Hi there. I have just drafted a letter to the company. They have a note of the free three months but for the continuing data they claim it has not been recorded and I should not have been told that as they only supply unlimited data at the beginning of a contract. (Even though I have proof in the account that my free package was added half way through the contract after going over my data - this was a resolution, which I was wrongly told would be continued at a charged rate)

FIGHT IT! I hate VODAFONE!!! I was given three months unlimited data as a gesture of good will, after which I would have to pay around £15 a month for these charges. (Or so I was told!) This month, without notice I receive a bill for over £500! In an instant I cancelled my direct debit and called them. Here I was informed that the person shouldn't have told me that and he hasn't noted it down. I was also told that they can't listen to the call to confirm I was given this information (as call logs are only saved for 60 days) and that means I have to pay. I queried this, basically because they didn't save the call, I have to pay the money? They stated I was misinformed but they can't prove it, if it was more recent they would refund me the money (likely story!) The note on my account only says the end date of my free trail. I informed them that I will not be paying £500 for data which I was told I would have. (£6.50 per 200mb! What a [problem]!) Not that they even bothered to inform me when charges were rising or I would have questioned it sooner! The service and the company even treated my appallingly on the phone. I have been on the case to the bank to make sure they don't get another penny from me! I now have had such a bad experience I no longer even want to be associated with the company! I've order a new sim card from giff gaff. Much safer. And now I just want to pretend i was never with them. Even though I still have 8 months on my contract. But How can I keep my account safe?