I totally agree with the managements attitude. I have gone in to detail in the forum about my complaint. Basically, my compalint was against the staff but even worst was the mangements attitude and how they handled my complaint. Totally disgusted they all need to go on courses for customer care cus none of em have any. I truly hope you get compensated cus I am gonna fight all the way. Did you see their turnovers...laughable eh....cus they obviously don't take many complaints seriously. They don't deserve the publics hard earned cash.

I have just returned last Saturday from Haven Holidays at the Lakeland site. Couldn't fault caravan or site, it was their actual employees that spoilt our holiday. 7 members of the staff came into the Show Bar and the noise that they were making was inexcuseable. I asked them to move cus we couldn't hear the cabaret and that I pay to watch this. The female pool ateendant shouted over at me furiously..that so does she. Eventually they moved 4 tables away but began taunting my husband by laughing and jeering over at him...this continued for over an hour. Whilst my husband was at the toilet, the female cabaret was asking the audience which colour wig to wear. Holding only a blonde and brunette wig, the table in question starting chanting "Ginger, Ginger" as myself and my son have red hair I knew what they were implying. I was disgusted because my eldest son as been bullied in the last 2 years of his high school life. He was very distressed. I immediately asked to speak to the manager and he was siding with them by saying it was their night off. This made me more angry, luckily for me another family complained also because they had to move earlier. I complained the following morning to the manager in reception and she didn't have the decency to ask me my name..she did apologise but I don't think that was enough. She did ask which caravan I was staying in...and yes she couldn't even tell me the outcome of her investigation. I am still in shock that we was treated so disgustingly. I have wrote to their director but I am not going to lie down. Last thing to add..I rang Lakeland Monday morning for the mangers name (as she never gave it to me) and the pool attendants and guess what I received a letter of apology the following day. How far should I go with this complaint? The biggest issue for me was the taunting of our hair colour especially when my son was there cus he thinks his life is always gonna be like that.