Parcel2Go - WARNING

[x00900]

I can confirm that if you have a problem with Parcel2Go then YOU HAVE A MAJOR PAINFUL PROBLEM. They are truly the most useless incompetent company I have ever dealt with.

I’m sure there are those of you who have used Parcel2Go and not had any problem with them and would say they are great. But I have learnt that you cannot judge a company until you have had a problem with them and then see how they go about resolving the problem. This is when you get to see if they really care about their customers and want to resolve things as quickly and as painlessly as possible.

I arranged a collection of a parcel from my place of work for the 18th January. It was collected. It hasn’t been seen since. As it was insured for only £20 (item worth £150) I didn’t bother putting in a claim for it as I hoped it would turn up one day and if you take the £20 you have no further claim to the item.

19/06/2012 (5 months later) I receive an email from Parcel2Go saying the parcel had been received at their depot and they want £6.50 + VAT for them to send it anywhere in the UK or they would destroy it. I phoned them on their rip off phone number 08713308066.I explained the situation to them about how I have already paid but the parcel has been missing so I should not have to pay again as you haven’t actually sent it anywhere yet. They said they would return it to me (the sender) free of charge.

25/06/2012 I receive an email from them again with a link to their website where I can pay the £6.50 + VAT for them to send it back to me. Taking slow deep breaths I phoned their rip off phone line and explained the situation again. I was told they are sorry and they sent that email by mistake and the item will be returned to me free of charge as already stated.

29/06/2012 Suspicious this company is in fact doing nothing to return this parcel to me I phoned their rip off line again to ask of the parcel status. After a long pause I am told they are waiting for the parcel to be collected and it would be collected within the next few days by Yodel.

04/07/2012 (today) Once again I phone to see what, if anything, this company has done to return this parcel to me. I was told I will have to pay £6.50 + VAT and they will send the parcel to me. With my chest about to explode and gasping for breath under the weight of the incompetence that this company dumps on my face I calmly restate everything that has already been said about my case and how I have been told 3 times now that the parcel will be returned to me free of charge. The guy on the phone tells me he will speak to the warehouse and phone me back within the hour. Obviously he doesn’t bother phoning back so I once again phone their delightfully helpful 0871 phone number and am told that a request has been put in for the parcel to be collected and returned to the sender and she can give me no further information at this time. I asked if she has a non 0871 number I could phone on in the future as I have had to phone them 5 times now and am still nowhere near getting my parcel back. Can you guess what the answer was?

 

Well I’m glad I’ve got that off my chest…..

 

So to sum up. Parcel2Go have had my parcel at their depot for 16 days now and even though they are “the biggest best most fantastic parcel company the world has ever known” they don’t seem to be able to arrange a simple transaction to have a parcel collected from their depot and sent to me. What an absolute joke they are.

 

If anyone is interested I will let you know when there is another exciting chapter to this riveting saga of mine. Basically I want to tell as many people as I can about what this company is like. They make it intentionally difficult to get in contact with then. They don’t even state their rip off 08713308066 phone number on their website. I had to find that on an online forum (full of unhappy customers). They prefer to hide behind their “Live Help” which really is an even bigger joke than speaking to them on the phone.

I would strongly recommend you look elsewhere for a parcel company. There is a reason why they are the cheapest….it is because they are the poorest quality. The cost of their insurance is incredibly expensive (more than the cost of sending the item in my case). I can recommend Parcel Monkey. I have sent about 10 parcels with them since learning about how Parcel2Go treat their customers. I haven’t had any problems with them and their insurance is far more reasonable. What they are like at resolving problems I am yet to find out.

[MARTIN3030]

Any further updates here ?

[x00900]

Hi there. Another few phone calls and an email or two later and still nothing so I sent my pre action letter (edited copt below). They signed for this 01/08/2012. I'm going to give them till the 20th and then file a claim at my local court.

 

Dear Sir/Madam,

As it has not been possible to resolve this matter amicably and it is apparent that court action may be necessary, I write in compliance with the Practice Direction on Pre-Action Conduct.

17/01/2012 – I pay £7.10 to Parcel2Go.com for my parcel to be collected and sent to an address in Dorset.

18/01/2012 - My parcel was collected. It was not to be seen or heard of for 5 months.

