haven holiday in blackpool

[poochie]

we complained as soon as we got there and we got £10 free bar tab and promise of cleaners comin to sort the problems which took 3 more complaints before cleaners arrived. We also had to get the couch fixed due to nails stickin up which is all documented (because health and safety went to inspect the caravan we lived in after I complained to them and send photos and video footage) and it was still in same condition. so its not that we are tryin to get free holiday or just our money back....we feel we are entitled to refund because we never got what we paid for....we never got moved to another caravan because we had 5 adults and 3 children in our party and they had limited free caravans our size apparently, and also may I state that whilst I was complainin about our caravan, 5 other couples were refusin to go back into their alloted caravan due to state of it and they got moved...then another family moved into caravan next to us on day we were leavin and took 5 mins to come back outside with all their luggage and go complain and they got moved...so I think you have the wrong opinion of why we are complainin...we complained while on holiday and straight afterwards and have kept complainin to various people. we wrote to them and sent photos etc which is why they offered free holiday only its not free cause we have to take it wen we cant, or if we take it durin scholl holidays, then we have to pay extra...so how can that be a goodwill gesture? its a bloody rip off! we want a refund and all we need is scottish address for courts to deal with...can anyone help please?

[MARTIN3030]

I would like to know why my post was taken down.

 

Directorship details are a matter of public record and can be obtained by anyone.

 

 

There must have been good reason for this.

While you are correct in saying that PLC info is a matter for public record,by nature of that,there is no need to post specifics here as the op can look this up for his own use.

We do not encourage the use of personally naming individuals here. The exeptions are where we know the named person is actively monitoring this site,and where the person needs to be specifically mentioned following a distinct lack of info being available elsewhere.

[nickyp99]

Both private (LTD) and public (PLC) company directorships are avaliable online through Companies House. The company to which this thread refers is a private limited company (LTD). I think you will find the information is not free of charge and would have cost Poochie a few quid.

 

Given that I have access to the database and was willing to take the time to make the post, I am somewhat miffed as to the great problem.

 

I am willing to accept your 'policy' of not naming and shaming people, but I don't understand it. It's not like I said anything libelous. Exactly why is it a problem?

[barracad]

Email addresses are one thing, but some of these people will have families and children - home addresses are a no-go area. Please don't post them here.

 

Thanks for your understanding.

[gmlket]

I totally agree with the managements attitude. I have gone in to detail in the forum about my complaint. Basically, my compalint was against the staff but even worst was the mangements attitude and how they handled my complaint. Totally disgusted they all need to go on courses for customer care cus none of em have any. I truly hope you get compensated cus I am gonna fight all the way. Did you see their turnovers...laughable eh....cus they obviously don't take many complaints seriously. They don't deserve the publics hard earned cash.

 

 

 

 

 

 

 

 

hi

 

ive recently sent this letter to park resorts dont know if it helps at all and they have basically fobbed me off but any other advice would be helpfull too.

I am writing to ask that you refund the cost of my holiday at Cayton Bay park from 26/08/06 – 02/09/06, the amount being £605.

