Would you believe after 7 ½ months of my parcel going missing, I finally get it back today. No comment or communication from Parcel2Go at all in regards to its return – it just showed up. Not that I am complaining because they could shower me with untold riches as a sorry for their dire lack of service and I still wouldn’t touch them with poo on a stick. Thanks for your input. If it's OK with you I would like to copy and paste the info you have provided above to my thread on the MoneySavingExpert forum where I have posted the same story. There are a lot of people not happy with Parcel2Go there and I'm sure the info would be appreciated. I will give you credit and say you're from this site. Can you just let me know if that's OK? It just goes to show that sometimes the pre action letter is all that is needed to get a company to sit up and do their jobs properly. Cheers now.

Wow thanks for that. It's good to know they have a bit of money and not on the verge of going under (tho how they have managed to survive with the way they treat customers I will never know). Cheers

Hi there. Another few phone calls and an email or two later and still nothing so I sent my pre action letter (edited copt below). They signed for this 01/08/2012. I'm going to give them till the 20th and then file a claim at my local court. Dear Sir/Madam, As it has not been possible to resolve this matter amicably and it is apparent that court action may be necessary, I write in compliance with the Practice Direction on Pre-Action Conduct. 17/01/2012 – I pay £7.10 to Parcel2Go.com for my parcel to be collected and sent to an address in Dorset. 18/01/2012 - My parcel was collected. It was not to be seen or heard of for 5 months. 19/06/2012 - I receive an email from Parcel2Go stating my parcel has turned up at the Parcel2Go depot and I needed to get in contact to arrange what to do with it. I am told if I don’t contact them within 3 days my parcel will be destroyed. I phoned Parcel2Go and explained the situation and it was agreed that the parcel will be returned to me free of charge. 25/06/2012 – I receive an email from Parcel2Go stating I will need to pay £6.50 + VAT to get it back. I phoned again and explained the situation again. It is again agreed that the parcel will be sent back to me free of charge and that the email I received was sent in error. 29/06/2012 – With no news I phone again to find out what is happening to my parcel and when will I get it back. I am told by Kirsty that the parcel will be collected in the next few days by Yodel and she can offer no explanation why it is taking so long. 04/07/2012 – With still no news or parcel I phone again and speak to Andy. He says I need to pay £6.50 + VAT to get it back. I explain the whole situation once again. He says he will phone the depot and see where it is. He assures me he will phone me back within the hour. He doesn’t bother. I phone back. I speak to Kirsty who says Andy has put in a request for the parcel to be collected and can offer me no further information at this time but will be in touch soon. 11/07/2012 – I phone again and Andy says he will phone the depot and see where it is and will call me back within the hour. Again he doesn’t bother phoning me back. 15/07/2012 – I email k.black(at)parcel2go.com explaining the situation and explaining that if Parcel2Go does not sort out this matter by 20/07/2012 then I will sue in the small claims court for full value and costs. 18/07/2012 – I again email k.black(at)parcel2Go.com to say that TNT has turned up at my place of work on the 16th, 17th and 18th to collect the parcel from me. I stated that Parcel2Go are the ones that are in possession of the parcel and they need to have it collected from their address and returned to me. I received a response the same day saying sorry for the confusion and that the parcel will be collected 19/07/2012 and returned to me. I have received no parcel or any further communications from Parcel2Go. Either the parcel has been destroyed or Parcel2Go are just too incompetent to arrange for the parcel to be collected from their own address and sent to me. Either way I will be spending no more time or effort attempting to get this parcel returned to me. I want Parcel2Go to pay me £165.00 to cover the value of the parcel content as stated when collection booked, postage fee paid and cost of phoning their premium rate “help” line 6 times. Please note that I am not claiming for lost mail, I am claiming for the fact Parcel2Go have my parcel but just will not or cannot return it to me for whatever reason. I intend to rely on emails sent and received and phone records in my claim against Parcel2Go. I can confirm that I would be agreeable to mediation and would consider any other system of Alternative Dispute Resolution in order to avoid the need for this matter to be resolved by the courts and would invite you to put forward any proposals in this regard. In closing I would draw your attention to section II (4) of the Practice Direction which gives the courts the power to impose sanctions on the parties if they fail to comply with the direction including failing to respond to this letter before claim. I look forward to hearing from you within the next 14 days, should I not receive a response to my letter within this time frame then I anticipate that court action will be commenced with no further reference to you. Yours faithfully Parcel2Go hide their email addresses so here are some below for anyone who needs one k.black(at)parcel2go.com couriers(at)parcel2go.com quality(at)parcel2go.com g.iveson(at)parcel2go.com orders(at)parcel2go.com support(at)parcel2go.com quotes(at)parcel2go.com and maybe a.mayoh(at)parcel2go.com p.hackett(at)parcel2go.com Cheers

