Power Surge leading to damage, loss of basic amenities for 24 hours.

[techno20]

We were home on Tuesday of this week and suddenly smoke came from some of our appliances. We turned off the electric and called Northern Powergrid who came out to investigate. It turns out that there was a fault, that lead to 2x as much voltage coming through. We were told by the engineers that if we weren't home, there was a chance the fault would have burned the house down - hearing this caused distress.

They did repairs outside our house during the evening, leaving us with no electricity and they needed access to our garage so my son had to stay up.

Work continued outside on Wednesday but we had a generator providing electricity to the house.

A number of appliances were no longer working including the router, Sky box, boiler, kettle and air fryer. We had no hot water, no internet and no TV. We received the letter I've attached on the evening of the incident.

#We called the number on the letter to tell them about the damage, they came to look at the boiler and they thought they'd fixed it however we still had no hot water and they had to come again on Thursday. They asked us to send receipts for some of the appliances that were damaged however we still haven't received response or payment to replace them.

Do we have any legal rights to claim compensation for every thing damaged? What about for the inconvenience of no hot water for 48 hours?

Any advice on next steps?

Power-compressed.pdf

[dx100uk]

you most certainly have a claim for the damaged appliances, id also check everything that was plugged in (on or off at the socket) or directly connected like cookers etc, that they still work.

their insurance company will deal with everything.

i dont think you'll get anything for loss of hot water  - though you could ask for a goodwill inconvenience gesture of goodwill payment. 

[unclebulgaria67]

Have you checked your Home Insurance ?

Might be worth speaking to your Insurers to check what cover you have.

Home Insurance may be new for old, whereas the power company only compensate based on current value as old item.