargeback
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Hi Amy,

 

You need to speak to Sonic and tell them you have taken advice and now know it is Sonic's responsibility to sort this and nothing at all to do with Samsung, with whom you have no contract. Your rights are protected by the Sale of Goods Act or SOGA.

 

Tell them you require that they replace the machine within 7 days or you will formally reject it and seek a full refund, using a Credit Card or Debit Card chargeback.

 

:-)

Edited by slick132

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Good point Rebel.

 

Don't speak to Sonic - use letter or email contact only, so you have a paper trail.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Hi AmySpencer7

 

I would sincerely apologise for any confusion that may have been caused as a result of your faulty appliance. I have briefly looked into your order and can see that we have indeed exchanged the unit for you as you requested. I would welcome the opportunity to talk to you regarding the matter as your posted comments seem contrary to the information I have. Please feel free to contact me at your convenience and ask for Robert – The General Manager.

 

 

 

Rob Mucha

General Manager

Sonic Megastore Ltd

Ingleby Road | Bradford | West Yorkshire | BD8 9AN

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