Hi, apologies again, didn't quite see the relevance of the 14 day period, it seems I would have also got back the initial postage cost if I had returned it within that period, the below is from the QVC website, a delayed response from you is not a problem. Thanks BF. Statutory cancellation rights You have a statutory right to cancel your order within 14 days of receiving the products you ordered (subject to the exceptions stated below). The 14 days start from the day after the day you receive your order. You can cancel by simply returning the order or contacting us via email (please use our online form at www.qvcuk.com); over the phone on 0800 51 41 31; by sending us the cancellation form provided on www.qvcuk.com; or by writing to at Dept R (Cancellations), QVC, South Boundary Road, Liverpool, L70 2QA. You should keep evidence of having given notice of cancellation. You must return the products to us (at your own risk and cost) within 14 days of notifying us of your cancellation. If the products are unsuitable for return by post (eg bulky or large products), you will be responsible for the cost of couriering them to us (you can contact Customer Services and we will try to provide you with an estimate of the courier cost). We will refund the full purchase price together with the standard outbound delivery charge paid within 14 days of receiving the returned products or proof of postage. If you chose to pay for express delivery, we will only refund the cost of standard delivery. You must, however, take care of the products before you return them. We may reduce the amount we refund to you if the products are no longer in a fully resaleable condition, for example if you use them, damage them or otherwise handle the product beyond what you could reasonably do in a shop. However, because of our 60 day Money Back Guarantee, that reduction will never be more than the outbound delivery charge. So, you will always get back the full cost of the item itself, even if it is an exempt product (see below). You do not have the legal right to cancel the following items: (i) perishable products e.g. certain food products or plants/flowers; (ii) audio/video recordings, DVDs or computer software that you have removed from the sealed packaging in which they were delivered to you; (iii) products made to your own specification; (iv) periodicals or magazines; and (v) sealed goods which are not suitable for return due to health protection or hygiene reasons that you have removed from the sealed packaging (vi) items made to your specifications or are clearly personalised (v) newspapers or periodicals.

Laptop was purchased 14th November 2023, "returned" within the allowed 60 day period, 12th January 2024. I didn't respond regarding 14 day cooling off or statutory rights as I was within their well publicised return period, the issue I have is that the laptop has gone missing once dropped off at the Evri Parcelshop, not whether I was entitled to return it, I am under the 60 day QVC policy. My bad that I didn't see the insured/signed for "policy" for item over £200, but QVC say my fault for not following their "policy", Evri say QVC are responsible for any refund as they say I used a returns label provided by them, I did not. Hope this clarifies things a little, thanks for your help BF.

Hi BF, it was bought from QVC via their website and they do allow 60 days to return an item, I returned it within that period. What I failed to do and I hold my hands up was according to QVC, not read that an item above £200 should have been returned insured and signed for, I simply went to Evri's website (QVCs preferred returns agent it seems) and purchased a returns label directly from them. Took the laptop to a Parcelshop and that was the last that was seen of it. QVC wont do anything as they say I didn't follow their returns policy and Evri say they wont as I used a label provided by QVC, when in fact I bought the label myself, albeit the email confirmation of the purchase says that I am using it to return my QVC parcel. Thanks in advance for further responses.

Thanks DX, first time user so not sure what area my post should have gone to.

Hi, I purchased a laptop from QVC and decided to return it within the 60 days allowed. I failed to read the "small print" regarding returning an item over £200 in value, it seems it should have been insured and sent recorded delivery (actual cost £279.96) I purchased an Evri returns label on-line and took the laptop to an Evri Parcelshop, that was the last that was seen of it. I initially contacted QVC as it became clear that the item had failed to be returned to their warehouse. After several emails were exchanged they stated they would not refund me as I had not complied with their returns policy, regarding returning an item over £200 in value, stating it should have been insured and sent recorded delivery. Their advice was to contact Evri, after numerous failed attempts to contact their customer services via their website, I sent an email to the CEO. I forwarded the details of the issue and provided proof of buying the returns label through Evri's website. Evri eventually responded that they had searched for the item and have concluded that it is lost, they also stated that they could see that the returns label I used was provided by QVC, therefore any claim I wanted to make was with QVC, not Evri.... not true as I had provided proof that I had paid Evri myself to use their service, also how could they say I had used a QVC provided label if they had not had sight of the parcel containing the laptop? QVC have provided me with tracking details which clearly showed that the laptop was collected from the Parcelshop on the day I took it there, 12th January this year, Evri state that the laptop had "not moved" since the 12th, so somewhere between the Parcelshop and the QVC warehouse, the laptop has gone missing. Any help that could be offered as to next step etc will be very much appreciated.