I possibly do still have everything from Erudio, but it will be in a box I need to dig out. Do you think I should contact Erudio directly at this point and explain and request that I have all of the information regarding to their case against me?

They refused deferment on the grounds that I was out of their time limits - they would wait until the last minute to let me know that they hadn't received my forms or needed further information, and this happened every time. I appealed each time but was repeatedly unsuccessful.

Thank you! I did try to put it in the correct place - not entirely sure how to navigate the forum yet.

I took out a student loan in 1997, 1998 and 99 under the Student Loans scheme, which was later passed to Erudio to manage. I have never earnt enough to pass the threshold for repayment, and have deferred without problems with SLC and Erudio for years. There was a point after 2015 where things went wrong and I'm not sure of the dates, because I had a new baby, cancer, lupus and was in and out of hospital over and over again. I do recall a phone call with Erudio during this time where they told me that if the cancer was diagnosed as terminal and I could prove it with a letter from my consultant, they'd wipe my loan(!), but thankfully that didn't transpire. During this time they repeatedly refused my deferments or didn't acknowledge receipt which pushed me into arrears. Then, one day, they stopped contacting me at all and I forgot to chase them to find out what was going on. However, in June 2019 I replied to a court demand to acknowledge service of a claim form from them - I can only find a pdf of the form I returned saying I intended to defend the case, although I'm sure I sent a full written defence back to them. The case was filed together with my defence in July 2019, and then "stayed" in August 2019, although there's no record of why it was stayed. In June 2021 I moved house and despite having a redirect on my post for a year, heard nothing from them and so didn't remember that I should have updated my address with them. Also Covid was quite the thing at the time, and my ill health and disabilities meant I was considered vulnerable and therefore life was, in general, quite stressful - I lost track of quite a lot of things during this time. The stay was lifted on 16/10/2023, again with no contact from them to me, due to a "request for judgement". A hearing was apparently held on 02/01/24, of which I wasn't aware, no contact having been made with me. On 15/01/24 I received an email into my spam box which contained a link for a remote hearing for the judgement, I didn't see this email until 20 minutes after the time of the hearing, and the judge issued a CCJ against me on the basis of "the Defendant's conduct in failing to engage being unreasonable" including the other side's costs. I am in the process of filling out an N244 form to ask the judge to reopen the case to allow me to defend myself on the basis that they haven't contacted me or otherwise alerted me to the process until the day of the hearing for the judgment. Erudio previously have held my phone number and email, neither of which have changed, and so to claim that they couldn't contact me seems specious at best. Can I get some general advice from you as to how I can best represent myself on paper against this CCJ, and either reach a settlement I can pay, or get this matter removed from my financial record entirely. It doesn't seem very lawful that Erudio can use my old postal address to issue the claim, and not try any other means of contact since. Am I wrong?