Hi AmySpencer7 I would sincerely apologise for any confusion that may have been caused as a result of your faulty appliance. I have briefly looked into your order and can see that we have indeed exchanged the unit for you as you requested. I would welcome the opportunity to talk to you regarding the matter as your posted comments seem contrary to the information I have. Please feel free to contact me at your convenience and ask for Robert – The General Manager. Rob Mucha General Manager Sonic Megastore Ltd Ingleby Road | Bradford | West Yorkshire | BD8 9AN