I Refuse to Pay my Vodafone Bills!

[chris34720]

Hi Many Thanks for your Response

 

Here is what they sent me does not show me anything what i asked for no detailed information and i think half of it is crap anyway

 

Dates

 

13/09/2012 - 52.90 - Sim Card Not Used

 

15/10/2012 - 70.00 - Sim Card Not Used

 

13/11/2012 - 45.33 - Sim Card Not Used

 

12/12/2012 - 40.33 - Sim Card Not Used

 

14/01/2013 - 358.86 - Final Contract Charges again Sim Card Not Used.

 

If i ring the sim card now it says number is not in use.

 

Everyone of them monthly charges are different £70.00 dont see how its £70.00 when i never used the sim card

 

I got my new phone with Virgin 8th August 2012 and snapped the Vodafone sim card in half as i gave up with them after the phone they supplied broke and basically was covered with manufactuers warranty but vodafone ignored this

[chris34720]

Lee also tried to call me today but im busy until thursday so never spoke to him, no offence to Lee but makes me wonder if its really worth talking to him as he will only tell me what i already know like oh you signed a contract and your liable to see the whole contract through

 

its old news

 

ive asked him for a reply by email as im unsure what time i have spare all week.

 

You know you could compare this to Broadband Services, you would not pay for a broadband connection if it didnt work and they refused to fix it, so why should i pay vodafone for a tarriff where they refused to fix my old phone

[renegadeimp]

You are already being defeatist. You are talking about things that could happen, when you havent even talked to lee yet. For the record, lee is very good at his job and will do as much as he can to help you.

[chris34720]

I take your word for it mate never spoke to him personally so shall see the outcome on the phone if i get chance to answer his call.

 

Will post my result in a day or two

[Lee Vodafone Company Rep]

Hi chris34720,

 

It's just a quick post to confirm that I'll try to reach you later this morning.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[chris34720]

Ok Thanks

 

Im at the doctors between 11:20 and 12 just come down with some nasty flu bug

 

Also

 

I received a letter yesterday from FPC stating they have returned the debt to Vodafone

[chris34720]

Ok a solution has been made Lee has accepted a temporary offer of £5 a month for 3 months then he will review the situation again in 3 months hopefully will be in work within that time frame

 

Thanks

[renegadeimp]

Thats a good result! Hope you manage to find some work soon and be back on your feet again

[chris34720]

Thanks renegade

[Lee Vodafone Company Rep]

Ok a solution has been made Lee has accepted a temporary offer of £5 a month for 3 months then he will review the situation again in 3 months hopefully will be in work within that time frame

 

Thanks

 

Hi chris34720,

 

Thanks for updating the thread to confirm that this has been resolved for you.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[chris34720]

Lee i thought this was sorted out.

 

My payment didnt leave my bank until Wednesday due to the Bank Holiday so you should of got it by now at least

 

Further payments will leave on 30th of the month

 

Got a letter this morning saying i owe £567 and must pay it by a set day

[Lee Vodafone Company Rep]

Hi chris34720,

 

Thanks for your time on the phone yesterday.

 

In the event that you require any further assistance you know where I am.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

[Kevinmcaulay]

FIGHT IT!

I hate VODAFONE!!!

 

I was given three months unlimited data as a gesture of good will, after which I would have to pay around £15 a month for these charges. (Or so I was told!)

 

This month, without notice I receive a bill for over £500!

In an instant I cancelled my direct debit and called them.

Here I was informed that the person shouldn't have told me that and he hasn't noted it down.

I was also told that they can't listen to the call to confirm I was given this information (as call logs are only saved for 60 days) and that means I have to pay.

 

I queried this, basically because they didn't save the call, I have to pay the money?

They stated I was misinformed but they can't prove it, if it was more recent they would refund me the money (likely story!)

The note on my account only says the end date of my free trail.

 

I informed them that I will not be paying £500 for data which I was told I would have. (£6.50 per 200mb! What a [problem]!)

Not that they even bothered to inform me when charges were rising or I would have questioned it sooner!

 

The service and the company even treated my appallingly on the phone.

 

I have been on the case to the bank to make sure they don't get another penny from me!

I now have had such a bad experience I no longer even want to be associated with the company!

I've order a new sim card from giff gaff. Much safer. And now I just want to pretend i was never with them. Even though I still have 8 months on my contract.

 

But

How can I keep my account safe?

[BRIGADIER2JCS]

FIGHT IT!

I hate VODAFONE!!!

 

I was given three months unlimited data as a gesture of good will, after which I would have to pay around £15 a month for these charges. (Or so I was told!)

 

This month, without notice I receive a bill for over £500!

In an instant I cancelled my direct debit and called them.

Here I was informed that the person shouldn't have told me that and he hasn't noted it down.

I was also told that they can't listen to the call to confirm I was given this information (as call logs are only saved for 60 days) and that means I have to pay.

 

I queried this, basically because they didn't save the call, I have to pay the money?

They stated I was misinformed but they can't prove it, if it was more recent they would refund me the money (likely story!)

The note on my account only says the end date of my free trail.

 

I informed them that I will not be paying £500 for data which I was told I would have. (£6.50 per 200mb! What a [problem]!)

Not that they even bothered to inform me when charges were rising or I would have questioned it sooner!

 

The service and the company even treated my appallingly on the phone.

 

I have been on the case to the bank to make sure they don't get another penny from me!

I now have had such a bad experience I no longer even want to be associated with the company!

I've order a new sim card from giff gaff. Much safer. And now I just want to pretend i was never with them. Even though I still have 8 months on my contract.

 

But

How can I keep my account safe?

 

 

 

Hi Welcome to CAG as you will see there is a VF rep on the site, he may or may not be able to help.

If you did not get this " gesture of good will" in writing you may have problems.

[Kevinmcaulay]

Hi there.

I have just drafted a letter to the company.

 

They have a note of the free three months but for the continuing data they claim it has not been recorded and I should not have been told that as they only supply unlimited data at the beginning of a contract. (Even though I have proof in the account that my free package was added half way through the contract after going over my data - this was a resolution, which I was wrongly told would be continued at a charged rate)

[citizenB]

Be very careful with this company - they are very quick to trash credit files !!

[Lee Vodafone Company Rep]

Hi Kevinmcaulay,

 

If you'd like me to take a closer look at this for you, email me via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line.

 

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

 

Kind regards,

 

Lee

 

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