19/06/2012 - I receive an email from Parcel2Go stating my parcel has turned up at the Parcel2Go depot and I needed to get in contact to arrange what to do with it. I am told if I don’t contact them within 3 days my parcel will be destroyed. I phoned Parcel2Go and explained the situation and it was agreed that the parcel will be returned to me free of charge.

25/06/2012 – I receive an email from Parcel2Go stating I will need to pay £6.50 + VAT to get it back. I phoned again and explained the situation again. It is again agreed that the parcel will be sent back to me free of charge and that the email I received was sent in error.

29/06/2012 – With no news I phone again to find out what is happening to my parcel and when will I get it back. I am told by Kirsty that the parcel will be collected in the next few days by Yodel and she can offer no explanation why it is taking so long.

04/07/2012 – With still no news or parcel I phone again and speak to Andy. He says I need to pay £6.50 + VAT to get it back. I explain the whole situation once again. He says he will phone the depot and see where it is. He assures me he will phone me back within the hour. He doesn’t bother. I phone back. I speak to Kirsty who says Andy has put in a request for the parcel to be collected and can offer me no further information at this time but will be in touch soon.

11/07/2012 – I phone again and Andy says he will phone the depot and see where it is and will call me back within the hour. Again he doesn’t bother phoning me back.

15/07/2012 – I email k.black(at)parcel2go.com explaining the situation and explaining that if Parcel2Go does not sort out this matter by 20/07/2012 then I will sue in the small claims court for full value and costs.

18/07/2012 – I again email k.black(at)parcel2Go.com to say that TNT has turned up at my place of work on the 16th, 17th and 18th to collect the parcel from me. I stated that Parcel2Go are the ones that are in possession of the parcel and they need to have it collected from their address and returned to me. I received a response the same day saying sorry for the confusion and that the parcel will be collected 19/07/2012 and returned to me.

 

I have received no parcel or any further communications from Parcel2Go. Either the parcel has been destroyed or Parcel2Go are just too incompetent to arrange for the parcel to be collected from their own address and sent to me. Either way I will be spending no more time or effort attempting to get this parcel returned to me.

 

I want Parcel2Go to pay me £165.00 to cover the value of the parcel content as stated when collection booked, postage fee paid and cost of phoning their premium rate “help” line 6 times. Please note that I am not claiming for lost mail, I am claiming for the fact Parcel2Go have my parcel but just will not or cannot return it to me for whatever reason.

 

I intend to rely on emails sent and received and phone records in my claim against Parcel2Go.

I can confirm that I would be agreeable to mediation and would consider any other system of Alternative Dispute Resolution in order to avoid the need for this matter to be resolved by the courts and would invite you to put forward any proposals in this regard.

In closing I would draw your attention to section II (4) of the Practice Direction which gives the courts the power to impose sanctions on the parties if they fail to comply with the direction including failing to respond to this letter before claim. I look forward to hearing from you within the next 14 days, should I not receive a response to my letter within this time frame then I anticipate that court action will be commenced with no further reference to you.

 

Yours faithfully

 

Parcel2Go hide their email addresses so here are some below for anyone who needs one

 

k.black(at)parcel2go.com

couriers(at)parcel2go.com

quality(at)parcel2go.com

g.iveson(at)parcel2go.com

orders(at)parcel2go.com

support(at)parcel2go.com

quotes(at)parcel2go.com

and maybe

a.mayoh(at)parcel2go.com

p.hackett(at)parcel2go.com

 

Cheers

[MARTIN3030]

Looks fine.

You have certainly been given the run around.

[MARTIN3030]

Some info

 

 

COE HOUSE COE STREET

OFF BRIDGEMAN STREET

BOLTON

LANCASHIRE

BL3 6BU

 

Company Information

Registration Date: 13/03/1991

Registration Number: 02591405

Type: Private Limited Company

Company Status: Active

 

Telephone

01204387098

 

Current directors

Mr Harry Phillip Anthony Adams-Mercer

Mr Steven Kramer

Mr Christopher Simpson

Mr Richard Harry Phillip Adams-Mercer

Mrs Wendy Adams-Mercer

Mr James Brett Greenbury

 

