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    • If it is MCB    National Fraud Database Members | Preventing Fraud Losses | Cifas WWW.CIFAS.ORG.UK A range of organisations use the National Fraud Database to share data on confirmed fraud cases, preventing over £1 billion in fraud losses every year.   They are on the register  
    • Hi @LilMissM   I guess you could call me our resident CIFAS Specialist - Personally have been through all of what you have and now have come out the other side when my marker fell off in May 2023. For a start Monzo may close your account but as I had a Marker for App Fraud (Vodafone ended up making a whole hoohah of the account I had with them) - I was with them and still am from Oct 2017 till today. And not once did they close my account. I actually spoke to a couple of current account providers at the time that I had accounts with - Nationwide and Barclays - Told them what was going on and provided all the evidence to them. They advised they may do so but it was highly unlikely now that they understood why it happened and what I was doing to fight it.    Anyway - On to your marker. MCB is My Community Bank?  I can say to you that on experience that On Monday you can be on top of the world then on Tuesday you whole life changes in a flash of an eye. Suddenly you cant pay your bills, Work isnt feasible and you are left with no other choice but to scrape by.  If this has happened to you, then join the club.  - Why is this important? Well Financial institutions get one whiff of potential fraud and you are guilty without a chance to respond. You found out the hard way   If it sounds like I'm waffling, I'm not - Its important to your issue. They have deemed you guilty by the fact that no payments have been made and potentially entered into a loan agreement knowing looking not to pay (Although thats how it may appear, there will always be factors against that)    First off - Questions - What Category of Marker do you have? If unsure, check my signature for a Credit File Guide which will tell you all you need to know about what Categories apply.  - When did you raise the complaint? They will have 8 weeks to respond. More on this in a mo.  - Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan?   My next suggestions, Send this complaint to the CEOs office - CEOEMAIL.COM Let them make the decision as per the Complaint Procedure. Then if they refuse to remove the marker. take it to the FOS who can force the company to remove it if found in favour.  Some companies do need a slap or 2 once in a while to bring them down a peg. You could be looking at this right now.   
    • Other case law relied upon " On other record of reasons "
    • Page 2 – document 10 and 11 – you should include the fact that it is a Law reform commission report. Best to give it its full name if you can I suggest that you move paragraph 10 up to the first position – paragraph 5 and move everything down. I think other than that – it is good to go. I suggest you don't bother to do any more drafts. Simply rearrange the paragraphs as I suggested above then the title of the documents that you are relying on in the index page. Send it off and post your final version here so that everybody can see. I'm sorry about the delay. Thanks for reminding me
    • I have recently found myself in financial difficulties and with the help of forum members in another thread regarding this, I think I can get myself sorted. My query here is how to deal with a Cifas marker that has been logged against me by one of my creditors for "evasion of payment". Admittedly yes I did get a £5000 loan with them and have not paid any payment but at the start of the year, which is when the loan landed, I realised I was going to be struggling to repay that and other debts and I contacted MCB to ask if there was any way I could extend the loan from 24 months to 36 months. I explained my situation and that I was going with a DMP and asked them if they could help me with this. They did not reply. I then emailed them again a month later explaining that my DMP was going ahead and could they confirm that the direct debit was indeed cancelled. Again, they did not reply. The DMP fell apart and so did everything else thereafter. My bank withdrew my overdraft and said I could not stay with them (I thought initially that it was because of the DMP) so I opened another account (Starling) and set up all my direct debits etc with the new bank. A month into being with the new bank, they contacted me and said they were closing my account in three months. So I started applying for other basic accounts and every single one of them either refused or revoked.  Through the help in the other thread, I requested a SAR from Cifas and discovered that I have this marker against my name for "evasion of payment". I have logged a complaint with MCB on the advice of other forum members, but my query really is do you think the marker is fair given that I did ask them for help and I did explain that I was going to be struggling financially to repay the loan over the original two years, and is there any way that I can get it removed? I fully admit that I have yet to make a payment to them and I suppose in my naivety and panic I thought if I emailed them early on they could extend the loan and help me out, but they didn't even reply  I did manage to open an account with Monzo before the marker was in place, but I am very concerned that if Monzo do what Starling did, I will have no bank account to pay my bills or get my wages paid into.  Realistically based on the information I have given here, what do you think my chances are of getting this marker removed? Any help/advice on this would be greatly appreciated x
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Help with Mackenzie Hall Court Forms issued


