It seems the problems with this company are still ongoing. I wish I'd found this forum before I had anything to do with them. The fact is, I only found the forum because of the dealings I've had with this company. I just don't know how they can be making any money at all when they treat their customers so poorly. I was recommended to them by someone on Ebay. I purchased something off Ebay and wanted to return it as it was no good for me. The item wasn't that expensive but the Royal Mail wanted £7.50 to return it and I didn't see the point as it was 50% of the cost of the item. Parcel to go quoted £4.50 to return it so I thought I'm loosing less after I've paid for the return. Trouble is I had to deliver the package to a pre-determined drop off point, a shop they say are agents. So I paid my £4.50 and took the item to the shop. The man in the shop just looked at me and said NO. I said to him "No, what?" "I need to drop off this parcel" But he wouldn't even look at me, it just looked away and carried on watching the football. I said to him "excuse me, can you look at me please, I'm trying to ask you a question". He just screamed at me "I said NO now go away, get out, I'm fed up of this, I don't do the service, get out of my shop". Now I might be wrong, but is it my fault that he's been incorrectly listed as an agent? Why did he feel the need to be so rude to me? I hadn't been rude to him, in fact, I'd said very little. That was Monday. I then took the parcel into another shop, in North London, where I work. There I was told he couldn't take it because it had another agents no and pick up points details printed on the label. I explained to him that the information had been incorrectly supplied and the agent apparently wasn't an agent but he was adament that he couldn't take the parcel. So here I am. Unable to drop a parcel off anywhere, I've paid my money to get the package delivered, but after reading everyone else's comments it doesn't look like parcels are being delivered anyway. I shall be phoning the 01206 number tomorrow. Hopefully I'll get some answers.