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techno20

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  1. We were home on Tuesday of this week and suddenly smoke came from some of our appliances. We turned off the electric and called Northern Powergrid who came out to investigate. It turns out that there was a fault, that lead to 2x as much voltage coming through. We were told by the engineers that if we weren't home, there was a chance the fault would have burned the house down - hearing this caused distress. They did repairs outside our house during the evening, leaving us with no electricity and they needed access to our garage so my son had to stay up. Work continued outside on Wednesday but we had a generator providing electricity to the house. A number of appliances were no longer working including the router, Sky box, boiler, kettle and air fryer. We had no hot water, no internet and no TV. We received the letter I've attached on the evening of the incident. #We called the number on the letter to tell them about the damage, they came to look at the boiler and they thought they'd fixed it however we still had no hot water and they had to come again on Thursday. They asked us to send receipts for some of the appliances that were damaged however we still haven't received response or payment to replace them. Do we have any legal rights to claim compensation for every thing damaged? What about for the inconvenience of no hot water for 48 hours? Any advice on next steps? Power-compressed.pdf
  2. Yes indeed. On all the above. Thank you very much for your help!
  3. Great news. They've offerred to settle at £520 via the platform. Assuming I should accept this offer? Thank you very much for your help!
  4. Hi Kyosanto, Still not received any response from the above. Any recommendations on next steps?
  5. Thanks Kyosanto. I gave 10 business days on 8th so we are on day 7 of that currently. Will send a chaser now.
  6. I sent across on March 8th. I've still not received any reply. Should I send a follow up next Monday or go straight to complaining?
  7. Thanks Kyosanto. I am waiting for the payment to clear tomorrow and then I'll send the email. I'll let you know how I get on.
  8. Thanks for the update. I bought the ticket all as part of one PNR through Virgin Atlantic I believe. I bought the flight from Manchester to Boston and another flight from Washington to Manchester. What would you recommend I send to them? Also, when? Should I sort the expenses first and then send or?
  9. Hello, After a few months I finally received a reply from AirFrance, on behalf of Delta Do you think it's worth continuing to pursue or should I just push to get the hotel expense back (£205) Dear XXX, Thank you for your e-mail dated October 27th, 2022, regarding inconvenience caused to you on DLXXX from New York to Boston. We regret to note that you were unable to travel as planned and please accept our sincere apology. Please allow us to inform you that as Delta is a non-EU/EEA based airline, this regulation does not apply when departing from an airport not located in the EU/EEA. Since this flight departed from New York(Non-EU) zone, the right to compensation under EC Regulation 261/2004 does not exist. Therefore, we must respectfully deny your request for compensation. Furthermore, to provide you the reimbursement of the additional expenses, we would require the bank details. Hence, In order to assist you further please provide us the mandatory complete details of your bank account. 1. Name of the bank 2. Name of the account holder 3. City where the account is held 4. IBAN (ex: IBAN GBXX XXXX XXXX XXXX XX ) 5. BIC/Swift code Please be so kind as to contact us again by clicking on the “Reply” button function of your e-mail quoting your reference C-XXXXX. Upon receiving a reply from you, I shall respond at the earliest. Best regards, Sachin Singh Pundir Air France KLM Customer Care Assistant
  10. Hello all, I bought a flight from Virgin Atlantic for Manchester to Boston via NYC, which arrived 12 hours late at the final destination (Boston) due to a cancelled connecting Delta codeshare flight. What are my options for compensation? The first leg was operated by Virgin and arrived roughly on time at JFK. I received a message once landing from Virgin to say that my connecting flight (JFK to Boston at 10PM VS4611) had been cancelled and that they were rebooking me, followed by a message to say I had been rebooked on a flight for the following morning at 9.50AM local time (DL5595). I arrived in Boston at 10.46AM, almost 12 hours after my original arrival time of 11PM the previous evening. I was given 2 reasons for the delay - weather and air traffic control. I went to claim compensation but Virgin says to get in touch with the operating airline (Delta in this case) - what should I do? Is this worth pursusing or is it a lost cause?