I can confirm that if you have a problem with Parcel2Go then YOU HAVE A MAJOR PAINFUL PROBLEM. They are truly the most useless incompetent company I have ever dealt with. I’m sure there are those of you who have used Parcel2Go and not had any problem with them and would say they are great. But I have learnt that you cannot judge a company until you have had a problem with them and then see how they go about resolving the problem. This is when you get to see if they really care about their customers and want to resolve things as quickly and as painlessly as possible. I arranged a collection of a parcel from my place of work for the 18th January. It was collected. It hasn’t been seen since. As it was insured for only £20 (item worth £150) I didn’t bother putting in a claim for it as I hoped it would turn up one day and if you take the £20 you have no further claim to the item. 19/06/2012 (5 months later) I receive an email from Parcel2Go saying the parcel had been received at their depot and they want £6.50 + VAT for them to send it anywhere in the UK or they would destroy it. I phoned them on their rip off phone number 08713308066.I explained the situation to them about how I have already paid but the parcel has been missing so I should not have to pay again as you haven’t actually sent it anywhere yet. They said they would return it to me (the sender) free of charge. 25/06/2012 I receive an email from them again with a link to their website where I can pay the £6.50 + VAT for them to send it back to me. Taking slow deep breaths I phoned their rip off phone line and explained the situation again. I was told they are sorry and they sent that email by mistake and the item will be returned to me free of charge as already stated. 29/06/2012 Suspicious this company is in fact doing nothing to return this parcel to me I phoned their rip off line again to ask of the parcel status. After a long pause I am told they are waiting for the parcel to be collected and it would be collected within the next few days by Yodel. 04/07/2012 (today) Once again I phone to see what, if anything, this company has done to return this parcel to me. I was told I will have to pay £6.50 + VAT and they will send the parcel to me. With my chest about to explode and gasping for breath under the weight of the incompetence that this company dumps on my face I calmly restate everything that has already been said about my case and how I have been told 3 times now that the parcel will be returned to me free of charge. The guy on the phone tells me he will speak to the warehouse and phone me back within the hour. Obviously he doesn’t bother phoning back so I once again phone their delightfully helpful 0871 phone number and am told that a request has been put in for the parcel to be collected and returned to the sender and she can give me no further information at this time. I asked if she has a non 0871 number I could phone on in the future as I have had to phone them 5 times now and am still nowhere near getting my parcel back. Can you guess what the answer was? Well I’m glad I’ve got that off my chest….. So to sum up. Parcel2Go have had my parcel at their depot for 16 days now and even though they are “the biggest best most fantastic parcel company the world has ever known” they don’t seem to be able to arrange a simple transaction to have a parcel collected from their depot and sent to me. What an absolute joke they are. If anyone is interested I will let you know when there is another exciting chapter to this riveting saga of mine. Basically I want to tell as many people as I can about what this company is like. They make it intentionally difficult to get in contact with then. They don’t even state their rip off 08713308066 phone number on their website. I had to find that on an online forum (full of unhappy customers). They prefer to hide behind their “Live Help” which really is an even bigger joke than speaking to them on the phone. I would strongly recommend you look elsewhere for a parcel company. There is a reason why they are the cheapest….it is because they are the poorest quality. The cost of their insurance is incredibly expensive (more than the cost of sending the item in my case). I can recommend Parcel Monkey. I have sent about 10 parcels with them since learning about how Parcel2Go treat their customers. I haven’t had any problems with them and their insurance is far more reasonable. What they are like at resolving problems I am yet to find out.