Shareholders

CHRISTOPHER SIMPSON

HARRY PHILLIP ANTHONY ADAMS-MERCER

JAMES GREENBURY

JANET SIXSMITH

RICHARD ADAMS-MERCER

STEVEN KRAMER

WENDY ADAMS-MERCER

 

FROM ACCOUNTS FILED 31/03/2011

Total Current Assets £3,659,751

Net Worth £492,165

Working Capital £397,870

Cash £2,988,804

[MARTIN3030]

Mr Harry Phillip Anthony Adams-Mercer is a director of another Parcel company formed in 2010

 

PARCELSTORE LIMITED'

UNIT D1, 1ST FLOOR FALCON MILL

HANDLE STREET

BOLTON

LANCASHIRE

BL1 8BL

 

There is a second director listed as

JAMES ERIC FOSTER who is showing as a director of 4 other companies

 

DISCOUNT SPECIALIST LIMITED

S P EXPRESS LIMITED

NU-CHOICE LIMITED

NU-CHOICE LIMITED

[MARTIN3030]

It seems there was a previous Parcelstore Limited which was dissolved.

 

PARCELSTORE LIMITED

Company Information

Registration Date: 07/08/2002

Registration Number: 04505112

Type: Private Limited Company

Company Status: Dissolved

Registered Address

COE HOUSE

COE STREET

BOLTON

LANCASHIRE

BL3 6BU

 

Current directors

Mr Steven Joseph Kramer

Mr Richard Harry Philip Adams Mercer

 

Current secretaries

Mr Steven Joseph Kramer

 

 

THE ACTIVE ONE

PARCELSTORE LIMITED

Company Information

Registration Date: 27/07/2010

Registration Number: 07327802

Type: Private Limited Company

Company Status: Active

Registered Address

UNIT D1, 1ST FLOOR FALCON MILL

HANDLE STREET

BOLTON

LANCASHIRE

BL1 8BL

 

Current Directors

Mr James Eric Foster

Mr Harry Phillip Anthony Adams-Mercer

[x00900]

Wow thanks for that. It's good to know they have a bit of money and not on the verge of going under (tho how they have managed to survive with the way they treat customers I will never know). Cheers

[x00900]

Would you believe after 7 ½ months of my parcel going missing, I finally get it back today. No comment or communication from Parcel2Go at all in regards to its return – it just showed up. Not that I am complaining because they could shower me with untold riches as a sorry for their dire lack of service and I still wouldn’t touch them with poo on a stick.

Thanks for your input. If it's OK with you I would like to copy and paste the info you have provided above to my thread on the MoneySavingExpert forum where I have posted the same story. There are a lot of people not happy with Parcel2Go there and I'm sure the info would be appreciated. I will give you credit and say you're from this site. Can you just let me know if that's OK?

 

It just goes to show that sometimes the pre action letter is all that is needed to get a company to sit up and do their jobs properly.

Cheers now.

[Jazzmink]

I am waiting for a parcel since the END OF MAY!!

The parcel was never picked up (it had to be picked up at a shop with normal opening hours!)

JUST DO NOT CONSIDER Parcel2go!

[CAGareBrilliant]

This company Parcel2Go are [Edit], they took my payment and provided no service - they offered a refund but only to some dodgy pre-pay account for future orders. Avoid them.

Edited November 30, 2012 by ims21
Naughty, naughty

[Peter A]

They are no better now.

Had a well wrapped parcel 'dropped off' - (literally ... it must have 'accidentally' fallen from a lorry tailgate height onto a concrete floor) and content was very severely damaged.

Initially the delivery company said they would deal with the claim.

Then a week later told me I had to deal with Parcel2Go.

 

Parcel2Go said sender had to claim (and I discovered their arbitrary 14 days to lodge claim were rapidly running out ... they did not tell me).

Could not contact eBay seller by phone ("THIS LINE DOES NOT RECEIVE INCOMING CALLS") but mysteriousely Parcel2Go claimed to have spoken to him on the phone ??

Parcel 2Go said claim limited to £50 - but as I was not the sender I had not seen this restrictive get-out term of course.

 

'Tough, that's all we are liable for.'

 

Took over claim from seller (just within 14 day 'limit').

Parcel2Go phone me and left a message saying they would call back.