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It's always best to avoid court IF an agreement can be reached and IF/ONCE you are happy with the figures. Or costs may increase.

 

However, so as not tio let them win by default you must adhere to the dates (service + 14 days to acknowledge, + 14 days to submit defence).

 

But you can continue on both paths (defending in full but with a view to negotiating a settlement before court). During the process you should be able to establish the right figures.

 

The DN - you said you may have received this by e-mail. Do you have a copy?

 

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So do think it would be best to try & sort an arrangement with mac hall directly if they will withdraw from court?

 

If I were in your position, I would ask for a breakdown calculation and statement confirming the amount being claimed. If it is shown to be correct, then I would try to negotiate a repayment arrangement, provided they withdrew the court claim. If they did not withdraw the claim, then if I could not pay the full amount within 30 days of any CCJ, then I would request to pay by instalments.

 

This is a fairly recent debt that you have, with the loan being taken out after April 2007. Therefore it would be fairly difficult to defend. They would pretty much just have to evidence the debt being owed by you and they would gain judgement. At some point you will have to make payments. In my eyes it a case of whether you try to avoid the CCJ by negotiating repayment/withdrawal of court claim or accept getting a CCJ, with payment made by instalments.

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Right I've spoken to them are they are willing to let me pay over 4 months but no longer. I asked if this would mean they would stop court proceedings and he said yes, it would be put on hold & then if the balance was cleared in the 4 months it would be marked as settled on credit file. At this moment in time I can't quite see how I can physically afford this but I'm going to try & get some help to avoid the ccj. What do you think? Thank you in advance

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Do NOT agree to anything until you get proof fromt he courts that the court action has stopped. MH are well known for saying one thing, then letting the claim go through so they get default judgement. This means that you have no way to get a set aside and they then ask for enforcement orders. It's easy money for them.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Do NOT agree to anything until you get proof fromt he courts that the court action has stopped. MH are well known for saying one thing, then letting the claim go through so they get default judgement. This means that you have no way to get a set aside and they then ask for enforcement orders. It's easy money for them.

 

Agree. Get it in writing from Mac Hall first. If 4 months would be a struggle, then ask Mac Hall for a longer period. Make sure MH also confirm that that the court claim will be stopped.

 

Think about how paying MH will affect any other financial commitments that you have. You don't want to agree to something which ends up causing you more difficulty, than having one CCJ which are then repay by instalments.

We could do with some help from you.

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Also make sure you respond to the claim form otherwise they will get a dedault judgement that way.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Ive spoke to MH again and they have said if I pay over 4 months no further action will be taken, however the payments they are asking for still include solicitor fees and court fee? Is this correct? They said that they give 120 days for payment not 30 as it is in there best interest to stop any further action also? Although I feel they are telling me what I want to hear I am still dubious!? They said as soon as I have made first payment they will send me an arrangement agreement however I would like this before I make payment. I have to make the first payment before end of April which isn't a problem, however I was then told If i didn't the arrangement would be in default!?

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Make a first payment and then see whether they deliver on what they have said.

 

The Solicitors fee is only relevant to the preparation of the court claim. Yes you would have to pay a reasonable amount for this and the court claim fee.

 

If you don't want to accept what MH are offering, then accept the CCJ and ask to pay by instalments.

We could do with some help from you.

