Over a lot of back-and-forth and then telling me the item has lost. It was damaged, all different excuses. It turned out. They actually gave me a written log of what happened to the parcel. Turns out it was damaged at some point en route to the hub once in the hub, apparently it’s standard practice for them to open your package, repackage it into evri packaging. Now they also state if it is too damaged for them to repackage, all the items might be damaged bad. They will contact you and ask if you’d like them still sent to the buyer or return back to yourself the sender. In my case, neither of these happened, turns out the log states that it entered the hub damaged. Once it was opened to be repackaged into different packaging. It disappeared and was never scanned back into the system, so I automatically played the theft card to them. They showed me they check CCTV and they couldn’t see anything out of the ordinary, but they could not track my parcel but it did go missing within their hub so not en route or anything anything like. I think they may have messed up by telling me that.

Hmmm maybe I should just take the compensation and walk away. I’m still just so angry with what they did and what they put me through. it’s quite evident and even they said it but my items disappeared once inside of the hub. This is what I found so astonishing once it was inside the hub they opened it to repackage it and then it went missing at that point. Disgusting

I totally agree, I had given up to be honest. I probably was on email 50 with PL and 150 with Evri. All of my emails before did not mention any legal terms, just asking they be very understanding. They had actually already given me the standard £20 compensation and closed the case. Do you think I should still pursue small claims against Evri ? Purely as they have been the worst in all of this, although PL compensated me, should Evri also ?

Hello, I am so sorry for the long delay. PL gave me a full refund. I don’t really have to pursue them very hard. This is what they sent me on the final email. And the email I sent them to get this response. I have also reported evri to the police and the police actually visited their hub and spoke to the manager but was as far as we could take. Now I have my refund I am still considering taking evri to small claims court as they have been terrible. I emailed the CEO (email doesn’t work) I also emailed almost every manager and senior person at evri in one large email. So maybe they gave PL the nudge. I’m sorry it doesn’t let me post an image here but this is what I sent to pack link management This was their response “ This was the email he contacted me on [email protected] As for evri I used revolver to get any response. even after the police attended their hub, they still give me generic email responses, but these are the emails for the executive office, they handle major complaints that go through the exec team. [email protected] seems they still use EVRi emails ! let me know if you have any more q’s !

Hey yes I’ll build out a better time line for you of the emails

Are you going through a claim ? I came here just to help people and to be honest your lack of please or thank you’s is not appreciated. if you’d like me to spend an hour building out this data for you, please be more appreciative

I sent A LOT let me compose something more detailed. Are you looking for anything specific ?

Hello everyone I recently found this site and used it to help me with my case. Here is a brief break down of what happened - I sold something on eBay £1300 - sent it with no insurance via evri packlink - was emailed to say it was damaged. They will repackage it and send to the customer - another email saying it’s now deemed lost - after many emails between myself and evri I got nowhere. Seems it was scanned into the warehouse and then disappeared when it was to be repackaged (I wonder who stole it). I emailed the entire bored of directors in a massive complaint and got nowhere. - the reason I didn’t bother with packlink, they sent me £20 and said sorry and are based in Spain. -I used resolver.com to speak to evri as you are guaranteed a response - a month later with several back and fourths along the lines of, I’m going to small claims court, check your cctv, it was stolen, I don’t need insurance as this is now a theft ect still Nothing -then one day I tried packlink again “who do I contact to raise a legal dispute” and just like that they offered me a one time settlement figure which was equal to my loss £1300 im not sure if they just had enough of me or felt pressure from evri maybe but it can be done so persevere ! sorry if i missed anything its been quite an ordeal, happy to answer any more detailed questions