 

THEY DID NOT BOTHER and I then went into hospital for a cancer op.

 

Now (recovered post-op.), using their near-useless website, I am finding it very hard to re-establish contact but I fully expect them to duck and dive as that is their way of working.

 

NEVER use Parcel2Go.

[helengreen]

It seems the problems with this company are still ongoing. I wish I'd found this forum before I had anything to do with them. The fact is, I only found the forum because of the dealings I've had with this company.

 

I just don't know how they can be making any money at all when they treat their customers so poorly.

 

I was recommended to them by someone on Ebay. I purchased something off Ebay and wanted to return it as it was no good for me. The item wasn't that expensive but the Royal Mail wanted £7.50 to return it and I didn't see the point as it was 50% of the cost of the item. Parcel to go quoted £4.50 to return it so I thought I'm loosing less after I've paid for the return.

 

Trouble is I had to deliver the package to a pre-determined drop off point, a shop they say are agents. So I paid my £4.50 and took the item to the shop.

 

The man in the shop just looked at me and said NO. I said to him "No, what?" "I need to drop off this parcel" But he wouldn't even look at me, it just looked away and carried on watching the football. I said to him "excuse me, can you look at me please, I'm trying to ask you a question". He just screamed at me "I said NO now go away, get out, I'm fed up of this, I don't do the service, get out of my shop".

 

Now I might be wrong, but is it my fault that he's been incorrectly listed as an agent? Why did he feel the need to be so rude to me? I hadn't been rude to him, in fact, I'd said very little.

 

That was Monday. I then took the parcel into another shop, in North London, where I work. There I was told he couldn't take it because it had another agents no and pick up points details printed on the label. I explained to him that the information had been incorrectly supplied and the agent apparently wasn't an agent but he was adament that he couldn't take the parcel.

 

So here I am. Unable to drop a parcel off anywhere, I've paid my money to get the package delivered, but after reading everyone else's comments it doesn't look like parcels are being delivered anyway.

 

I shall be phoning the 01206 number tomorrow. Hopefully I'll get some answers.

[renegadeimp]

I'd have been wary of the company just from its name.

[cgg13]

Don't Parcel2go use various courier services (eg myhermes, tnt?) I am sure I have used them in the past and had no problems, I have however had problems with Royal Mail & City link etc, I honestly think alot of courier services are the same in most respects (useless!) and it's the luck of the draw alot of the time.

[PIXeL_92]

I have nothing but good things to say about this company.

 

1 - Always make pick up on time (Well the couriers)

2 - Every claim I have made has always been approved and paid out

3 - Next day upgrades when a collection has been missed.

4 - Refunds for mis-given labels (Wrong bar-code ect.)

 

I started using them two years ago when RM started ripping me off even more and never looked back since.

[tommybahamas]

In ref to the above issues everyone is having with parcel2go I have had the same problems! If you are reading this thinking of using Parcel2go DONT they are one of the worst companies to deal with. they have lost my package with no explanation to what happened!. YOU can never talk to a person on the phone AS they HIDE behind live chat. The first package I sent through them got lost I spoke to them multiple times through live chat and was told they had logged a package trace through UPS I called UPS and they had no contact with Parcel2go I was told by Parcel2go to keep waiting everyday for another 24hrs they will not provide me with a shipping refund either until the package is located!! if you locate the package give it back to me and we wouldn't need to be having this conversation. the fact now looking back they don't have any contact numbers is a give away. Honestly with all the bad experiences people are having with parcel2go I would think twice before using them! as for the person above me that posted the bullet points about how good they are I wouldn't be surprised if that's a parcel2go employee trying to undo the bad press they are getting!

 

Also as for the 01204387098 number it just rings they never answer or have voicemail on the line either

 

WHAT A RIP OFF COMPANY !!! customer service is what makes a company they wont last too much longer!

[dx100uk]

thread closed its more thn a year old

 

if you have an issue please start a new thread

 

or follow the video linked below.

 

dx

[moonmaid]

Thank you for this detailed warning - I was about to use Parcel2Go, but was troubled that there were no contact details on web site - never a good sign! I will not bother to use them.

 

Hope your issue gets sorted fast, too many hassles generally these days

[dx100uk]

dx