I would like to tell you about my utter disgust with one of your managers Dean Poppy. We recently visited your resort at Cayton Bay with my daughters and grandchildren and to say we were unhappy would be an understatement. We specifically stayed in one of your ‘Gold’ caravans as the space and shower facilities looked ideal for my Grandson who is disabled. We also have a 6 month old granddaughter and although we asked if there was room for a cot, were not informed that the only place for it to go would be in the main living area. This made it near on impossible for my grandson to get around in his wheelchair. The shower room that was advertised had a ledge that would have made it possible for him to sit down and shower. When we saw what the shower actually looked like we were outraged. Not only was it basic to say the least but it was also filthy along with the toilet. We called the manager immediately and asked him to come to the caravan. His attitude quite frankly was not what I would expect of anyone at any position who needs to be dealing with customers. After I explained the situation my daughter actually came and interrupted the conversation telling the manager that in no way did she expect anybody to talk to her mother the way in which he spoke to me. I have never encountered anybody quite so rude and extremely intimidating. When my daughter told him that her son could not shower with these facilities he replied ‘is there any reason he can’t wash?’. My daughter and her son have come across narrow minded and prejudice people ever since her son was born and this reply even shocked her. When she told him that the advert in the magazine was a misleading representation he told her that park resorts don’t even own them sort of caravans they are pictures of privately owned ones and although most of the gold standard caravans were the same as ours they were not about to put those pictures in their magazine!! We told Dean Poppy that we were prepared to leave straight away once he issued a refund so that we could arrange alternative accommodation. His reply was that a refund could be arranged through head office but it will ‘take a while’. In the meantime until we had a refund we could not get other accommodation and was not prepared to let our grandchildren miss out on the holiday we had promised them. All in all we had no choice but to stay at the resort where coincidently we spoke to many more people who had had rude conversations with Dean Poppy.

 

My targets to resolve this matter

I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters and leaflets.

 

I will give you 14 days to reply to me accepting, unconditionally, my request in principle and letting me know a date by which I will receive payment.

 

If you do not respond, or you do not respond positively, within this time period, I shall send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments.

 

 

 

After that, there will be no further communication from me and I shall issue a claim at the expiry of the second deadline, along with writing to the BH&HPA and the advertising standards authority.

 

Yours faithfully,

 

 

[Tawnyowl]

I know its a bit late for this-cleaning contracts are tendered out-they only allow so long to clean a caravan-if you clean it properly as should be done the contractors moan like hell because the greedy xxxx just want as much as possible.They think 12 caravans a day are ok then they invent more work to do like carrying bed linen half a mile-then dont forget half a hour including walking to next caravan and bed linen-if you dont do it down to 3.00.THEY START ASKING YOU TO skip things.iF YOU HAVE STAYED THERE YOU WILL KNOW THE SIZE OF THEM.

Haven need to get a grip of the greedy contractors.

Another tip=moan like hell if caravans dirty -they will upgrade-if not satisfied keep moaning it is your holiday.

12in 6 hours-youre joking including traveling.

GET A GRIP HAVEN ITS YOUR SITE

[Tawnyowl]

Another thing HAVEN -QUALITY COSTS-CUSTOMERS COME FIRST-remember if provide a good clean caravan- probably the customer will maybe tell 2 friends how good it was.If you provide half measures they will delight in telling their friends perhaps 10 of them-what a lousy time they had.I know which i would prefer -do you.Good cleaning staff have walked out because they had a conscience and wouldnt do half measures,you must know how the contractors work-its your site.Take care-tawny is watching from roost in one of your sites-guess which one.

Edited August 30, 2008 by tawnyowl

[IIIUMINATI]

tosh

[Big Boss Man]

not too easy to find but here.

 

Bourne Leisure Ltd

1 Park Lane, Hemel Hempstead, HP2 4YL

01442 230 300

 

Their turnover is 695m .....and the main director is John Dunsford:)

 

Bit out of date, but if you or any one else would like the directors email just let me know.

 

Currently in the process of complaining myself, possible update to follow in separate thread.

[Tawnyowl]

Still the same.The customers are great.The cleaners are still being treated like dirt.Less than min wage most weeks.Even know of one customer or one big group of customers who bought two cleaners a drink and a packet of crisps.I feel Haven havent learnt anything.The other night on tv a new director of Park Resorts(a rival site)went undercover to find out how staff and customers thought of his company,MMM-he then acted on what he learnt,thats the type of guy needed these days.

[ims]

hi big boss man,

 

please pm me the directors email address, many thanks

[Big Boss Man]

hi big boss man,

 

please pm me the directors email address, many thanks

 

Hi

 

Sorry about the delay in responding, i will PM you the details shortly, any further help etc just shout out.

[BouncingTiggeress]

Have you resolved your issues with Bourne Leisure Group yet ? If not please contact me for the E/m addresses you are looking for.