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Royal Mail misdelivered Tracked 48 item - refused compensation.


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 Sent  a Royal Mail tracked 48 parcel on 24th April 2023,  Contained a Nike Dunk low, sold for 149.99 GBP. Used tracked 48 which offers max insurance of 150 GBP. Escalations + Postal review + Postal redress all declined the claim.

They misdelivered to the wrong property but refuse compensation stating they delivered to correct property.

The service is not covered under the UK post scheme.

Royal Mail deny there being a contract stating "
However, as previously advised, the customer has not purchased a contractual service.  The service purchased is provided to customers under its own terms and conditions, namely, the Royal Mail Specific Terms for Non-Account Tracked 24® and Tracked 48®.

 

The applicable terms and conditions are https://www.royalmail.com/sites/royalmail.com/files/2023-07/Specific-Terms-for-Non-Account-Tracked-24-and-Tracked-48-version-6.pdf

Edited by jk2054

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  • jk2054 changed the title to Royal Mail misdelivered Tracked 48 item - refused compensation.

Proposed LOC that I intend to serve on RM is attached.

 

I intend to serve this today (08/05/2023)

LBA 1.pdf

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Have we helped you today?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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