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Have you recieved court forms? If so, treat it as if the claim is still going ahead. Do NOT believe mucky hall. Contact the courts for updates. Mh will lie through their teeth to get a default judgement, which is exactly what is happening here.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Ok so do I make first installment and then still follow up through court?

 

Yes make the first instalment, but still ackowledge the claim form, otherwise they will get a default CCJ, as the court will do that automatically. You can acknowledge the court claim online and enter that you will defend in full, as debt is being negotiated with MH to avoid wasting the courts time.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Yep. You need to make sure you abide by the rules for the claim form. DOnt let MH trick you into not filling it in. You will also need to file a full defense to force MH's hand.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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File a full defence? I appreciate your help with this. Made first payment today for the amount that was requested. Still not received email outlining arrangement however I will chase this up. They did tell me I didn't need to do anything with forms, however I am taking your advice and submit these tomorrow. If I register online I do not need to submit by post is this correct? Is there anything I should include when doing this? If I carry this out will this still avoid a ccj? Who controls this, is it the court or MH? Thanks again

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Yes, you can submit your defence online have you acknowledged service online already ?

 

What was the date of issue of the claim form - top right hand corner of the claim form .

 

You have a timeline..

 

Date of Issue + 5 for service + 14 days to acknowledge service + 14 days extra if you are going to submit a defence (33) days from date of issue to submission of defence.

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2: Does your Bank play fair - You can force your Bank to play Fair with you

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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They did tell me I didn't need to do anything with forms

 

Told you they were misleading you and hoping to get a default judgement. That statement 100% guarantees it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Just make sure you follow the court time limits. Ignore MH. Keep making payments as they say, but make 100% sure you still follow through filling in the court papers. We can help you with a defense as they are clearly trying to use the courts as a debt collection tool and make a mockery out of the legal system.

 

Get the acknowledgement in, and we can advise on the next steps.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Thank you for your help :-) This will be done first thing in the morning. Do you still think it is possible for me to avoid a ccj? Is the defence in writing or will I need to appear in person?

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There are many ways around a CCJ. With a carefully worded defence, you may even get this case thrown out completely. It's rare, but it can and does happen.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Right I have now responded. I also contacted the solicitors who the forms that are sent by to make an enquiry to whether they had informed them of an arrangement being set up. I explained they had told me I didnt need to do anything with the forms and he strongly advised against this and said it would gain a default judgement. I asked why I had been told this and he said I cant comment on that, maybe due to lack of legal knowledge!! Its an absolute joke! Whats would you suggest to do next?

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Unless you are informed in writing that the arrangement has been accepted and that the claimant has issued a notice of discontinuance then the claim is still live.You must submit a defence...be it a holding defence or a particularised defence...that will pause the process.They can either respond to the defence (within 28 days) or let the claim stay.If they fail to respond then the claim stays only if they respond will an AQ be released which is the next stage of the process and which then allocates the case to your local county court.

 

Hope that clarifies your position.

 

Regards

 

Andy

We could do with some help from you.

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I agree! Issued on 19th April. So what happens next?

 

 

In which case you need to have acknowledge the claim, online by Wednesday, 8th of May and submit a defence by 22 May

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Ive spoken with MH again and they have provided me with arrangement in writing. They have said that as long as the balance is paid in 120 days no further action will be taken. They have said I don't need to submit forms as the would have to instruct their solicitors to move forward with the case, and as long as the arrangement doesnt default in the 120 days this wont happen? The forms are sent from their solicitors and also asks for them to be returned to them too? Surely this wouldnt be the case? The court address is Northampton and he assures me this is for bulk processing address?!? I really am confused with all of this? Can anyone help?

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I would ignore any advice given to you by MH, they are known to be economical with the proverbial, submit the forms and they will have to pay an allocation fee, which they will not like doing - and the case may be overturned with costs awarded to you.

 

I would submit what I call a 'simple defence', just stating the facts to date and putting in the correspondence trail, and state that you reserve the right to amend the defence should it be necessary to do so.

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