  11. Look to be part of Cabot - Wescot WWW.CABOTCM.COM Wescot is a Debt Collection Agency and we’re authorised and regulated by the Financial Conduct Authority. So we should ignore?
  12. Hi dx, Hope you're well. Happy New Year. We have received the attached from Idem Services (No CCA), who appear to have given up and are selling to Wescot Credit Services. Do we file away and then request the CCA from Wescot again once they get in touch? Thanks again for all your help on this. You've really helped my parents get their finances back under control. Idem_Finances_Letter-compressed(1).pdf
  13. Thanks dx. 1. I've checked Experian, Equifax and TransUnion, and they don't show up on any. All debts were defaulted on in 2013. Should we not mention them? 2. Ok great. Is it only a letter of claim that we should be looking for in terms of 'get nasty'?
  14. Hello, Firstly, thanks again for all the help. We have not made a monthly payment to Link for the accounts they have produced a CCA for since July, we've received emails and texts to get in touch, but we've ignored correspondence and blocked numbers. I have two questions: 1. My parents are looking to remortgage the house and have been asked by mortgage provides about their expenditure, debts etc… would you mention all the outstanding debts, only the ones that have produced CCAs or none since we are not repaying anything atm? 2. Should we now make Link a very low F&F settlement offer for the debts they have produced a CCA for after 4 month of not paying or wait a couple of months longer and continue paying nothing?
  15. Thanks both. You're right Dx, although I'm a little unclear when action will be required on debts link have produced the CCA for as we have stopped paying. I guess if they threaten court action? The plan right now is to wait another couple of months without paying and see if they agree to write off the debt. If not, fire a low F&F settlement offer towards the end of the year.
  16. Hi DX, My Mum received the following text message from Link today regarding the account they have CCA for: Hello, it's Link. We need to speak with you regarding your account. Please click https://ems.ese.pm/Link to access your account and make a payment, or call our 24/7 IVR payment line on 01332921590. Alternatively please call us on 02920 858711 speak to a member of our team quoting reference XXXXX Should we ignore? Also, got the following from IDEM, a DCA without a CCA. Should we also ignore? Hello X, please call Idem Servicing on 0800 046 5911 reference XXXXX. This is important and not a sales/marketing message. Is it worth shooting off a 'prove the debt' type letter to IDEM or should just ignore totally?
  17. Today is the day we would normally pay Link the £5. Should we send £5 as normal, to send £1 or to send nothing? We have had mixed communications from Link. Still no response to the debt in the name of my Mother No further response to the debt in my Dad's name that they had the CCA for We have received a response for a debt in my Dad's name that they don't have a CCA for, in effect saying the account is on hold for 30 days as they are awaiting documents from us. What should we do?
  18. Great idea. How about something like this with a print out of the letter. Should be black out the amount / reference number on the cap1 letter?: Dear Sir or Madam Account No/Reference No: XXXXXXXX Further to my recent letter, I continue to experience extreme financial hardship. I enclose an example of how the other debt owners have responded. You are the only debt owner to continue to demand continued payment. Please can you think hard again regarding the status of my debt given my severe financial hardship and illness? My continued high debt level may have a serious effect on my physical and mental wellbeing. I would therefore be grateful if you would seriously consider this request for the debt to be written off. I would appreciate any help you can offer me right now. Yours faithfully,
  19. We've had some wonderful news from Cap1 - they have agreed to write off the debt. See attached. The only slight concern is how it may impact their credit score as they've mentioned marking it as partially settled to credit reference agencies. Will it impact my parent's credit score given it defaulted over 6 years ago? Any further action required? Link have sent another letter, see attached. Is the best strategy still to ignore? We're currently telling them we will only discuss in writing when they ring - should we continue with this strategy or do something different? Thank you again for all your help. You've really helped to make a significant improvement to my parent's financial wellbeing. Link-July-27.pdfCap-1-Write-Off.pdf
  20. We are currently paying £5 pcm to link and Cap1. My plan, if we have not heard anything in the next 2 weeks, is to send the offer of £250 to pay it all off. What do you think?
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