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barracad last won the day on January 28 2008

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  1. This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group
  2. People in 'low level' customer facing roles - call centres, correspondence centres, etc. often use pseudonyms, for their own privacy as more and more people get named online when they are just doing their job, or even get looked up on social media. If you spoke to somebody in the relevant department they would know exactly who the pseudonym related to, but it is unlikely a head office switchboard would know this level of detail.
  3. Very sorry to hear this sad news. I'm sure that the current site team have very fond memories of Martin as did those of us who were moderators back in the early days of the site. Martin was seemingly available at any time of day or night and could be relied on to provide much laughter.
  4. Registered post hasn't existed for many many years for inland services and at least 5 years or so for international services. I think you may mean Special Delivery.
  5. If I was sending sensitive information like this, I would have enquired to find out what is the most secure service and certainly wouldn't have relied on Recorded/Signed For which is no different from First/Second Class other than getting a signature at the other end. The service is not tracked at all. Clearly this advice is not much use to you after the event... so looking at your claim - what losses have been suffered, exactly? As you have already discovered, Royal Mail are not liable for any losses but even if they were I can't see what quantifiable loss you have suffered? Even when Royal Mail gets privatised there is likely to still be some exemption from liability for certain items which are provided as part of the Universal Service Obligation. If a competitor ever got the licence to carry these USO products then they would have the liability exemption rather than RM.
  6. Unfortunately this is likely to be a wasted journey unless the Delivery Office have done something wrong by hanging on to the item incorrectly. The other advice you have been given here is somewhat inaccurate. The best course of action is for the sender to contact the ticket distributors and ask for them to be re-issued, especially due to the tight timescales involved before the festival. One final point to note is that even if the Delivery Office for some reason still have the item (which they shouldn't) then you will not be able to collect them anyway as they are not in your name and so you will not be able to produce the required ID.
  7. If it is Royal Mail, the item will be returned to the sender immediately, not held for a few days at the local office as has been suggested. Your friend will need to contact the sender of the item to make alternative arrangements.
  8. If you refer back to your previous thread, I gave some advice on how to proceed. Have you tried following that? It would be helpful if you could stick to one thread instead of creating multiple about the same thing.
  9. The last post was 7 months ago! It is difficult to follow which threads are current when you have bumped no less than 8 old threads in this sub-forum.
  10. So all this nonsense about RM losing/stealing your phone - and it was addressed incorrectly! How do you expect them to get it to you? Guess the address? If you'd bothered to set up a Redirection then you wouldn't be £200 out of pocket. Chances are it was delivered to your old address, if anybody's stolen it, it will be the people now living there, not RM. I also agree with squad die about the quoted story - it is a load of rubbish. If there was no value quoted it could have been believable, but saying that the items were worth £12k shows it is nonsense. How would he know they were worth £12k unless he interfered with them? In which case he was equally as culpable as the guy he allegedly caught.
  11. I assume the company in question is Trojan Electronics? In this instance looking at the addresses, I believe that Royal Mail's address database is not accurate/up-to-date and your claim is being rejected because the details are not matching on their website and the customer service staff (who I assume are part of a national team) have no local knowledge to understand the address in more detail. There are a few points to note here: Unit 8 & unit 12 do notappear on Royal Mail's address database (you can search this for free on royal mail.com by clicking 'find an address or postcode'). However, Trojan Electronics are listed on the database, same street and postcode, but a different unit number (unit 10-11). If you look on Google Maps, and zoom in on street view, you can clearly see that Trojan Electronics do in fact occupy unit 8, as well as unit 10-12. 10-12 are next to each other and 8 is directly opposite 10-11. It is clear that Trojan occupy all of these units as they have huge signs outside each one! If the Royal Mail driver found the street (Llywn-Y-Graig) then he would have absolutely no problem finding Trojan Electronics! Notwithstanding the above, Royal Mail probably do make a point that Trojan should probably specify a single unit for it to be delivered to, rather than listing each unit they occupy (albeit they are all in the same place) - however this does not excuse the fact that they delivered it to the wrong address! If they genuinely weren't sure which address to deliver it to, then they should have returned it to sender and NOT picked a random address nearby and delivered it to there. Phoenix Way and Llywn-Y-Graig are two completely different roads, there is no excuse for them to get it wrong and deliver it to a completely different place. I would point out the above, and include print outs from the RM website and Google Map Streetview, and escalate this as high as possible. Assuming your item was something which would be covered by their compensation then there is no reason why RM should be withholding the payment which is due to you in my opinion.
  12. The key factor here is knowing if the address used was a correct address (or not). Are you able to provide us with the address you used so we can help further? What does the RM website show when you look up the address?
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