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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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EVRI have lost parcel £300 model kit


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Looks like I've joined the long list of people having problems with Evri. Mine is a £300 model kit, sold via Ebay.

I didn't ship the kit using Evri through Ebay, instead I paid for the service directly with Evri on their website, I did not take out their insurance to cover the value of the item. After weeks of tracking and trying to chase Evri for progress updates I was eventually informed that the parcel was lost.

I have told Evri their offer of the minimum compensation was unacceptable but they have decided to pay into my bank account anyway. I have informed Evri Customer Services that I will be exploring other options for getting compensation, their response being that the case is now closed.

In preparation with taking my claim to the Small Claims Court I have read and noted various similar experiences others have had and the processes involved, including the very helpful pieces of advice by the Consumer Action Group. If it's OK to do so, I'll post my progress and will be more than grateful in advance for any guidance along the way. 

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Yes you can certainly get your money back although it won't be very quick.

It will be worthwhile to spend a couple of days reading as many the stories on this sub- form as you can handle in that time. Have a look particularly at the posts at the top of the sub- forum regarding insurance and why the insurance comedy is unlawful.
You can be certain that EVRi will defend on the basis that you didn't buy the insurance.

Start drafting your letter of claim and post it here.

Open account with the MoneyClaim online MCOL service and once you have sent off your letter of claim start preparing your claim online. Post a draft of your particulars of claim here so we can have a look.

Once you have issued the claim you will be asked if you want to go to mediation and we will suggest that you refuse and that you go straight to trial. It will be less time wasting and you can be certain of getting all your money back and your claim fee.

EVRi deliberately try to delay and to place obstacles in the way of legitimate claimants in order to frustrate them and particularly to discourage other people who might also want to claim.

Don't stand for it. Follow our advice and you will get your money back.

We have three judgements available for you to use in your claim – each judgement was decided in the favour of the claimant and the issue was parcel delivery insurance.

Do the reading – come back here with your draft letter of claim.

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Hello Bank Fodder, thanks for your response and support, it's much appreciated. I've already read up re the insurance and also looked at the 3 court cases mentioned on CAG. Once I've written the drafts I'll post on here. Interesting your advice re mediation, it's been noted, thanks.

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Yes that's fine. Yes send it by email as well. It won't make any difference because they still won't pay you out and they will still try to obstruct you by going to Court and eventually putting their hands up after having wasted your time, their time, the courts time and taxpayers money

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BankFodder, thanks for your response. The only email address I have is for the customer help, I'll also send the Letter of Claim there, unless there's another email address that I'm unaware of.

I'm working on the MoneyClaim draft and will post on here soon.

I have all the time in the world and patience, so bring it on.

rgds

John

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If you claim on the basis of your third-party rights – which you have here then you are effectively replacing packlink as the claimant.
The delivery contract is between Packlink and EVRi and you are claiming to enjoy third-party rights and you are suing on that contract between Packlink and EVRi.
This means you are replacing Packlink and you are suing on a commercial contract.
This means that the consumer rights act does not apply to you. Instead, you will be relying on section 13 of the Supply Goods and Services Act 1982 in which it is a term of the contract that a service will be carried out with reasonable care and skill.
And this duty to exercise reasonable care and skill will not be negatived and if there is an attempt to negative it, then that attempt would most likely be an unfair term under the Unfair Contract Terms Act 1977.

So in respect of this, I'm afraid that your particulars of claim needs substantial modification.

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It appears that I have lost my way a bit. I understand that there is link between Packlink and Evri, I also get the issue of unenforceable additional insurance, I'm not sure where I went wrong with the wording of my MOC. So I've read up on other similar threads to hopefully get the correct wording for the MOC. Here's my 2nd draft attempt.

rgds

JohnMoney Claims 2nd draft.pdfMoney Claims 2nd draft.pdfMoney Claims 2nd draft.pdf

 

_Money Claims 2nd draft.pdf

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this contract is is not subject to the consumer rights act. You are suing as a business because as a result of the rights of third parties act, you are inheriting the rights of Packlink and they cannot sue as consumers because it is a business contract.

Therefore you are relying upon the Supply of Goods and Services Act 1982 and also the unfair Contract Terms Act 1977.

It may well be worth referring to the unlawfulness of the insurance under the consumer rights act but that is simply to turn the knife a little bit. It is not particularly relevant in a business contract. It is only relevant in a contract between the business and the consumer.

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Thanks for your feedback BankFodder. I've read the relevant parts of both the Supply of Goods & Services Act as well as the Unfair Contract Terms Act, in addition I've also reviewed the three court judgements. I think I now understand the direction I should be taking. I have now rewritten my draft MOC and attach for your comments, I hope I've got it right this time.

rgds,

John

Money Claims draft 3.pdf

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Stand by for a further reply later or tomorrow.

What date does this have to be filed by?

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Your letter of claim is fine but your particulars of claim don't make any reference at all to your third party rights. It's almost as if it was a different action

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Thanks for your feedback BankFodder. I have to admit I'm feeling a bit out of my depth but I'm slowly beginning to understand so please bear with me on this.

I've just read your link to third party rights, should've earlier I know.

So concerning my POC, if I add a statement at the beginning that I am claiming as a beneficial third party under the Contracts Act, would that then make sense? Is the inclusion of the Goods & Services Act and Consumer Act OK?

Rgds

J

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Yes it is essential that you do the reading. However I do feel that the consequences of being involved in a commercial contract as a result of third-party rights is not very well explained and I will get around to doing that soon.

However, you need to be doing your reading. This is a self-help forum. We have lots of materials here. Lots of stories and the more you read. The more you understand. The greater your level of confidence will be and you will stop being out of your depth and you will get very comfortable about it.

By the end of this you will have acquired transferable skills and you will be able to sue anybody else who gets in your way without blinking.

Nothing not to like

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Please check back tomorrow. I will suggest some edits

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I'm terribly sorry but I have become very confused here and clearly I haven't followed this thread very well.

I had the impression that you are claiming on the basis of your third-party rights. That is what you said earlier on in the thread. However I have read your particulars of claim and I see that you say that you contracting directly with EVRi. You didn't go through a broker.

Going back to your opening post, I see that this is what you originally told us.

Can we just clarify. You didn't use a broker?
You contracted directly with EVRi?

If that is the case, then I'm sorry if I have wasted your time by not paying attention – but you have gone off on a tangent and your case has nothing to do with third-party rights.
Your issue in that case is only to do with insurance and the whole thing does come under the Consumer Rights Act 2015.

Please let me know if I am wrong in my understanding. If I am right, then I don't really understand why we went down the third-party rights rabbit hole.
You will have to reword your particulars of claim on the basis of insurance and its unlawfulness – and you don't need to refer to third-party rights at all.

 

 

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