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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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    • I understand what you mean. But consider that part of the problem, and the frustration of those trying to help, is the way that questions are asked without context and without straight facts. A lot of effort was wasted discussing as a consumer issue before it was mentioned that the property was BTL. I don't think we have your history with this property. Were you the freehold owner prior to this split? Did you buy the leasehold of one half? From a family member? How was that funded (earlier loan?). How long ago was it split? Have either of the leasehold halves changed hands since? I'm wondering if the split and the leashold/freehold arrangements were set up in a way that was OK when everyone was everyone was connected. But a way that makes the leasehold virtually unsaleable to an unrelated party.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Parcel2go/Evri International Lost £2000 Parcel


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Hello everybody!

Firstly I’d like to thank everyone who contributes and advises on this wonderful forum - it is a truly empowering resource for the lowly consumer.

I’ve read and learned a lot already from here, but I’m after a little advice on WHO to pursue…

I booked an Evri International parcel on their website.

I didn’t pay the silly extra insurance.

I declared the items correct value.

The parcel was in the Evri network but has vanished before even leaving the UK. It was last at one of the Evri depots.

They accepted my claim but only offered their standard £20 compensation, declared value was £2000.

I’ve now just learned that despite booking on the Evri site, I’m apparently actually “contracting with parcel2go”.

I’ve read up a lot on here before starting this thread so understand all the concepts about the CRA and the unfair terms of insurance etc, it really is pretty much self explanatory after reading all that on here, so thanks again to all those contributors.

My only real query is shall I go after Evri via the third party rights route (they lost it) or go after parcel2go.com as I was supposedly contracting with them (despite never going near their website)?

Thanks again all :)

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Hi HumblePi.

Welcome to CAG.

Them accepting the claim is good, it shows they admit liability. But we can help you recover the full amount. This will involve you taking EVRi to court, however. You should be ready for the fight.

For now, I would recommend reading through the threads and judgements posted in the thread below. It follows a very similar story to yours where EVRi were contracted via Parcel2Go to deliver internationally. I'm sure it will be of great help for you.
 

I'm sure that my site team colleague @BankFodder will be around later to help advise further, once you have read the above thread

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Can you tell us what makes you think that you only contract with EVRi and not P2G?  Apart from the fact that this is what you've been told?

What was the item which was valued at £2000? At that cost they will certainly want evidence of it and evidence of its value et cetera. Did you sell this item? Please tell us something about the circumstances. Are you a trader or a consumer?

If you say that you definitely contracted with EVRi, maybe you could post a link or even better a screenshot of the website that you used to send the parcel.
As you have been advised by my site team colleague, you need to start doing lots of reading. You've obviously been doing some – but do more!

Nothing is wasted. £2000 is an unusually high some. It is not a barrier to recovery of the money but it is likely that they will fight more to deprive you of it.

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  • dx100uk changed the title to Parcel2go/Evri International Lost £2000 Parcel

Thank you both for your replies and tremendous input elsewhere on this forum.

 

@lolerz Yes I’ve read that excellent resource. I don’t know if I was totally clear in that in this case I booked Evri International (EI) on the Evri website (NOT on parcel2go.com), yet apparently “Evri International” is just a brand name and I actually contracted with parcel2go. That’s what it says on the EI site, screenshot attached. So this appears to be somewhat of a reverse of the usual “bought an Evri service on parcel2go.com” cases!

It looks like parcel2go.com run the EI site, and use regular Evri to get the parcel to a depot within the UK and then use another agent to export the parcel. I’m fairly sure that agent in this case is PostNL. Payment was made to EI as opposed to regular Evri Parcelnet.

If I am indeed contracting with parcel2go.com as they say, then it looks like perhaps pursuing them as the direct contracted party is simpler than pursuing Evri under the 3rd party rights route?


@BankFodder As per the above, I had no idea parcel2go.com had anything to do with it until now. I bought an EI service from the Evri website. I didn’t visit parcel2go.com. Screenshot attached.

I assumed I was contracting with Evri, but apparently it’s parcel2go as per the screenshot. I would guess that they are both responsible in that case, but unsure which one to pursue, although as stated above it might be simpler to pursue parcel2go.com.

The circumstances are I sold a very nice hardly used bicycle frameset on eBay, I am a consumer not a trader, proof of sale/value has been supplied and accepted, but the usual £20 offered.

How it was “lost” is beyond me… a more plausible possibility could be that an unscrupulous individual has seen the value…

Thank you all very much again :)

ei.pdf

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Okay. Go for P2G.

As a consumer, if you go for your direct contracting partner you will take the benefit of consumer legislation. If you had sued EVRi on the basis of your third party rights then you would effectively have had to sue on the basis of a commercial contract between the broker and the courier company and so it would have been a little bit more difficult to establish your rights in the matter.

Have you complained to Parcel2Go yet?

Also you haven't given us any dates or anything it?

Maybe you could do a bullet pointed chronology please. Keep it simple – no narrative

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Thank you.

I apologise as I should really have come to that conclusion myself after reading your extensive contributions elsewhere, my confusion was how parcel2go.com were seemingly hiding in the “Evri International” shadows, but it appears that EI is simply another parcel2go.com department/website.

I’ve been constantly complaining to EI which I think is the section of parcel2go.com that deals with the EI operation.

I asked them for their address to send a letter before claim and they’ve  ignored that and all correspondence since.

I’ll put together a timeline and paste it on here as you suggest.

Thanks again :)

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Also, please draft your letter of claim and post it here before you send it off.

After you have done that, open an account with the MoneyClaim County Court web service and start preparing your claim. Post a copy of your draft particulars of claim here before you click it off.

 

.

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Hi all.

Apologies for the delay.

I was writing the timeline out, taking a while as I was checking everything against emails etc… then suddenly today the parcel started tracking again and appears to be magically found and back enrooted. 

I’ll post up the tracking info screenshots in a sec which kinda summarises the timeline

- during the multiple “Enquiry Raised” events there was a lot of emails (most of which were ignored by Evri) before they finally admitted it was lost.

And yet now it is back enroute.

Utterly unbelievable 🤦🏻‍♂️

So no letter before claim has been drafted just yet…

Tracking timeline summary:

evrii.pdf

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Another thing which may be relevant and may help someone in the future is that the recipient contacted Evri executives via LinkedIn and they promised to investigate and order searches to find the parcel.

I couldn’t tell you if the execs actually did anything or not, but the parcel was later located after several weeks of absolutely nothing happening previously.

It could be a coincidence or it could be that they made some effort due to the high value, but might be worth a go if someone finds themselves in a similar situation in the future.

I’ll update when/if it gets delivered

. Thanks again all.

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